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HelpWire- Amazing App for all Remote support job
April 10, 2024

HelpWire- Amazing App for all Remote support job

Ritesh Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HelpWire

We are a small company working on Remote so a Remote support application is a must have. Most of the Remote support Apps are free for individual but have paid subscription for businesses and then I found HelpWire. It is free for Business too, have 24/7 support and it's top-level encryption takes care of the security. The activation and connecting is very quick and easy and there is no lag in mouse after connecting. It is an amazing App for Remote support.
  • Remote support
  • Quick and easy installation and connection setup
  • No lag in mouse movement
  • Free for all
  • UX/UI can be improved.
  • Sometimes the screen freezes but connection is not lost so we can close the window and open again.
  • It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.
  • It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
With AnyDesk my biggest issue was the lag in mouse movement, and it was never a great experience. Most of the time I would just view the system and ask the person sitting on Remote machine to do as needed but with HelpWire it's like I am navigating my own system.

Do you think HelpWire delivers good value for the price?

Yes

Are you happy with HelpWire's feature set?

Yes

Did HelpWire live up to sales and marketing promises?

Yes

Did implementation of HelpWire go as expected?

Yes

Would you buy HelpWire again?

Yes

It is the best App for anyone needing a Remote Support Application. The best part being it's free for all individual and Business alike. It may not be a life saver, but it definitely is a money saver. My whole team is happy to have it. It is a must have for system.

HelpWire Feature Ratings

10.0
Attended device access
10
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
Not Rated
Remote Support ()
Not Rated
10.0
File transfer
10
Instant message
10
Platform & Infrastructure ()
Not Rated
10.0
Role-based user permissions
10

Evaluating HelpWire and Competitors

Yes - AnyDesk- We were not happy with the performance of the free version of this app.
  • Ease of Use
There was a lag in mouse movement and other activities that were done by remote system.
I would have gone with HelpWire for sure.

Using HelpWire

HelpWire is amazing. It's very easy to install, connect and use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The setup and connecting to remote system is fairly easy and quick.
  • The file is small so the download is quick and easy too.
  • Once connected, then working around is smooth.
  • First time users might take a while to understand the UI.