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GH for restaurants
July 27, 2021

GH for restaurants

Tanya Li | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grubhub for Restaurants

Grubhub is the 3rd party delivery service that we use over many different locations. It is also integrated into our app as the delivery provider, and they happen to own the app developer as well.
  • Large network of drivers
  • Integrates fully with Toast POS
  • Big portion of the third party delivery market
  • Quality of couriers is hit or miss
  • Poor customer service
  • Hidden fees
  • Delivery
  • DaaS built into our app
  • Delivery orders sent through GH marketplace can be edited if out of an item, or for an upcharge
  • We needed to add delivery during the pandemic with fewer people working out of their offices and needing delivery, so this did boost sales
  • Delivery as a service built directly into our app
  • GH integrates into Toast POS and this saves labor

Do you think Grubhub for Restaurants delivers good value for the price?

No

Are you happy with Grubhub for Restaurants's feature set?

No

Did Grubhub for Restaurants live up to sales and marketing promises?

No

Did implementation of Grubhub for Restaurants go as expected?

Yes

Would you buy Grubhub for Restaurants again?

No

I would only recommend if GH is fully integrated with your POS, and if you can negotiate a good rate with them. If you have other third-party delivery options, you should shop around and see if they can match or lower their rate.