Online Ordering System

Online Ordering System Overview

Online ordering systems allow restaurants to provide guests with on-demand delivery or reservations via a web or mobile app. Through these systems, customers are able to browse the full menu and place an order all without leaving the comfort of their own home. Upon ordering, a delivery person employed by the online system brings food to the location you entered. Many of these applications will also offer delivery of necessities such as groceries. The application will usually allow you to rate your experience and give feedback about the delivery.

Online ordering systems are more commonly used today than they have been in years past. Consumers have a growing desire for convenience and practicality, especially during times like the COVID-19 pandemic where in-house dining was prohibited and takeout and delivery were the only options. These applications are also becoming a more important feature for restaurants to offer in order to stay relevant with the competition. Offering delivery helps restaurants to develop more loyal customers and persuade new customers to try their dining experience.

Top Rated Online Ordering Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Online Ordering Products

(1-25 of 66) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Square POS
Customer Verified
Top Rated

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Upserve, from Lightspeed

Upserve POS, formerly Breadcrumb and now from Lightspeed since the December 2020 acquisition, is a point-of-sale software solution with features such as complete restaurant & bar management.

Olo
Customer Verified

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

Toast Point of Sale

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR,…

Ecwid by Lightspeed

Ecwid allows customers the ability to create an online store to any webpage or social media profile. Boasting hundreds of thousands of merchants in 175 countries as users, Ecwid aims to provide everything needed to reach customers wherever they are: in-person, through a website, Instagram,…

Key Features

  • Product catalog & listings (12)
    97%
    9.7
  • Product variations (12)
    91%
    9.1
  • Product management (12)
    88%
    8.8
Rymera Wholesale Suite

Wholesale Suite is a wholesale solution for WooCommerce helping store owners add wholesale features to their WooCommerce stores. It solves a range common obstacles that store owners face when integrating wholesale sales into their online store. Such as: Managing wholesale pricing…

Key Features

  • Website integration (6)
    84%
    8.4
  • Order processing (6)
    81%
    8.1
  • Product catalog & listings (5)
    80%
    8.0
GloriaFood Online Ordering & Table Reservation System an Oracle Company

GloriaFood offers a free online ordering and table reservation system for restaurants, supporting unlimited order volume, the ability to add an ordering or reservation widget to an existing website and to a Facebook page, the ability to order or reserve ahead, to run a promo or coupon…

Uber Eats

Uber Eats is an online ordering platform available to restaurants and grocers, from Uber Technologies headquartered in San Francisco, providing an ecommerce option for food delivery.

Grubhub for Restaurants

Grubhub for Restaurants is an online ordering marketplace and delivery-as-a-service solution, an alternative to building out one's own delivery an online ordering system.

Paytronix

Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable…

Spoonfed

British company Spoonfed (formerly Aptus) offers their flagship catering software to medium-sized catering companies and restaurant chains as a comprehensive time management solution for events and catering services.

Kartra

Kartra is an all-in-one marketing platform from Genesis Digital headquartered in La Jolla, California.

LimeTray

LimeTray allows you to let your customers order directly from your website: with your own branded online ordering platform, your customers can place orders directly on your website instead of third-party aggregators and you don't have to pay any commission on every order. The product…

Zuppler

Initially founded in 2009, Zuppler is a mobile and web-based food ordering platform. Headquartered in Conshohocken, PA., the company provides white labeled technology with customizations for clients around the world.

MenuDrive

MenuDrive in Carlisle offers technology enabling restaurants and caterers to provide their own branded online and mobile ordering systems. The technology allows restaurant operators to add Ecommerce to their businesses, so that customers can order online, or through their mobile…

Shopurfood

Shopurfood is a restaurant and delivery clone script designed to give users the features and benefits of leading online food ordering companies. The software provides a common platform for restaurants to conduct business with each other through web and mobile applications. The Shopurfood…

Takeaway Genie

Takeaway Genie in Loughton provides a mobile ordering system built for multi-location or independent takeaways.

Ordering

Ordering, Inc, a company in Berlin, is a specialist in online ordering for websites, apps and other platform, in providing on-demand delivery technology.

iMenu360

iMenu360 in Northbrook provides a private label online ordering solution for restaurants. The vendor states there are no contracts, and their services start at $19.99/month which includes mobile ordering.

Orders2me

Orders2me is an online ordering platform that allows customers to place orders from any device, from the company of the same name in Brooklyn.

LivePepper

LivePepper, from the French company of the same name, is an online ordering solution for restaurants, developed both for restaurant chains and independent restaurants.

ChowNow

ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.

Open Dining

Open Dining provides an online ordering solution for small-to-medium size restaurant through web, mobile, and social ordering. Open Dining is a Paytronix company (acquired August 2019).

Toast Now

Toast Now was launched in 2020 to help users set up on-demand, commission-free digital solutions like online ordering, contactless delivery, email marketing, and e-gift cards. It is available with no hardware or POS purchase required.

BentoBox

BentoBox headquartered in New York offers website design and hosting for restaurants, featuring full-service design or template-based design, mobile optimization with built in analytics, reservation and delivery system with support for taking orders via its online ordering system,…

Learn More About Online Ordering System

What are Online Ordering Systems?

Online ordering systems allow restaurants to provide guests with on-demand delivery or reservations via a web or mobile app. Through these systems, customers are able to browse the full menu and place an order all without leaving the comfort of their own home. Upon ordering, a delivery person employed by the online system brings food to the location you entered. Many of these applications will also offer delivery of necessities such as groceries. The application will usually allow you to rate your experience and give feedback about the delivery.

Online ordering systems are more commonly used today than they have been in years past. Consumers have a growing desire for convenience and practicality, especially during times like the COVID-19 pandemic where in-house dining was prohibited and takeout and delivery were the only options. These applications are also becoming a more important feature for restaurants to offer in order to stay relevant with the competition. Offering delivery helps restaurants to develop more loyal customers and persuade new customers to try their dining experience.

Online Ordering Systems Features:

All online ordering systems should strive to provide the best delivery service available, from time spent to customer interactions. It is therefore important to take a look at the features to see which apps will best fit your business needs. Common features across online ordering systems include:

  • Online ordering website or menu integration widget
  • Online ordering
  • Order scheduling
  • Mobile ordering
  • QR code ordering
  • Live order tracking
  • Real-time order notifications
  • Contactless delivery and pick-up options
  • Menu customization and branding
  • Multi-device compatibility
  • Multi-location support
  • Integration with payment gateways
  • Analytics/Reporting
  • Food Delivery Dispatching
  • Menu Management
  • Loyalty Program
  • Order Management

Online Ordering Systems Comparison

Before deciding to use a free or invest in a paid online ordering system for your restaurant, consider the following factors:

  • Ease of use: Ease of use is definitely a strong factor to look out for when deciding which online ordering system to use. Having an application that’s difficult to use will be more of a headache for customers than going to pick up the food or item themselves. It is essential to invest in an online ordering system that will be easy for both your customers and employees to use. Be sure the application you’re considering is user-friendly and offers a quick and painless ordering and delivery process.
  • Customization: As a restaurant owner, it is best to find an online ordering system that is customizable to your needs. This may include the ability to create a branded menu, include logos on the widget or ordering website, and the flexibility to configure the menu formatting so it matches your in-person menu. Look for an application that allows you to use your own logo, branding, and food photos.
  • Location: Not all ordering applications are available for every given area. Be sure that the vendor is available for your region. There may also be local online ordering systems available depending on the size of the city you’re in.

Pricing Information

Look to spend anywhere around $45 to $299 per month, with $99 per month being about the average cost. Some will allow the option to pay yearly which would decrease the monthly amount. There are also multiple vendors, such as Favor, which offer free basic online ordering widgets in which restaurants can embed on their site.

Online Ordering System Best Of Awards

The following Online Ordering System offer award-winning customer relationships, feature sets, and value for price. Learn more about our Summer Best Of Awards methodology here.

Best Of Summer 2022 Awards Winners for the Online Ordering category. For Best Relationship, first place is Olo. For Best Feature Set, first place is Olo.

Related Categories

Frequently Asked Questions

What do online ordering systems do?

Online ordering systems allow users to order food or other items from a restaurant through a website or a mobile app. They offer full menu selection from selected restaurants using the application as well as delivery. Aside from food, online ordering systems may also offer the delivery of items such as groceries, alcohol, and bathroom necessities. They are growing in popularity due to convenience and ease of use.

What are the benefits of using online ordering systems?

A major benefit of using an online ordering system includes time saved for both the restaurant and the customer. For customers, ordering food via their laptop or smartphone is convenient and means they don’t need to call the restaurant in order to place an order. For restaurants, online orders come directly to their own systems and can be filled as they come in.

Restaurants also benefit from offering their customers online ordering options, as many consumers now expect to be able to place orders online. This can help generate new customers and retain existing ones.

What are the best online ordering system products?

Some of the most popular online ordering systems today include:

How much do online ordering systems cost?

Restaurants searching for an online ordering system should look to spend about $45 to $150 per month. Yearly options are available which may be attractive if you’re looking for something more long-term and to save on the monthly rate. Some vendors do offer free online ordering systems for restaurants with rather limited features.