An amazing app for remote support
April 11, 2024

An amazing app for remote support

Roy Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HelpWire

HelpWire is an amazing App which helps you connect with any Windows or Mac system effortlessly. It is free for individual and businesses of all sizes. This is why I love this App. We are a small business so every penny counts and we were not getting the level of service we needed as being a remote company we needed a remote support app for employee and clients both. HelpWire has made our life easy. It's 24/7 support makes sure we are never left hanging.
  • Easy and quick, set up and connection establishment.
  • No mouse or movement lag while connected with remote system
  • Workd equally well with Windows or Mac systems.
  • Screen recording feature should be added
  • Some improvement can be done on UI
  • It is a life time free app so ROI is definitely amazing.
We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

Do you think HelpWire delivers good value for the price?

Yes

Are you happy with HelpWire's feature set?

Yes

Did HelpWire live up to sales and marketing promises?

Yes

Did implementation of HelpWire go as expected?

Yes

Would you buy HelpWire again?

Yes

HelpWire is the best app whenever you need to connect with a remote system.

HelpWire Feature Ratings

Attended device access
10
Virtual device access
10
Multiple-display support
7
Multiple concurrent sessions
7
File transfer
10
Instant message
10
Role-based user permissions
10