HipChat (discontinued)

HipChat (discontinued)

HipChat (discontinued)

Overview

Reviews

Basic app with basic features

7
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very …
Read full review

Great tool for real-time communication

9
HipChat was used for my section of the organization. My team had its own group chat were we communicated. It solved the problem of working …
Read full review

Sprinting with HipChat

9
HipChat is used by our Agile Transformation Office (ATO). We create Kanban and Scrum team rooms. Each team collaborates in dynamic …

Virtual standups with Hipchat

8
Hipchat is not organisation wide but is heavily used in both the editorial content areas and the strategy implementation areas of our …
Read full review

HipChat Review

9
We are currently using hipchat throughout all of our organization, we have it synchronized with bitbucket, jira and confluence. All in all …

Popular Features

View all 14 features

Chat (134)

7.7
77%

Notifications (132)

7.7
77%

Search (104)

7.2
72%

Discussions (112)

6.5
65%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

7.3
73%

Communication

7.3
73%

File Sharing & Management

6.3
63%

Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

  • Bitbucket
  • PagerDuty
  • Adobe Creative Cloud Image Editor
  • Facebook
  • JIRA
  • Google Calendar
  • Statuspage.io
  • Uber
  • and over 100 more!

HipChat (discontinued) Competitors

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Alternatives

View all alternatives

Frequently Asked Questions

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

What is HipChat (discontinued)'s best feature?

Reviewers rate Surveys highest, with a score of 8.

Who uses HipChat (discontinued)?

The most common users of HipChat (discontinued) are from Mid-size Companies and the Computer Software industry.

Reviews

(1-25 of 570)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
The company I formerly worked at used HipChat for all inter-office employee communications. In 2013 when I started at GLG, it was the primary form of communication used by employees. Although our desks all had ip phones we almost never used them unless interfacing with clients outside of the business. Instant messaging through HipChat made a huge difference in productivity since it meant you could respond even while inside a meeting. Meetings were nearly constant at GLG and this massively improved productivity and response times.
  • Instant Messaging Colleagues
  • File Transfer
  • Searchable Message History
  • Audio quality was inconsistent. Sometimes excellent but mostly awful.
  • Video quality was universally poor and led us to using Zoom as our primary video communication tool.
  • Although HipChat supported file transfer, larger files would sometimes stop transferring.
HipChat was discontinued by Atlassian because it wasn't as versatile as Slack and couldn't handle Video/Audio calls as well as Zoom. It lacked the screen sharing capabilities of Skype and ScreenHero (now owned by Slack). It wasn't great at any particular area and its competitors were obviously better in those areas. This lack of versatility negatively impacted it's adoption at GLG, and I'd imagine the rest of world as well. HipChat excels at instant messaging communication (which is the one thing they got right) and although you could make specific rooms to chat about certain topics, Slack was already doing this way better. Overall it's impossible to recommend this software today. If I recall it was very expensive compared to better and more feature rich competitors. If you're seeking a bare bones method of communication you may consider the free version of it, but outside of that scenario, you are almost certainly better off going with a different product.


HipChat's support was nearly non-existent. This was one of the reasons I recall our company not wanting to get into an extended licensing agreement with Atlassian to use it. One rather humorous reason we actually stopped using the paid version and switched to the free version was because chat logs would be wiped after 30 days I believe. We used this as compliance feature and to let our clients know their sensitive information would not be at risk from a security perspective.
Ajay Akunuri | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
HipChat is used as channel to communicate within our team, and also used to collaborate with other teams and individuals. It is used by our organization, as it was cheaper compared to other solutions at the time we started using it.
  • Easy to create private rooms and add people
  • Effortless searching history of conversations
  • Simple to integrate other Atlassian products like confluence and Jira
  • UI and UX can be improved
  • Should allow mentions for people who are not in group
  • Should have a feature to reply to a message in group chat
  • Video feature should allow more than 20 people
Hipchat is well-suited when you are referring to other Atlassian products in conversation as well as when you writing a code and sending it in a chat . The whole code is very well formated and easy to read . I personally Find it less usable when using screensharing and video/audio feature. Didnt have really good experience in meetings
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Score 7 out of 10
Vetted Review
Verified User
Review Source
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and integration support so we have integrated with every other internal applications within the company. It helped for effective communication. It helped engineers' productivity and everyone reachable via this online platform.
  • Instant Messaging app within your team and across teams via private and public channels
  • Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
  • Video calls and audio calls.
  • At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
  • Video calls are not that great and it missed lot of functionalities provided in Zoom.
  • It lacked apps within hipchat like how Slack does.
Well suited for

Cross-teams communication.
Webhooks support.
Easy integrations with Atlassian products and other systems as well.
File sharing directly or in a group.
Video/Audio calls.

Not suited for:

Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.

HipChat has nice support from the customer service.
Score 9 out of 10
Vetted Review
Verified User
Review Source
HipChat was used for my section of the organization. My team had its own group chat were we communicated. It solved the problem of working from home and relaying messages to my team members in real time. It helped eliminate individuals getting lots of emails. HipChat gave us clarity and transparency on what people were working on.
  • Good user interface
  • Transparency
  • Easy to use
  • Easy to manage
  • Video calling
  • More functionality
HipChat was a great tool for real-time communication. It was great when I was able to link Jira products to specific HipChat rooms so that when issues were updated or addressed, messages are sent to a HipChat room that I specified. This gave my team and my clients clarity and transparency. I also really liked the fact that it integrated with other Atlassian products. This was a really big bonus for me and my organization since it allowed us to have one suite to manage all social products--Jira, Confluence, and Crowd.
HipChat support was one of the best I've encountered. When we faced difficult tasks in terms of updates to infrastructure (where HipChat sits on top) or updates to the application itself, HipChat support was very responsive to our questions, concerns, and comments. HipChat also had some really good online documentation. We were able to find step-by-step guidelines and documentation when implementing new features or installing new updates/patches.
February 09, 2019

Sprinting with HipChat

Bob Cadieux | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
HipChat is used by our Agile Transformation Office (ATO). We create Kanban and Scrum team rooms. Each team collaborates in dynamic discussions on daily work. We also have support and private scrum master channels.
  • Create team rooms for Kanban and Scrum teams.
  • Great tool for immediate collaboration.
  • Allow public access to team room or restrict members.
  • Add attachments to discussions.
  • Create a new private room on the fly.
  • New messages alert room members in e-mail.
  • Start a new room within minutes.
  • Integrates with JIRA and Confluence Wiki sites.
  • Search box allows filtering through all discussions.
  • Integrate with Skype for Business. We do nor have GotoMeeting
  • Allow working in multiple rooms at same time.
HipChat is well suited for Scrum teams in Sprints. Excellent tool for handling story defects or asking business stakeholders questions. By integrating with JIRA, we can address a story issue immediately. HipChat does not provide a meeting function.
Bhargav Nanekalva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In my company, HipChat is used for real-time cross-team communication chat application, mainly to avoid long mail trails that get lost with time and hard to keep track. Also, it's quicker to chat with anyone in the company from a list than to email to one or a group of people and wait for the reply.

HipChat is being used by all departments in the company. One of the main problems HipChat has solved is that it replaced slow internal email with faster cross-team communication either 1-on-1 or a group of people.
  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
  • UI and UX has a huge room for improvement
  • Dull and uninspiring colors
  • Temporary rooms are not possible
  • It's very expensive based on the team size, goes up exponentially
HipChat is best for startups with less than 10 employees, since it's free, where collaboration and constant communication are very important. Since it runs on most of the devices, it reduces the friction of staying connected with the team(s). HipChat can be hosted internally, very few companies provide self-hosted chat applications and most of them are cloud-based. If privacy is your concern, HipChat works very well.

Cost goes up with team size in an exponential manner, this is where HipChat doesn't seem very useful for what it was intended for (not sure if this has changed). It's not so fun application when compared with Slack.
Eric Broz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including remote users. Our Agile teams all have their own rooms. The cross-platform product is used by both our Mac and Windows users at higher rates than any previous chat client we had and it's stable and constantly online.
  • Cross-Platform support for both Windows & Mac users as well as a web-based client.
  • Small installation footprint with outstanding functionality.
  • Free version exists so you can try the product without having to purchase upfront.
  • The program sometimes locks up and has to be killed via Task Manager on the Windows side.
  • The updates are frequent, but that's part of their process.
  • Integration with Active Directory would be nice.
We were using a mix of Skype (which was not ideal because it's open to the public) and a Cisco product that was difficult to license and manage. Management needed something that would work on both Mac & Windows and we initially looked to Lync but didn't want to spend the money for it; we migrated to Office365 for Skype for Business and while it's installed on every employee's computer, it wasn't used, and our Mac users didn't like the Skype for Business interface and weren't using it. HipChat was the platform we decided on because it gets used.
Himanshu Singh | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
HipChat is a good tool for internal online chat. My organization tried it for some time but due to error prone technical features, we discontinued. This application has some good features with some good functionalities which gives the advantage of being developer friendly but the status changes and technical issues lower down its rating. As compared to some other products we have better options available elsewhere.
  • The main advantage is having an Open API which is useful for developers
  • There are many services on this app which are free
  • It offers a good overall tool for online communication between the teams
  • The technical issues are more on this application
  • The status changes are quite buggy
  • There are lot of complications for the admin accounts
HipChat is well suited when your organization is developer friendly. The Open API it provides is more than useful for a Developer Community. But, if you can't figure out the bugs yourself, then this tool might cause hindrances. The technical issues are not rare. Over-reliance on online communication rather than verbal communication will give you a headache with this tool.
January 17, 2018

HipChat for devops

Score 7 out of 10
Vetted Review
Verified User
Review Source
HipChat has been selected as a product from Atlassian's suite. Because we already used Bitbucket and because we were looking for a persistent chat room, HipChat was chosen. This product was not only used by our devops teams in order to discuss and receive notifications but also by software craftsmanship in order to debate technologies and help each other.
  • Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
  • Multi tenant rooms. We can create as many discussion rooms as we want.
  • Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
  • Research should be enhanced
  • Possibility to integrate a chat bot
HipChat is very suitable in a devops team:
- allows persistent communication between team members
- can receive notifications from Jenkins or Prometheus
- allows multi tenant rooms

Nevertheless, HipChat can be a new way of working for some people that require training. The learning curve of HipChat is very simple, but for a company which is not familiar with these new tools (chat rooms), it might be a bit disturbing.
Rene Enriquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
HipChat is being used across the whole organization. I'm a software developer and I use to chat and collaborate with other developers across the whole organization. We have three groups of people talking about specific topics and sharing code snippets.
  • The /code is useful to share code.
  • HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
  • The Video Call, all in one tool is really nice.
  • Write code in a line with other words, for example.
  • I am using this class /code SomeClassName, and it's not working.
It's fine for everything I think.
Rae Allen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Hipchat is not organisation wide but is heavily used in both the editorial content areas and the strategy implementation areas of our division. It is also heavily used by a number of development teams working on our products. In particular our editorial content and strategy teams are scattered across Australia with users in regional areas such as Broome WA, Bendigo NSW and Lismore VIC. When staff are located thousands of kilometres apart a real time targeted chat system is important.
  • standups: I have installed the standup hipbot and as we have staff in a handful of locations across 3 timezones we can run virtual standups by having members of the team log a "Yesterday I did ... "/"Today I'm doing ..." The bot allows me to pull these reports out of the noise very simply.
  • availability: When you have a dispersed team working on a project the ability to see they are available and get immediate answers to questions is important.
  • contact with other teams: While other teams work on our products its useful to be able to watch what they are doing by lurking in their HipChat room. I always say Good Morning and them knowing I'm there means they can ask for clarification on requests quite simply even though they may be working 1000 or 2000kms away.
  • I would love to see a bot wizard developed - for example I'd like to find the time to build an "on this day" bot which replied to the first person to chat each day, but I lack the time to study the system.
We manage it as an internal chat system so I haven't looked at wider use.
Charlie Chauvin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have a team of about 15-20 employees. HipChat has been super helpful to keep everyone instantly connected. We also have a work from home option on Friday. HipChat is extremely important from everything to quick questions to aiding as an additional conversation stream while on conference calls. It's a must to keep us connected in real time. I also love that fact that on a Mac you can drop in your screen grabs from your clip board. It saves tons of time when trying to get a point across.
  • HipChat allows you to quickly see who is online on your team.
  • Sharing screen grabs, links and files is a breeze. Saves a ton of time.
  • Fun icons are a nice way to add humor to your daily conversations.
  • You can't mention people in rooms/groups that they are not in. If they leave the room/group, they will not see the notification.
  • Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
  • There is not an option to share screens if a problem arises that is bigger than text communication.
Hip chat is great for immediate communication. It throughly met our needs for a long time and allowed us to stay really closely connected. The only reason we've been looking for a better solution is because we work with custom web development where we have several teams that evolve and change regularly. We need the flexibility to add a person to a conversation as needed. Additionally, we've seen other services that offer screen sharing. This has become extremely important as we are moving towards being a virtual office and need to be able to have virtual assistance when someone is not physically able to walk over to your desk.
Vladimir Salnikov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use HipChat across the whole organization to communicate with a distributed team, with members located in many corners of world - Russia, Brazil, US, Japan, India... Sometimes when problems with other messengers occurs, we also use HipChat to make video calls. Here we are missing group videocalls. So we use Skype for it, and this is the only reason to use Skype. The rest of HipChat works very well. Earlier versions of HipChat had troubles with Windows 7 x64, but nowadays it is very stable and works perfectly.
  • Storing messages history
  • Sending and storing docs
  • Stability and scalability
  • Group video calls
It is less appropriate for group video calls, which is a must for an our company. The rest is working well, even on different platforms.
I've used Hip Chat on Windows 7, Windows 10, Linux Ubuntu, Mac OS X and Android tablet - and everywhere it works perfectly! Congrats, developers team, you are great!
November 07, 2016

HipChat Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using hipchat throughout all of our organization, we have it synchronized with bitbucket, jira and confluence. All in all it is a very complete environment to work with. It mainly lets us keep track of everything that is going and allows us to quickly reference issues (or other things).
  • Integrations with other Atlassian products as it creates a perfect work environment.
  • HipChat is stable and very reliable. We have not had connection issues to the service.
  • The video call is very useful as we don't have to switch to another application to do calls.
  • Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
  • Better notification system while the user is offline.
HipChat is well suited for having separate conversations for teams, departments or projects.
Francis Lewis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
HipChat was used for online conversation throughout the entire company. In a lot of cases, it is much better, and of course much faster, to use than email for getting replies, making decisions, and collaborating.
  • Screen sharing was nice for when you need to quickly show somebody something.
  • History search.
  • Chat rooms.
  • Cleaner interface.
  • Better code support.
  • Easier editing/deleting of messages.
HipChat overall is a great chat client. In my opinion, one of the best options available unless you're needing to post frequent code snippets or shell instructions since the formatting options can be a bit difficult to figure out. It's great for being able to have a discussion and pull up the history later in case documentation was missed.
Dody Helgestad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In our Expensify team, we use HipChat to communicate with all the employees. Since we work online, it's a great place to discuss questions concerning the receipts that we enter. It leads to happy customers, because if there's a problem, we "nip it in the bud" before it goes back to the customer by communicating on HipChat. It's also great to be able to get to know your co-workers, since you really never see them. I love the fact that I can communicate with all, or just one, for those personal things you don't want everyone to see. The emoticons help you get to know the personality of your co-workers as well.
  • The fact that if you're not online, you will receive an email from HipChat when someone talks to you. So, when a question about things is answered, you don't have to be online to get it.
  • HipChat lets you talk to everyone or anyone. It's great to be able to talk to the whole crew at the same time! We have some pretty fun conversations. The fact that you can talk to all, a few, or just one-on-one is a must for any company to thrive.
  • I love the emoticons, and the fact that you can make your own. You can really get to know a person this way. I made my own signature good-bye, so everyone knows when I'm signing off. It's great to be able to communicate that way!
  • I would love to see a place where you can click it and go to an exact date. I've been using this for two years, and some information that I remember takes a long time to scroll back to.
  • I don't use the HipBots that much, I think those could be improved upon or even eliminated.
  • It would be nice to have a place where you could see the members you're associated with in one place. They could list their interests, activities, even pictures. Like social media, only just for your team.
I think HipChat helps keep our company morals up. When there's a employee feeling down, the rest are there to pick them up. Also, it's great to be praised in front of you co-workers. The fact that we can all be together even though we work online is great. Feels like you're part of a team. HipChat has been our savior since I started, not just for production issues, but for personal issues as well. I would recommend it to any colleague!
Niranjan Rao | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
HipChat was being used only in our department and not the whole organization. HipChat is used to keep the whole department's communication together, for the purpose of calling meetings or querying about the work task. Managing issues from JIRA and keeping track of when commits have happened in Bitbucket was easier with HipChat.
  • Basic chatting functionality
  • File Sharing
  • Deep integration with JIRA and Bitbucket
  • Keeps History
  • Also available on mobile
  • Slow to load
  • Sharing files takes time
  • Video calling only available in paid version
HipChat is well suited in organizations where supported integration applications are used, like JIRA, BitBucket or Asana.
For voice or video call HipChat falls back and even for screen sharing. These features are available on other chat applications for free.
HipChat should consider this features more seriously for free version as organizations are skeptical about using multiple chat applications.
Scott Baxter | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
HipChat has long been a very solid standard for prompt business communication. It's full of features, both used to improve workflow with various integrations, and also to provide humor and provide a more human emotion to the standard text communication of chat. On the surface it's really great, and fairly reliable (there are bugs like any software), however the lack of proper message syncing on the back end commonly leaves me looking for a better tool. Push notifications for direct user conversation (@username) is great, but opening up their mobile app and having no room or user badges is a huge disappointment. Especially considering so many other chat providers (free and paid) have done this from their inception. I started using HipChat in 2011, and it's surprising that in 2016, this still isn't a feature. If I don't have a computer left online and logged into HipChat constantly, I miss a lot of important conversations and have no great way of knowing they occurred unless I go looking through our (>100?) rooms. Such a great tool with lots of capability, yet this single feature which seems so common place is severely limiting it's potential.
  • Emoticons! Plenty to choose from, and the ability to make your own is really great.
  • @all, @here, @username - this notification system is very useful and well thought out.
  • s/change/change words inline is great for quick typers!
  • It may seem small, but the alert tone they have decided to use is really great. It's bright enough to hear well, but not a very high register, so it's not annoying.
  • The interface is well thought out, and easy to navigate.
  • Keyboard shortcuts to jump between rooms (up/down a single room, or cmd-1/cmd-2, etc for each item on your sidebar, users and cmd-t to jump to a specific user or room.
  • Topics are quick/easy to update... we use/change these a lot!
  • Notifications, alerts and push notifications are great, but upon logging into a client, no room or user badges for the number of missed messages? How is this such a difficult task?
  • Page Search! It's nice to be able to go back and see history for several days, etc... but I often want to just reference something from earlier in the day that's still cached above... I'd hugely benefit from a "Find on page" instead of being taken away from the room I'm in to view a much larger amount of history.
  • I will occasionally be set to "Away" and not notice it for many hours to many days... I'm not sure why this happens... but it somehow gets stuck in a status that I didn't manually set, and only can tell if someone mentions it, or if I happen to notice the small orange icon in the top right of the mac app. It should be better at alerting if you're actively chatting or viewing the app (on any platform) and set as Away or Do not disturb.
HipChat is great for lots of business related communications. If it handled message sync better, I'd say it would be THE go to app for work related chat conversations. It's great for emergency type war room chat, as well as casual conversations between a group of users with a specific task.
Daniel Berlin | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Hipchat is used by our department. Company-wide we have other chat solutions.
  • The best thing about HipChat is that when I send feedback, someone seems to be reading it. The three biggest complaints I had when I started using it a few months ago have been patched out of existence. The software seems very immature to me, but it's making big strides.
  • The conversation pane is well organized, such that I can easily see who wrote which messages and when
  • Popup notifications have good customization controls.
  • The interface is designed such that it is work to do anything other than talk to the person I am already talking to. It seems like my use case is not considered (number of contacts/rooms, number of people in my org not already in my list, etc)
  • I cannot organize my list of contacts other than adhoc (no alphabet? no groups?). Finding a new contact involves moving my hand to the mouse, scrolling to the top of the left-hand pane, clicking on a header that doesn't seem to indicate anything but is the key to revealing the search bar I want... It's clunky and unintuitive.
  • The embedded youtube feature fails more often than it works and I'd really just like to turn it off. I used to click links and open them in browsers, where I expect websites to open, but now even if I remember to right-click instead of clicking, I still have to do more clicks to open a link than I used to.
  • I am disappointed by the half-functional nature of this feature, but more disappointed when I think software is losing its direction. Is this a chat program or a series of weak solutions to a bunch of problems I don't have?
  • Notifications other than the popup don't contain much information. For example, I am in a chat room and someone sends an @here message. I have a blue number 23 which shows that 23 messages have been sent since I last looked, and at least one of them had my name or @here tagged. Now, I want to make sure I didn't miss something someone sent to me in particular. Only way to find out which message triggered which alerts is to scroll a bunch and look. If you are logged in to one chat room, hanging out with 5 people casually, it's probably not an issue, but when I come back from a meeting and there are 7 rooms with large blue numbers in them... I have to do a lot of silly work to find out if I missed anything important.
While Hipchat will very likely one day become the chat software I need, there are many that have been out there for years that already are. I am constantly frustrated at having to use Hipchat.
July 19, 2016

HipChat is solid.

Brandon Cluff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Hipchat allows developers, designers and support technicians to stay in touch easily in a large building without needing to call and bother the other person.
  • HipChat is completely free to use with as many team members as you need and with as many integrations as you need. Hooray! At the free tier of service, you get group messaging, instant messaging, and file sharing capabilities. Your search history is capped at 25,000 message, and the storage ceiling is 5GB. The free plan is an excellent deal.
  • There is a HipChat Plus option for $2 per user per month that adds three notable features: video conferencing, screensharing, and unlimited storage and messages. HipChat Plus is an excellent value, and you can try it for free for 30 days.
  • HipChat most closely resembles Slack, so it's worth comparing their prices. With Slack's free tier of service, you also get unlimited members and plenty of core features, but your account search history is limited to 10,000 messages, rather than 25,000. Storage gets capped at 5GB, so that matches HipChat. With Slack's free account, however, you can only integrate with five services, compared with HipChat's unlimited integrations. The conclusion: HipChat has fewer limitations and offers more at the free level.
  • It's not completely open source?
  • I'm very happy with HipChat.
If you're using other Atlassian applications, HipChat is a no brainer.
November 02, 2016

HipChat

Anish Venugopal  PSM I | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
HipChat allows overall collaboration across teams which are collocated.
  • Communicating with offshore teams
  • Instantaneous responses
  • Send files with ease
  • Allow call facility
  • Manage notifications better
Well suited for teams split across various locations
Manuel Darío Escobar Ramírez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My company has several locations around the world, and Hipchat has proved to be a really useful tool for our cross site communication. Security is our main concern, and encrypted conversations help us to be confident that our communications will be secure. Video chat, file transfer and the ability to search through our conversation history has given us really useful tools. Integrations with several other applications has it made easy for us to monitor and follow up on several internal process. [Had we done it] in another way, it may have caused outages due lack of timing visibility.
  • Encrypted communication
  • Highlighted code and quotations
  • Integrations with other systems like Zendesk, Nagios, PagerDuty, Datadog
  • gif, movies and other cool stuff integrated on conversations
  • Group Video chat
  • Recent login issues have been really annoying
  • Mobile App sometimes shows it as being connected but it isn't updating
Video chat is not an strong point for hipchat, I think that [they should] focus on their strong points and let other applications handle that part of the work. It is the perfect tool to keep an eye on the entire operation, since you can integrate development tools, production monitoring, and alerting and reporting.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use it to communicate privately with individuals and in groups across the company. We also use the integrations to receive updates about the status of deployment, and other development-related processes that we are waiting on.
  • Easy one-on-one chat
  • Video/voice call works fine
  • Organized group chats
  • Sometimes freezes up, have to completely close the program
  • Could use more shortcuts and slash commands
It is pretty well suited for software development organizations. For organizations that just need chat, it might be a little overkill.
July 01, 2016

HipChat.

Ryan Newell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Technically, it is available to our entire organization however it is mostly used by our Engineering, Customer Success and Product Management teams. It's great to be on a central platform instead of using random freeware such as Yahoo, Skype, MSN, AOL, etc.
  • I really like being able to invite clients into temporary, publicly accessible rooms. This enables me to interface customers with engineers or others who aren't normally customer facing.
  • I really like being able to copy/paste images directly into the chat and view using the previewer.
  • I really like the email notifications I receive when I step away from my desktop. I never have to worry about missing a message!
  • The product seems unstable at times. I often lose connectivity.
  • I'd like to be able to arrange my contacts/rooms better. They don't appear to be in alphabetical order or mutable without closing them down and reopening in the order I need.
HipChat is well suited for large organizations looking to keep tight control of chat messages, reduce email congestion, and especially if already using confluence and JIRA.
Sondra Menthers | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses HipChat on a daily basis. It's a great tool to quickly share ideas, such as new games coming out, with each other. Our admins also inform us of company events such as free ice cream in the break room, in a timely manner so the ice cream does not melt. These usages are very effective. I did not give HipChat a 10 however, because there is a bug that happens any time we install an update, it seems to break something. You also cannot stay logged in for too long or it stops working entirely. This is annoying and inefficient.
  • Group notifications of company wide events such as meetings.
  • Sharing of ideas and proposals and marketing wins.
  • Collaborating on documents when team members are off site.
  • Installing updates sometimes causes new bugs or entire crashes.
  • Staying logged into HipChat for more than a few days causes it to lock up forcing a restart and re-login.
  • If you are locked out of HipChat and forced to re-log in, there is no notification.
It is well suited for collaboration between project team members. Great for company wide notifications such as meetings and birthday parties. Great for sharing marketing information.