- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
HipChat is being used by all departments in the company. One of the main problems HipChat has solved is that it replaced slow internal email with faster cross-team communication either 1-on-1 or a group of people.
- HipChat is the first enterprise team chat application, hence it invented the idea of itself.
- Cross-platform support and hence runs on most of the computing devices
- Efficient search
- Completely free for smaller teams
- Webhooks +1
- Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
- Custom emojis
- Media and file sharing directly or in a group
- Video chat
- UI and UX has a huge room for improvement
- Dull and uninspiring colors
- Temporary rooms are not possible
- It's very expensive based on the team size, goes up exponentially
Cost goes up with team size in an exponential manner, this is where HipChat doesn't seem very useful for what it was intended for (not sure if this has changed). It's not so fun application when compared with Slack.
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
- Message members of organization
- Share files
- Integrate with project management software
- The platform is not user-friendly
- There is no way to set it to “away” so you have to log out each time
- If you log in via Google, you have to enter your entire login info each time
- The main advantage is having an Open API which is useful for developers
- There are many services on this app which are free
- It offers a good overall tool for online communication between the teams
- The technical issues are more on this application
- The status changes are quite buggy
- There are lot of complications for the admin accounts
- Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
- Multi tenant rooms. We can create as many discussion rooms as we want.
- Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
- Research should be enhanced
- Possibility to integrate a chat bot
- allows persistent communication between team members
- can receive notifications from Jenkins or Prometheus
- allows multi tenant rooms
Nevertheless, HipChat can be a new way of working for some people that require training. The learning curve of HipChat is very simple, but for a company which is not familiar with these new tools (chat rooms), it might be a bit disturbing.
- HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
- HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
- People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
- HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.
- The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
- Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
- It'd be nice to see in real time who is writing in the chat before the message is sent.
- Image sharing
- Setting a private as well as group (room) environment
- Mobile app keeps you in touch in real time
- Sometimes it is not very evident if there is a new message
- The UI can be improved
- Able to reply to a particular comment in a room setting
- The /code is useful to share code.
- HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
- The Video Call, all in one tool is really nice.
- Write code in a line with other words, for example.
- I am using this class /code SomeClassName, and it's not working.
- standups: I have installed the standup hipbot and as we have staff in a handful of locations across 3 timezones we can run virtual standups by having members of the team log a "Yesterday I did ... "/"Today I'm doing ..." The bot allows me to pull these reports out of the noise very simply.
- availability: When you have a dispersed team working on a project the ability to see they are available and get immediate answers to questions is important.
- contact with other teams: While other teams work on our products its useful to be able to watch what they are doing by lurking in their HipChat room. I always say Good Morning and them knowing I'm there means they can ask for clarification on requests quite simply even though they may be working 1000 or 2000kms away.
- I would love to see a bot wizard developed - for example I'd like to find the time to build an "on this day" bot which replied to the first person to chat each day, but I lack the time to study the system.
- HipChat allows you to quickly see who is online on your team.
- Sharing screen grabs, links and files is a breeze. Saves a ton of time.
- Fun icons are a nice way to add humor to your daily conversations.
- You can't mention people in rooms/groups that they are not in. If they leave the room/group, they will not see the notification.
- Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
- There is not an option to share screens if a problem arises that is bigger than text communication.
I've used Hip Chat on Windows 7, Windows 10, Linux Ubuntu, Mac OS X and Android tablet - and everywhere it works perfectly! Congrats, developers team, you are great!
- Integrations with other Atlassian products as it creates a perfect work environment.
- HipChat is stable and very reliable. We have not had connection issues to the service.
- The video call is very useful as we don't have to switch to another application to do calls.
- Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
- Better notification system while the user is offline.
- The fact that if you're not online, you will receive an email from HipChat when someone talks to you. So, when a question about things is answered, you don't have to be online to get it.
- HipChat lets you talk to everyone or anyone. It's great to be able to talk to the whole crew at the same time! We have some pretty fun conversations. The fact that you can talk to all, a few, or just one-on-one is a must for any company to thrive.
- I love the emoticons, and the fact that you can make your own. You can really get to know a person this way. I made my own signature good-bye, so everyone knows when I'm signing off. It's great to be able to communicate that way!
- I would love to see a place where you can click it and go to an exact date. I've been using this for two years, and some information that I remember takes a long time to scroll back to.
- I don't use the HipBots that much, I think those could be improved upon or even eliminated.
- It would be nice to have a place where you could see the members you're associated with in one place. They could list their interests, activities, even pictures. Like social media, only just for your team.
- Basic chatting functionality
- File Sharing
- Deep integration with JIRA and Bitbucket
- Keeps History
- Also available on mobile
- Slow to load
- Sharing files takes time
- Video calling only available in paid version
For voice or video call HipChat falls back and even for screen sharing. These features are available on other chat applications for free.
HipChat should consider this features more seriously for free version as organizations are skeptical about using multiple chat applications.
- Emoticons! Plenty to choose from, and the ability to make your own is really great.
- @all, @here, @username - this notification system is very useful and well thought out.
- s/change/change words inline is great for quick typers!
- It may seem small, but the alert tone they have decided to use is really great. It's bright enough to hear well, but not a very high register, so it's not annoying.
- The interface is well thought out, and easy to navigate.
- Keyboard shortcuts to jump between rooms (up/down a single room, or cmd-1/cmd-2, etc for each item on your sidebar, users and cmd-t to jump to a specific user or room.
- Topics are quick/easy to update... we use/change these a lot!
- Notifications, alerts and push notifications are great, but upon logging into a client, no room or user badges for the number of missed messages? How is this such a difficult task?
- Page Search! It's nice to be able to go back and see history for several days, etc... but I often want to just reference something from earlier in the day that's still cached above... I'd hugely benefit from a "Find on page" instead of being taken away from the room I'm in to view a much larger amount of history.
- I will occasionally be set to "Away" and not notice it for many hours to many days... I'm not sure why this happens... but it somehow gets stuck in a status that I didn't manually set, and only can tell if someone mentions it, or if I happen to notice the small orange icon in the top right of the mac app. It should be better at alerting if you're actively chatting or viewing the app (on any platform) and set as Away or Do not disturb.
Review: "Hipchat may soon have the features all my other tools have had for years. In the meantime, it does some other things poorly."
- The best thing about HipChat is that when I send feedback, someone seems to be reading it. The three biggest complaints I had when I started using it a few months ago have been patched out of existence. The software seems very immature to me, but it's making big strides.
- The conversation pane is well organized, such that I can easily see who wrote which messages and when
- Popup notifications have good customization controls.
- The interface is designed such that it is work to do anything other than talk to the person I am already talking to. It seems like my use case is not considered (number of contacts/rooms, number of people in my org not already in my list, etc)
- I cannot organize my list of contacts other than adhoc (no alphabet? no groups?). Finding a new contact involves moving my hand to the mouse, scrolling to the top of the left-hand pane, clicking on a header that doesn't seem to indicate anything but is the key to revealing the search bar I want... It's clunky and unintuitive.
- The embedded youtube feature fails more often than it works and I'd really just like to turn it off. I used to click links and open them in browsers, where I expect websites to open, but now even if I remember to right-click instead of clicking, I still have to do more clicks to open a link than I used to.
- I am disappointed by the half-functional nature of this feature, but more disappointed when I think software is losing its direction. Is this a chat program or a series of weak solutions to a bunch of problems I don't have?
- Notifications other than the popup don't contain much information. For example, I am in a chat room and someone sends an @here message. I have a blue number 23 which shows that 23 messages have been sent since I last looked, and at least one of them had my name or @here tagged. Now, I want to make sure I didn't miss something someone sent to me in particular. Only way to find out which message triggered which alerts is to scroll a bunch and look. If you are logged in to one chat room, hanging out with 5 people casually, it's probably not an issue, but when I come back from a meeting and there are 7 rooms with large blue numbers in them... I have to do a lot of silly work to find out if I missed anything important.
- HipChat is completely free to use with as many team members as you need and with as many integrations as you need. Hooray! At the free tier of service, you get group messaging, instant messaging, and file sharing capabilities. Your search history is capped at 25,000 message, and the storage ceiling is 5GB. The free plan is an excellent deal.
- There is a HipChat Plus option for $2 per user per month that adds three notable features: video conferencing, screensharing, and unlimited storage and messages. HipChat Plus is an excellent value, and you can try it for free for 30 days.
- HipChat most closely resembles Slack, so it's worth comparing their prices. With Slack's free tier of service, you also get unlimited members and plenty of core features, but your account search history is limited to 10,000 messages, rather than 25,000. Storage gets capped at 5GB, so that matches HipChat. With Slack's free account, however, you can only integrate with five services, compared with HipChat's unlimited integrations. The conclusion: HipChat has fewer limitations and offers more at the free level.
- It's not completely open source?
- I'm very happy with HipChat.
- Encrypted communication
- Highlighted code and quotations
- Integrations with other systems like Zendesk, Nagios, PagerDuty, Datadog
- gif, movies and other cool stuff integrated on conversations
- Group Video chat
- Recent login issues have been really annoying
- Mobile App sometimes shows it as being connected but it isn't updating
HipChat Scorecard Summary
Feature Scorecard Summary
HipChat helps teams work better together by making it easier to share ideas, updates, codes, and files in real-time. Users can communicate via chat, audio, or video calls in private 1-1 conversations or team chat rooms.
The vendor says HipChat brings the tools that run a business into one seamless communication platform. With unlimited integrations, teams can plan, track, and monitor work in real-time with tools like JIRA, Google Calendar, Bitbucket, Statuspage.io, and more.
HipChat Connect (Atlassian’s API) enables developers to build custom apps and integrations which extend HipChat. This enables users to receive important information about apps used and to take action from the chat window. The vendor’s value proposition is that this turns HipChat into a command center where all team alerts come in, are vetted and actions come out. The vendor refers to this as ChatOps, which is a collaboration model that connects people, tools, and automation into a transparent workflow.
|HipChat Basic||$0||per user|
|HipChat Plus||$2||per user|
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
HipChat Support Options
|Free Version||Paid Version|
HipChat Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|
|Supported Languages: ||English|