Item: HipChat (discontinued)
Rating: 9
Author: Verified User

Overall Satisfaction with HipChat

Use Cases and Deployment Scope

We use HipChat across R&D part of our organization (~500 people).

Pros and Cons

Pros

Discoverable chat rooms and good search capability.
Integrations with 3rd party apps making devops a reality, e.g. pager duty.
Great notification system.

Cons

Starting adhoc chats with more than one person is not possible without creating a room. Skype makes this easy by simply adding who you need, and if you want to then adding a topic to the "room". I use this a lot in Skype and I know others in our organization do too. Would be nice to see in HipChat.
Using s/text/text to edit previous posts feels cool but it would just be a whole lot easier if you could press up arrow and edit in line.

We limit hipchat to R&D part of organization as we need the hooks into our build tools etc (also Atlassian). Perhaps there is a way for you to build on this and attract the rest of the business (1500+ people).

HipChat (discontinued) Feature Ratings

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HipChat in DevOps org of 500