Help Scout Rocks!https://www.trustradius.com/help-deskHelp ScoutUnspecified8.9311012018-11-25T00:02:23.417Z
November 24, 2018
Help Scout Rocks!
Score 10 out of 101
Overall Satisfaction with Help Scout
Our team used to use Help Scout as our help desk software. There were limitations at the time and we currently only use it for its knowledge base feature and our admin emails.
- Very easy and friendly user interface. Always loved how nice Help Scout looks.
- The reliability of Help Scout is second to none. The uptime hasn't really let us down.
- The knowledge base looks pretty good once an article is posted.
- The knowledge base is a nightmare to edit. The HTML editor is janky and needs an overhaul.
- Help Scout was pretty late to the game for a JIRA integration.
- Very affordable - both the knowledge base and the help desk features.
- Customers really enjoy our knowledge base.