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Toast Point of Sale

Toast Point of Sale


What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as…

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Recent Reviews

TrustRadius Insights

Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or …
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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

Toast Point of Sale Competitors

Toast Point of Sale Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Adyen, Square POS, and Clover are common alternatives for Toast Point of Sale.

The most common users of Toast Point of Sale are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or laptops. The handheld devices provided by Toast POS include card readers that can fit in an apron or back pocket, offering added convenience. Users appreciate that Toast POS handles its own credit card processing, eliminating the need for third-party involvement.

Integration is a key feature of Toast POS, connecting with various partners that offer services like mass texting and payroll processing. Customers have found the onboarding process efficient and the customer service team at Toast helpful. The digital POS system provides instant access to comprehensive sales reporting, enabling users to identify patterns and make quick operational adjustments. This functionality proves essential for sales projections, staff scheduling, and maintaining accessible transaction records.

Online ordering is made seamless through Toast POS, displaying customized menus on websites and automatically transmitting orders to the kitchen. The fully integrated loyalty/gift card program allows customers to easily purchase and receive digital gift cards. Users find it simple to make real-time price changes or edits with the system, and Toast provides well-produced training materials to support staff and managers.

Toast POS offers highly customizable reporting capabilities, enabling users to track employee sign-ins and outs and effortlessly generate payroll reports. The hardware setup process is convenient, as Toast sends professionals for equipment installation. During the COVID-19 pandemic, Toast POS has proven invaluable for businesses by facilitating contactless curbside takeout operations and providing a user-friendly back-office POS solution.

Toast POS is utilized across various industries due to its reliability and extensive features. From inventory management to accounting and credit card processing downtime prevention, this comprehensive system streamlines workflows and helps businesses grow while saving costs. It serves as both a point-of-sale system for staff and a remote ordering system for customers in multiple location settings. Users have praised the reliable service provided by Toast along with the availability of an extensive FAQ section and dedicated customer support.

Efficient Card Processing: Several users have expressed that the ability to quickly swipe a card, pre-authorize it, and return it to the customer is highly beneficial. This feature enables smooth and efficient transactions.

Offline Transaction Support: The offline mode has been praised as an excellent feature by many reviewers. They appreciate how even in cases of internet downtime, all transactions are securely stored and automatically processed once connectivity is restored. This ensures that no sales are lost and allows for uninterrupted service.

Intuitive User Interface: Multiple reviewers have commended the user-friendly interface of the Toast POS App. They find it easy to navigate and train staff on. This indicates that the app simplifies the order-taking and payment process with its intuitive design.

Enrollment Process for Rewards Program: Some users have expressed frustration with the enrollment process for the rewards program, suggesting that it should be conducted online rather than in-store to avoid causing delays at the register.

Poor Quality of Hardware: Users have commonly complained about the subpar quality of the hardware provided by Toast, particularly mentioning difficulties in securely attaching the Elo system to the cash drawer.

Issues with ToastOO Delivery Platform: The ToastOO Delivery Platform has faced criticism from users regarding its requirement for a house number and a full 10-digit phone number. This has led to rejected orders and unnecessary time spent on phone calls with customers.

Attribute Ratings


(1-15 of 15)
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Score 9 out of 10
Vetted Review
Verified User
I manage the backend database.
  • Easy to create on the back end
  • Easy to use on the POS terminal
  • Toast to-go menu
  • Item look up function would be helpful
  • Sub menu group functionality. (If you create subgroups, it's challenging to get those to show up on a Toast to-go menu)
  • Duplicate item block alerts would be helpful
We have tasting room retail locations as well as a kitchen at one location. Its very user friendly for FOH staff members. Toast Point of Sale end of day close out when errors are made could use some work.
Score 5 out of 10
Vetted Review
Verified User
The Toast Point of Sale is able to provide better data analysis of sales, ticket times, employee metrics etc. The breadth of data analysis has been the most impactful of addressing business problems by how we catalog inventory, adjust SOP's and set our standards of service. Another useful aspect would be the storing of data even when disconnected from the internet. We use the Toast POS to input orders and course out items to meet our brand experience and expectations. One really useful aspect of the Toast handheld is the integration of apple/samsung pay which provides convenience to our employees and guests alike.
  • Data analysis of ticket times
  • Data analysis of inventory worth as it correlates to sales
  • Wireless tap pay!
  • Technical aspects i.e. changes/customization can not be done for individual stores and is only applicable to the entire company
  • Hardware easily breaks and/or malfunctions
  • Software bugs that end up being a system wide issue not only isolated to our location and store.
  • Accessibility of the user interface
  • Card reader for the magnet swipe has continuous issues
Score 7 out of 10
Vetted Review
Verified User
We used it not only as a POS within the restaurant for staff use but also as a remote ordering system for takeout orders on our website for customer use. It helped to run daily sales reports, keep track of inventory, as well as track staff hours since this is also what they used to clock in and out for their shifts.
  • The training materials on the site itself help you understand the product and how to use it most efficiently. Was especially helpful when training staff when we first brought the product onboard.
  • Easily allow you to add items and their associated prices, descriptions, and photos, which helped maximize the information provided for customers ordering online.
  • The inventory tracking was especially helpful not just for efficient service, but also for accountability with staff.
  • The customer service aspect. The chat feature on the website has long wait times, which isn't ideal in a restaurant setting when everything that's happening is so fast-paced. If an issue arises, swift solutions are key.
  • The actual design of the POS is quite plain, very grey and boxy. All functional, no fashion.
Worked well within the restaurant and as a website ordering system. But when using QR codes for a distanced service style during Covid, we did run into issues with guests starting open tabs rather than having to pay in full before receiving their food and drink. Gave more of a fast-food vibe, rather than a more refined dining experience.
May 25, 2021

Thumbs up!

Tanya Li | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Toast is the POS system we use for all 8 of our locations.
  • Online ordering.
  • Cloud-based menu allows for real-time menu updates without needing to refresh the POS system.
  • Intuitive menu setup.
  • Open API with LevelUp and other third parties.
  • Product Mix is very hard to use.
  • Hardware is not kept on site at Toast HQ and there are no technicians that can be sent out when there are issues with the hardware.
I can only speak to quick service, where it works very well.
Score 8 out of 10
Vetted Review
Verified User
Toast [Point of Sale] is used across our 5 restaurants in Chicago and Denver. It is used by our whole organization. From our FOH staff, BOH staff, management team, leadership team and owners.
  • Ease of Use
  • Customer Service
  • Turn around time on support tickets
  • Updating non shared menu items when all locations menus are shared
  • More robust loyalty program
The handhelds have been great for our larger restaurants so our servers can input orders at tables and also been an asset during COVID.

Jonathan Schroeter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Toast Point of Sale has been a great addition to our restaurants. It covers all areas we were looking for and has helped us to grow and save money. We use it companywide at this time. It has helped us with downtime in credit card processing. Being in Southwest Florida, the lightning capital of the world, this feature alone saves me thousands every year. Menu management is a breeze and saves a considerable amount of time.
  • Integrated online ordering makes it a breeze. Once the customer places their order it goes directly to the kitchen!
  • Offline mode allows us to capture credit card sales even when the Internet is down.
  • Menu management allows me to make changes to the menu at one store and then automatically applies those changes to the rest of them.
  • Reporting is top notch and extremely informational.
  • PCI compliance burden is now off of me (unlike when we used "big box" POS companies in the past) and now falls directly on Toast Point of Sale.
  • Customer service, at times, could use some help
  • Cost of service
Toast Point of Sale is strictly good for restaurants and not for retail. They seem to do a great job covering all bases from pizzerias to James Beard restaurants and some high profile franchises. If you are hands on, this is for you. If you're someone who wants someone else to do your job, this product is not for you.
February 01, 2021

Toast is a piece of cake!

Score 8 out of 10
Vetted Review
Verified User
If we didn't have Toast POS we would be out of business right now. Toast POS allows us to operate as a contactless curbside take out restaurant during this very difficult time of COVID-19. They have a decent online ordering platform that allows us to take all of our orders, including payments, virtually. We do have freestanding POS' within the restaurant (from the "before" times) that we use to adjust pars and ring in employee food orders as well. The back-office POS is very simple to use and is relatively intuitive. There is a lot of customization available across the board. You can create a main menu, and then submenus after that. Adding modifications is a breeze and can be set to the entire menu group or individual menu items. You can also make changes and adjustments right there at the POS (for when we were operating as a full service restaurant, it was very easy to 86 an item, or put a count on it). Toast POS is used by every single employee, by either using it as a timeclock or using it to run reports, or even ring in their food for the shift. Reporting is customizable for sales reports and labor reports, and overall is the main reason we can continue to do business.
  • Reporting: there are several aspects of reporting that allows you to see down to the very detail of the order. You can also run a Vs report and see sales vs last year, which I particularly enjoy
  • Gift Cards! We were able to ditch the 3rd party that was selling our gift cards online and we can now sell them online as ecards. Not only that but if anyone ever has an issue with their GC you can pull up the GC info and drill down to every single order they have ever used it for.
  • Customization- you can customize reports or even views, such as Advanced Properties in the menu section. You can add different areas to view on that specific section AND make edits to them quickly!!
  • There are times when they make updates that will reset some of your options without you knowing. This happened recently with our EMV card readers when there was an update done that turned off the card readers and I had to go through a few settings to find it and turn it back on on All POS's.
  • They will roll out new functions with little to no detail in them.
  • Support is just okay. You use to be able to email them but now the only option is to call or chat in online which isn't always ideal. You have to go through a series of prompts via a bot until you get to a live person and then sometimes the connection is interrupted and you're disconnected.
  • Wish there was a way to modify what prints on the guest check. To my knowledge there still isn't a way to do that.
For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
August 31, 2019

Worth Every Penny!

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our business recently made the switch to Toast after two years with another point-of-sale system and I couldn't be happier.

The software is Droid based, which made me uncomfortable at first as I've never operated one before. It is incredibly easy to use and allows me to update the system remotely from my smartphone or my laptop. They offer handheld devices, that even with the card reader, can fit in an apron or back pocket. They do their own credit card processing in-house so there is no dealing with a third party. They have several partners that offer a variety of services - mass texting, payroll processing, etc. that integrate with the system.

We've been extremely pleased with the customer service aspect as well. They were able to get everything processed, set up, equipment sent to me, and training completed in less than two weeks. Everyone that I dealt with during the process was extremely easy to work with and incredibly helpful.

I've already recommended this system to several of our restaurant friends and I will continue to do so.
  • We are in a space with 10 other vendors, so the ability to swipe a card, pre-authorize it, and give it back to the customer so helpful!
  • The offline mode is another awesome perk! Should the internet go down, all the transactions are held and processed again once the connection is restored. This also allows us to take one of the handhelds to an event with us to sell drinks or merch.
  • Our previous POS required that my email be logged into the device which meant anyone could read through it. With Toast, it automatically sends out the receipts via text or email without having to have anything logged in.
  • This is one of the few POS systems that allows you to tip on gift cards which is extremely helpful. Most folks these days do not carry cash, so this allows them to still tip staff without having to run a separate card. They also offer electronic gift cards! We were able to put a link to the site on our website and social media to increase visibility.
  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.
This software simply speeds up the process for staff and customers on all ends.
  • You can be logged into multiple devices at the same time if you are trying to close out multiple tables.
  • You can setup the feedback option so that guests can fill it our immediately after signing. If it's a bad review, the contact person will get an email with the details instantly.
  • You can pre-authorize credit cards so that guests can hold onto them. This decreased our walk-outs tremendously as our guests pay for food separately from a different vendor.
Erin Thorp | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
We use ToastPOS at our Pizza shop in Boulder, CO. Our partnership with Toast began in October 2015 (we were a very early client of theirs), and I should mention it's the first POS system we've ever used; previously a pen & paper shop. A digital POS allows us to access Sales reporting at any moment so we can find patterns in sales/labor that point to suggested operation modifications much more quickly than before. We also use it as a tool for sales projections that help us with scheduling our staff. We now have easily accessible records of every transaction, and processing our monthly financials is a much more accurate and enjoyable experience.
  • The Toast POS App itself has a very user-friendly interface. Training staff on the POS is straight-forward.
  • Though expected of any digital POS, they provide quick and mobile access to Sales & Accounting reporting.
  • ToastGo, which is Toast's new handheld order-taking & CC processing device, would be great for table-service restaurants trying to increase their customer turnover.
  • Toast Online Ordering (ToastOO) is an online ordering service offered for an additional monthly charge (we pay $50/mo), that allows your restaurant to put a link on your website where customers can "order direct" that is directly linked to the POS, so there is no manual entry involved. There is also no commission charge associated (as with GrubHub, UberEats, etc), just the flat monthly rate.
  • Accounting General Ledger Report is a life-saver for bookkeepers.
  • Toast has integration with AMEX so as I understand, you can accept AMEX payments without having an actual partnership with AMEX. AND you receive daily deposits from Toast's CC processing settlements quickly, which is always appreciated from a cashflow standpoint!
  • As a client of ToastPOS since Oct 2015, I have submitted a multitude of feature requests over the years. Some were considered and implemented, some were of course not. But I still have a list of (what I feel are) glaringly obvious features that are missing from the product that, had I known of them, I may not have chosen ToastPOS for my business in the first place (assuming other POS systems do offer these features?). I will lay them all out in detail here:
  • Gift cards are *not redeemable* on Toast's Online Ordering Platform (ToastOO). This includes both physical gift cards purchased in person through the POS *and* e-gift cards purchased online via a website that is directly linked to the POS. Aka a customer goes to our branded website to purchase an e-gift for our pizza shop, but when they go to our branded online ordering website to order pizza Delivery (also provided by Toast), they cannot use their e-gift card to pay. They must either call the shop or show up in person to pay using their gift card. Gift cards not being redeemable online is 100% a missed opportunity that frustrates every customer to whom we issue a gift card. This is also not a good method to entice customers who are loyal to 3rd party website such as Grubhub/UberEats, to switch to ordering direct from ToastOO (saving thousands in commissions). A customer would love FREE money to redeem at a restaurant they already regularly order delivery from, but not at the expense of not being able to order online. At the very least, until there is a solution, Toast should add verbiage to the gift card purchasing page (as well as on the checkout cart page) that states gift cards are not accepted as payment online, to better manage customer expectations.
  • Quote times are too complicated/difficult to manage. This is my staff's biggest pain-point operationally and is management's biggest pain-point since it is so difficult to train something so unintuitive. Say your standard quote time is 30 min Take-out and 60 min Delivery, but these vary all day long every day of the week depending on weather conditions, how busy we are, time of day, etc. Rather than a simple and straightforward "Take-out Quote Time"=30 and "Delivery Quote Time"=60 setting on the POS itself, you have to open a browser, login to the Toast Back-end, set “Default Prep Time (OO/API)”= 30mins & “Default Delivery Time” = 30mins, hit Save, and hit Publish separately. Yes, you have to add the two quotes together in order to come to the Delivery Quote that will be displayed on ToastOO (30 + 30 = 60). If we wanted Take-out to be 45, and Delivery 60, settings would be “Default Prep Time (OO/API)”= 45mins & “Default Delivery Time” = 15mins (45 + 15 = 60 minute delivery time), Save, + Publish. Unnecessarily complicated in a chaotic restaurant environment, especially when most restaurants are managing quote times across multiple 3rd party platforms on top of their own direct ordering website.
  • The online Ordering Schedule is too complicated/difficult to manage. Best explained with an example. If your restaurant is open until 10pm, and you want to accept orders up until 10pm, but your “Default Prep Time (OO/API)” is set to 30 minutes (aka 30 minute Take-out quote), you need to set your Online Ordering Take-out Schedule to be open until 10:30 pm in order to accept Takeout Orders up through 10pm.....and similarly for “Default Delivery Time” = 30 (which actually means a Delivery Quote time of 60 minutes, as explained above), you need to set the Delivery Schedule to close at 11:00pm in order to accept Delivery orders up through 10pm. The frustrating part is that this caveat isn't explained anywhere on the settings page, so you if you didn't happen upon this by attempting to place a Delivery order on your own website past 9pm (and not being allowed to), or noticing a late-night drop in Online Orders, you'd never know your website wasn't accepting orders up through 10pm as you wished.
  • Digital receipts. Toast cannot send digital emailed receipts for $0 orders. Aka if you are making an In-Kind donation (which we do several times per month) and the non-profit requires a receipt (which all do), you have to print the receipt and email them a picture of the paper copy. You cannot just email them a receipt stating the amount of the donation. This is frustrating as Tax Exempt businesses are typically the only customers these days who actually need receipts. It's a shame the ones we send them must look so unprofessional.
  • Toast Loyalty Rewards Program. Pro: purchases are linked to customer Credit Cards so points can add up automatically once they've linked their CC. Con: Because of this, you can only sign-up at the register itself (in-store). I instead would suggest customers be able to enroll online [make it part of the check-out process on ToastOO]. Then customers could enroll, and manage their associated CC's without holding up the line in-store. We are a quick-serve pizza-by-the-slice shop, and the goal is to move the line as quickly as possible, not having customers fumbling to sign up for a rewards program.
  • Bad Hardware. For 3+ years we've had to attach our Elo (think big check-out screen at the front register) to our cash drawer using 6 monster zip-ties, which looks very unprofessional. Toast does not provide any actual hardware (nuts/bolts/etc) to attach the ~$1k+ computer to the cash drawer so it doesn't fall off of the counter when flipped over for signature. Toast has only provided us with Velcro as a solution, which I, of course, do not trust considering the cost to replace the Elo when it inevitably crashes to the floor.
  • ToastOO Delivery Platform does not require a house number, a full 10-digit phone number, and we also have addresses within our delivery zone that get rejected from ordering direct because the system says their address is not in our zone. ToastOO Delivery is currently partnered with Mapbox for address verification. Valid House/Phone numbers are not required, which allows orders through with missing information. It requires our staff to spend unnecessary time on the phone, sometimes not being able to get ahold of the customer. This has been reported to Toast and they claim to be upgrading to a different mapping platform at some point in 2019. The 10-digit phone number issue was discovered as of 1/13/19 and has also been reported to Toast, with no follow-up as of yet. Mapbox rejecting customer addresses within our zone was discovered 10/2/18 and still has not been resolved; forcing those customers who can't get through to order from Grubhub, which of course costs us a hefty commission on orders that should be 0% commission.
  • Promo Codes are not robust enough for a modern digital age. Toast does allow setting up Promo Codes for customer use on ToastOO, but it cannot do basic functions such as limiting the dates/times the promo code can be redeemed, or Limiting the promo code to 1 redemption per user.
  • No branded app. It doesn't seem to me like it would be a far stretch for Toast to offer a branded App option. Restaurants want fewer partners, not more. Partnering with a 3rd party app company just adds one more menu to manage, aka rather than submitting in ToastPOS that we're out of "Green Peppers", and having that translate to ToastOO and a branded Toast App, we'd instead need to login to a 3rd party App provider to mark "out of Green Peppers", along with all other 3rd party online ordering platforms (Grubhub, etc). It gets to be too much for a small staff to manage, and an all-in-one solution with your already-created POS company/Menu, all linked together flawlessly, would be ideal.
  • General Ledger Accounting Report. This is a truly useful report for accounting purposes, but if you accept AMEX payments at your restaurant, this report does not account for AMEX fees, which you must manually calculate separately. Not a huge deal of course, but added time. UPDATE: As of 3/22/2019, Toast has finally updated the General Ledger report to include AMEX fees in your restaurant's accounting reports. It's no longer a separate manual calculation for bookkeepers. Hooray!
  • Menu Set-up Limitations. You cannot make certain items available for Delivery but not for Take-out, or vice versa.
  • No integration with Instagram. There is no partnership between Toast, despite Toast claiming on Twitter to be a restaurant's most important social media platform. Because of this, a restaurant using ToastOO cannot have a "Start an Order" button right on their Instagram page, making it most convenient for customers to order direct.
At this time, I would honestly not recommend ToastPOS for a restaurant like ours; a quick-serve pizza-by-the-slice shop, offering Delivery, open late-night, with a lot of rowdy college students as customers. The wear-and-tear on the hardware alone is a big concern, as Toast's hardware solutions are not great (they want us to attach our Register Screen to our Cash Drawer using velcro..?). Support is rarely available when we need them most (3am). The workflow of the Delivery Queue platform needs some work to become more efficient, as there isn't much room for error/fixing mistakes is difficult. And most specifically, I would not recommend adding the Toast Online Ordering feature as it is the most non-user-friendly online ordering front-end & back-end that I have worked with in my 10 years with restaurants. The releasing of improvements/upgrades/features is also incredibly slow as far as tech goes.

I think ToastPOS would be better suited for a more calm, table-service environment, with a bar, and with many food prep stations. Restaurants like this would find some Toast features (that we don't use) very useful, such as Kitchen Display Screens, printing tickets at different Prep Stations, swiping customer payments at their tables, and allowing customers to open bar tabs.
Jennifer Dryer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Toast is used by the customer service team in each bakery. This includes management and customer service positions. It allows us to efficiently and easily ring guests up, checking them out for their items and allowing them to choose tip amounts, choice of receipt delivery (email, phone number, printed, or no receipt) and more.
  • The ability for guest to select a receipt type.
  • Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more).
  • The convenience of touch screen use and strong calibration.
  • Ability to swivel tablet from employee to guest.
  • The short cord on the tablet can create difficulty in turning the tablet for guest use.
  • The system occasionally runs slow and causes delays or double or triple entries of the same item.
  • There is a lack of training programs to train new users on Toast.
The Toast system is extremely convenient at guest checkouts. This makes the most sense in quick service areas, where there is not a full service sit down experience. This allows for quick checkouts and opportunities for tips for great service. It also makes sense in businesses where guests are at least minimally tech savvy to understand the system when signing with a fingertip, selecting tip, and selecting receipt type. This would not make sense at a fine dining location or a retail outlet. It is definitely created for quick service food outlets that give higher service than a fast food joint.
December 19, 2018

Toast POS

Jonathan Arbitman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have been using Toast as our POS for almost 3 years. It is deployed in the entire organization and has served us very well. We use it to handle all orders and for our employee time clock.
  • The backend and menu are easily configurable.
  • Using its API, you can quickly and easily connect other systems to work with your Toast installation.
  • There are excellent enterprise programming controls for the menu and employee management.
  • Pretty much everything in the system is straightforward and great for day-to-day management.
  • Some of the enterprise reporting features are not great. It is hard to get information broken down by restaurant/category/date. Most reports will only give an aggregate sum.
  • The API ecosystem is still growing so while most features you'd want to be available are built, there are some that we are still waiting on.
  • Sometimes their phone support is a bit lacking in information, especially in the tier-1 support.
I've been working with Toast since an early stage of the product. I've seen it grow from a small, slightly buggy product to a robust, well-built system. They have learned from their misgivings and really stepped up to keep in line with customer needs.
Nathan Kung | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Toast as our Point of Sale system. It is an impressive total POS solution that has simplified many of our workflows. It handles time tracking, sales, credit card processing, reporting, customer loyalty programs, and other things it can handle we just have not implemented them yet, like inventory.
  • Customer loyaty /rewards programs works very well on this POS system. We have had very good sucess with the program and it was easy to setup and implement.
  • Credit Card processing through Toast is extremely affordable.
  • The additional Kitchen Display and printer simplified our work flows and has allowed us to do more with less.
  • It is still a smaller company and fixes or updates are sometimes slow in arriving.
  • The tech support while complementary and included is not always the best trained. We have been struggling to get the inventory system implemented for months.

Solid POS system, love the time tracking and reporting. It has made my life pretty easy from a payroll and accounting standpoint.

Having trouble getting the Inventory system working, I hate that I can't change the time that automatic reports are sent.

Score 10 out of 10
Vetted Review
Verified User
My company used Toast and to be honest I genuinely loved the service. As their supervisor I spent months learning the system, if I had any questions I could call customer service and I was relieved to find out that Toast has an extensive FAQ section where they cover almost everything! Highly recommend!!
  • EASE OF USE - Being able to easily split checks is easier this way.
  • The ability to email/track receipts, and easy editing of closed checks.
  • Toast has knowledgeable salespeople, account manager, and great training.
  • The syncing is off sometimes and will randomly put products as negative stock in the inventory, which is irritating.
  • One downfall to the handheld tablets at our tables is that there is hardly any interaction with the waiter.
  • Occasionally there are some interface issues, but it happens very rarely compared to other systems I've used.
Toast is used best in a more casual dining setting, for instance an Olive Garden or a Chile's with a more family feel. I believe Toast is not suitable for fine dining. The psychographics for this environment are typically people that are looking for and want more of a luxurious face to face interaction.
August 08, 2018

Toast is great

Marie Schlump | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Toast is our 3rd POS in 3 years & I'm happy to say, our last one! One of the main reasons we selected Toast was for the integrated Online Ordering & it works beautifully. Shows our customized menu on our website, customers order & pay online & their ticket fires directly to the kitchen. It also shows on main terminal, so cashiers know there is an online order too.

We also use the fully integrated Loyalty/Gift Card program & that works great also. Customers can purchase gift cards online & a digital card is emailed to recipient & the purchaser gets email when the gift card is opened, so they know the gift card was received.

It is also easy to make price changes or edits on the fly with Toast. Very simple to learn & they have well-produced training materials for staff & managers. A lot of data is reported but you're able to customize how you see the data you want. Easy to track employees sign ins & outs too. I pull 1 report to run payroll & its a breeze. Previously, I've had to pull a report from another POS, configure it to a format that made sense & then edit out what I didn't need.

Honestly, I can't say enough about how great Toast is; sales process & on-boarding were pretty easy & they even send a person to setup the hardware!!

  • Easy to use.
  • Easy to train staff.
  • When you need call support a real person answers & you get your answers.
  • Good for price.
  • Menu setup could be a little less rushed & person who sets up should be available for the first few weeks of going live.
Well suited for Quick Serve Restaurants or Full Dining.
July 27, 2017


William Johns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using toast as our point of sale. It is great. We used to use Breadcrumb for our POS and Shown for online ordering until we saw that Toast is all in one. It is great for keeping inventory, looking at the breakdown of sales and payments, pretty much all accounting.
  • Online ordering. Orders come right to the kitchen, so that they can be fulfilled quickly.
  • Accounting. Day breakdowns show what hours sales are larger. It all gives detailed payment breakdowns by merchant and takes all the headache out of deposits.
  • Gift cards. They have the options of electronic gift cards or the traditional card. For other point of sales gifts cards are handled through a third party but with Toast it's included.
  • Some minor bug fixes here and there.
  • They are only android but would be nice to have mac.
  • Ability to have paper and digital receipts enabled at the same time.
Toast is great for a small business with not a lot of money. The accounting is so easy that it takes the headache out of figuring it out. Keeps great records of your money and your labor. Also has a very detailed inventory system as well as food cost.
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