HipChat Reviews

567 Ratings
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Score 7.3 out of 100

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Reviews (1-25 of 132)

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February 09, 2019
Bob Cadieux | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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HipChat is used by our Agile Transformation Office (ATO). We create Kanban and Scrum team rooms. Each team collaborates in dynamic discussions on daily work. We also have support and private scrum master channels.
  • Create team rooms for Kanban and Scrum teams.
  • Great tool for immediate collaboration.
  • Allow public access to team room or restrict members.
  • Add attachments to discussions.
  • Create a new private room on the fly.
  • New messages alert room members in e-mail.
  • Start a new room within minutes.
  • Integrates with JIRA and Confluence Wiki sites.
  • Search box allows filtering through all discussions.
  • Integrate with Skype for Business. We do nor have GotoMeeting
  • Allow working in multiple rooms at same time.
HipChat is well suited for Scrum teams in Sprints. Excellent tool for handling story defects or asking business stakeholders questions. By integrating with JIRA, we can address a story issue immediately. HipChat does not provide a meeting function.
Read Bob Cadieux's full review
January 17, 2018
Bhargav Nanekalva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
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In my company, HipChat is used for real-time cross-team communication chat application, mainly to avoid long mail trails that get lost with time and hard to keep track. Also, it's quicker to chat with anyone in the company from a list than to email to one or a group of people and wait for the reply.

HipChat is being used by all departments in the company. One of the main problems HipChat has solved is that it replaced slow internal email with faster cross-team communication either 1-on-1 or a group of people.
  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
  • UI and UX has a huge room for improvement
  • Dull and uninspiring colors
  • Temporary rooms are not possible
  • It's very expensive based on the team size, goes up exponentially
HipChat is best for startups with less than 10 employees, since it's free, where collaboration and constant communication are very important. Since it runs on most of the devices, it reduces the friction of staying connected with the team(s). HipChat can be hosted internally, very few companies provide self-hosted chat applications and most of them are cloud-based. If privacy is your concern, HipChat works very well.

Cost goes up with team size in an exponential manner, this is where HipChat doesn't seem very useful for what it was intended for (not sure if this has changed). It's not so fun application when compared with Slack.
Read Bhargav Nanekalva's full review
January 16, 2018
Eric Broz | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including remote users. Our Agile teams all have their own rooms. The cross-platform product is used by both our Mac and Windows users at higher rates than any previous chat client we had and it's stable and constantly online.
  • Cross-Platform support for both Windows & Mac users as well as a web-based client.
  • Small installation footprint with outstanding functionality.
  • Free version exists so you can try the product without having to purchase upfront.
  • The program sometimes locks up and has to be killed via Task Manager on the Windows side.
  • The updates are frequent, but that's part of their process.
  • Integration with Active Directory would be nice.
We were using a mix of Skype (which was not ideal because it's open to the public) and a Cisco product that was difficult to license and manage. Management needed something that would work on both Mac & Windows and we initially looked to Lync but didn't want to spend the money for it; we migrated to Office365 for Skype for Business and while it's installed on every employee's computer, it wasn't used, and our Mac users didn't like the Skype for Business interface and weren't using it. HipChat was the platform we decided on because it gets used.
Read Eric Broz's full review
January 18, 2018
Himanshu Singh | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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HipChat is a good tool for internal online chat. My organization tried it for some time but due to error prone technical features, we discontinued. This application has some good features with some good functionalities which gives the advantage of being developer friendly but the status changes and technical issues lower down its rating. As compared to some other products we have better options available elsewhere.
  • The main advantage is having an Open API which is useful for developers
  • There are many services on this app which are free
  • It offers a good overall tool for online communication between the teams
  • The technical issues are more on this application
  • The status changes are quite buggy
  • There are lot of complications for the admin accounts
HipChat is well suited when your organization is developer friendly. The Open API it provides is more than useful for a Developer Community. But, if you can't figure out the bugs yourself, then this tool might cause hindrances. The technical issues are not rare. Over-reliance on online communication rather than verbal communication will give you a headache with this tool.
Read Himanshu Singh's full review
January 17, 2018
Hugo Romani Cortes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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HipChat has been selected as a product from Atlassian's suite. Because we already used Bitbucket and because we were looking for a persistent chat room, HipChat was chosen. This product was not only used by our devops teams in order to discuss and receive notifications but also by software craftsmanship in order to debate technologies and help each other.
  • Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
  • Multi tenant rooms. We can create as many discussion rooms as we want.
  • Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
  • Research should be enhanced
  • Possibility to integrate a chat bot
HipChat is very suitable in a devops team:
- allows persistent communication between team members
- can receive notifications from Jenkins or Prometheus
- allows multi tenant rooms

Nevertheless, HipChat can be a new way of working for some people that require training. The learning curve of HipChat is very simple, but for a company which is not familiar with these new tools (chat rooms), it might be a bit disturbing.
Read Hugo Romani Cortes's full review
October 26, 2017
Rene Enriquez | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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HipChat is being used across the whole organization. I'm a software developer and I use to chat and collaborate with other developers across the whole organization. We have three groups of people talking about specific topics and sharing code snippets.
  • The /code is useful to share code.
  • HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
  • The Video Call, all in one tool is really nice.
  • Write code in a line with other words, for example.
  • I am using this class /code SomeClassName, and it's not working.
It's fine for everything I think.
Read Rene Enriquez's full review
September 17, 2016
Rae Allen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Hipchat is not organisation wide but is heavily used in both the editorial content areas and the strategy implementation areas of our division. It is also heavily used by a number of development teams working on our products. In particular our editorial content and strategy teams are scattered across Australia with users in regional areas such as Broome WA, Bendigo NSW and Lismore VIC. When staff are located thousands of kilometres apart a real time targeted chat system is important.
  • standups: I have installed the standup hipbot and as we have staff in a handful of locations across 3 timezones we can run virtual standups by having members of the team log a "Yesterday I did ... "/"Today I'm doing ..." The bot allows me to pull these reports out of the noise very simply.
  • availability: When you have a dispersed team working on a project the ability to see they are available and get immediate answers to questions is important.
  • contact with other teams: While other teams work on our products its useful to be able to watch what they are doing by lurking in their HipChat room. I always say Good Morning and them knowing I'm there means they can ask for clarification on requests quite simply even though they may be working 1000 or 2000kms away.
  • I would love to see a bot wizard developed - for example I'd like to find the time to build an "on this day" bot which replied to the first person to chat each day, but I lack the time to study the system.
We manage it as an internal chat system so I haven't looked at wider use.
Read Rae Allen's full review
July 22, 2016
Charlie Chauvin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We have a team of about 15-20 employees. HipChat has been super helpful to keep everyone instantly connected. We also have a work from home option on Friday. HipChat is extremely important from everything to quick questions to aiding as an additional conversation stream while on conference calls. It's a must to keep us connected in real time. I also love that fact that on a Mac you can drop in your screen grabs from your clip board. It saves tons of time when trying to get a point across.
  • HipChat allows you to quickly see who is online on your team.
  • Sharing screen grabs, links and files is a breeze. Saves a ton of time.
  • Fun icons are a nice way to add humor to your daily conversations.
  • You can't mention people in rooms/groups that they are not in. If they leave the room/group, they will not see the notification.
  • Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
  • There is not an option to share screens if a problem arises that is bigger than text communication.
Hip chat is great for immediate communication. It throughly met our needs for a long time and allowed us to stay really closely connected. The only reason we've been looking for a better solution is because we work with custom web development where we have several teams that evolve and change regularly. We need the flexibility to add a person to a conversation as needed. Additionally, we've seen other services that offer screen sharing. This has become extremely important as we are moving towards being a virtual office and need to be able to have virtual assistance when someone is not physically able to walk over to your desk.
Read Charlie Chauvin's full review
November 09, 2016
Vladimir Salnikov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use HipChat across the whole organization to communicate with a distributed team, with members located in many corners of world - Russia, Brazil, US, Japan, India... Sometimes when problems with other messengers occurs, we also use HipChat to make video calls. Here we are missing group videocalls. So we use Skype for it, and this is the only reason to use Skype. The rest of HipChat works very well. Earlier versions of HipChat had troubles with Windows 7 x64, but nowadays it is very stable and works perfectly.
  • Storing messages history
  • Sending and storing docs
  • Stability and scalability
  • Group video calls
It is less appropriate for group video calls, which is a must for an our company. The rest is working well, even on different platforms.
I've used Hip Chat on Windows 7, Windows 10, Linux Ubuntu, Mac OS X and Android tablet - and everywhere it works perfectly! Congrats, developers team, you are great!
Read Vladimir Salnikov's full review
November 07, 2016
Oscar Faixat | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using hipchat throughout all of our organization, we have it synchronized with bitbucket, jira and confluence. All in all it is a very complete environment to work with. It mainly lets us keep track of everything that is going and allows us to quickly reference issues (or other things).
  • Integrations with other Atlassian products as it creates a perfect work environment.
  • HipChat is stable and very reliable. We have not had connection issues to the service.
  • The video call is very useful as we don't have to switch to another application to do calls.
  • Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
  • Better notification system while the user is offline.
HipChat is well suited for having separate conversations for teams, departments or projects.
Read Oscar Faixat's full review
November 01, 2016
Francis Lewis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
HipChat was used for online conversation throughout the entire company. In a lot of cases, it is much better, and of course much faster, to use than email for getting replies, making decisions, and collaborating.
  • Screen sharing was nice for when you need to quickly show somebody something.
  • History search.
  • Chat rooms.
  • Cleaner interface.
  • Better code support.
  • Easier editing/deleting of messages.
HipChat overall is a great chat client. In my opinion, one of the best options available unless you're needing to post frequent code snippets or shell instructions since the formatting options can be a bit difficult to figure out. It's great for being able to have a discussion and pull up the history later in case documentation was missed.
Read Francis Lewis's full review
July 01, 2016
Dody Helgestad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In our Expensify team, we use HipChat to communicate with all the employees. Since we work online, it's a great place to discuss questions concerning the receipts that we enter. It leads to happy customers, because if there's a problem, we "nip it in the bud" before it goes back to the customer by communicating on HipChat. It's also great to be able to get to know your co-workers, since you really never see them. I love the fact that I can communicate with all, or just one, for those personal things you don't want everyone to see. The emoticons help you get to know the personality of your co-workers as well.
  • The fact that if you're not online, you will receive an email from HipChat when someone talks to you. So, when a question about things is answered, you don't have to be online to get it.
  • HipChat lets you talk to everyone or anyone. It's great to be able to talk to the whole crew at the same time! We have some pretty fun conversations. The fact that you can talk to all, a few, or just one-on-one is a must for any company to thrive.
  • I love the emoticons, and the fact that you can make your own. You can really get to know a person this way. I made my own signature good-bye, so everyone knows when I'm signing off. It's great to be able to communicate that way!
  • I would love to see a place where you can click it and go to an exact date. I've been using this for two years, and some information that I remember takes a long time to scroll back to.
  • I don't use the HipBots that much, I think those could be improved upon or even eliminated.
  • It would be nice to have a place where you could see the members you're associated with in one place. They could list their interests, activities, even pictures. Like social media, only just for your team.
I think HipChat helps keep our company morals up. When there's a employee feeling down, the rest are there to pick them up. Also, it's great to be praised in front of you co-workers. The fact that we can all be together even though we work online is great. Feels like you're part of a team. HipChat has been our savior since I started, not just for production issues, but for personal issues as well. I would recommend it to any colleague!
Read Dody Helgestad's full review
June 30, 2016
Niranjan Rao | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
HipChat was being used only in our department and not the whole organization. HipChat is used to keep the whole department's communication together, for the purpose of calling meetings or querying about the work task. Managing issues from JIRA and keeping track of when commits have happened in Bitbucket was easier with HipChat.
  • Basic chatting functionality
  • File Sharing
  • Deep integration with JIRA and Bitbucket
  • Keeps History
  • Also available on mobile
  • Slow to load
  • Sharing files takes time
  • Video calling only available in paid version
HipChat is well suited in organizations where supported integration applications are used, like JIRA, BitBucket or Asana.
For voice or video call HipChat falls back and even for screen sharing. These features are available on other chat applications for free.
HipChat should consider this features more seriously for free version as organizations are skeptical about using multiple chat applications.
Read Niranjan Rao's full review
June 30, 2016
Scott Baxter | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
HipChat has long been a very solid standard for prompt business communication. It's full of features, both used to improve workflow with various integrations, and also to provide humor and provide a more human emotion to the standard text communication of chat. On the surface it's really great, and fairly reliable (there are bugs like any software), however the lack of proper message syncing on the back end commonly leaves me looking for a better tool. Push notifications for direct user conversation (@username) is great, but opening up their mobile app and having no room or user badges is a huge disappointment. Especially considering so many other chat providers (free and paid) have done this from their inception. I started using HipChat in 2011, and it's surprising that in 2016, this still isn't a feature. If I don't have a computer left online and logged into HipChat constantly, I miss a lot of important conversations and have no great way of knowing they occurred unless I go looking through our (>100?) rooms. Such a great tool with lots of capability, yet this single feature which seems so common place is severely limiting it's potential.
  • Emoticons! Plenty to choose from, and the ability to make your own is really great.
  • @all, @here, @username - this notification system is very useful and well thought out.
  • s/change/change words inline is great for quick typers!
  • It may seem small, but the alert tone they have decided to use is really great. It's bright enough to hear well, but not a very high register, so it's not annoying.
  • The interface is well thought out, and easy to navigate.
  • Keyboard shortcuts to jump between rooms (up/down a single room, or cmd-1/cmd-2, etc for each item on your sidebar, users and cmd-t to jump to a specific user or room.
  • Topics are quick/easy to update... we use/change these a lot!
  • Notifications, alerts and push notifications are great, but upon logging into a client, no room or user badges for the number of missed messages? How is this such a difficult task?
  • Page Search! It's nice to be able to go back and see history for several days, etc... but I often want to just reference something from earlier in the day that's still cached above... I'd hugely benefit from a "Find on page" instead of being taken away from the room I'm in to view a much larger amount of history.
  • I will occasionally be set to "Away" and not notice it for many hours to many days... I'm not sure why this happens... but it somehow gets stuck in a status that I didn't manually set, and only can tell if someone mentions it, or if I happen to notice the small orange icon in the top right of the mac app. It should be better at alerting if you're actively chatting or viewing the app (on any platform) and set as Away or Do not disturb.
HipChat is great for lots of business related communications. If it handled message sync better, I'd say it would be THE go to app for work related chat conversations. It's great for emergency type war room chat, as well as casual conversations between a group of users with a specific task.
Read Scott Baxter's full review
June 30, 2016
Daniel Berlin | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Hipchat is used by our department. Company-wide we have other chat solutions.
  • The best thing about HipChat is that when I send feedback, someone seems to be reading it. The three biggest complaints I had when I started using it a few months ago have been patched out of existence. The software seems very immature to me, but it's making big strides.
  • The conversation pane is well organized, such that I can easily see who wrote which messages and when
  • Popup notifications have good customization controls.
  • The interface is designed such that it is work to do anything other than talk to the person I am already talking to. It seems like my use case is not considered (number of contacts/rooms, number of people in my org not already in my list, etc)
  • I cannot organize my list of contacts other than adhoc (no alphabet? no groups?). Finding a new contact involves moving my hand to the mouse, scrolling to the top of the left-hand pane, clicking on a header that doesn't seem to indicate anything but is the key to revealing the search bar I want... It's clunky and unintuitive.
  • The embedded youtube feature fails more often than it works and I'd really just like to turn it off. I used to click links and open them in browsers, where I expect websites to open, but now even if I remember to right-click instead of clicking, I still have to do more clicks to open a link than I used to.
  • I am disappointed by the half-functional nature of this feature, but more disappointed when I think software is losing its direction. Is this a chat program or a series of weak solutions to a bunch of problems I don't have?
  • Notifications other than the popup don't contain much information. For example, I am in a chat room and someone sends an @here message. I have a blue number 23 which shows that 23 messages have been sent since I last looked, and at least one of them had my name or @here tagged. Now, I want to make sure I didn't miss something someone sent to me in particular. Only way to find out which message triggered which alerts is to scroll a bunch and look. If you are logged in to one chat room, hanging out with 5 people casually, it's probably not an issue, but when I come back from a meeting and there are 7 rooms with large blue numbers in them... I have to do a lot of silly work to find out if I missed anything important.
While Hipchat will very likely one day become the chat software I need, there are many that have been out there for years that already are. I am constantly frustrated at having to use Hipchat.
Read Daniel Berlin's full review
July 19, 2016
Brandon Cluff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Hipchat allows developers, designers and support technicians to stay in touch easily in a large building without needing to call and bother the other person.
  • HipChat is completely free to use with as many team members as you need and with as many integrations as you need. Hooray! At the free tier of service, you get group messaging, instant messaging, and file sharing capabilities. Your search history is capped at 25,000 message, and the storage ceiling is 5GB. The free plan is an excellent deal.
  • There is a HipChat Plus option for $2 per user per month that adds three notable features: video conferencing, screensharing, and unlimited storage and messages. HipChat Plus is an excellent value, and you can try it for free for 30 days.
  • HipChat most closely resembles Slack, so it's worth comparing their prices. With Slack's free tier of service, you also get unlimited members and plenty of core features, but your account search history is limited to 10,000 messages, rather than 25,000. Storage gets capped at 5GB, so that matches HipChat. With Slack's free account, however, you can only integrate with five services, compared with HipChat's unlimited integrations. The conclusion: HipChat has fewer limitations and offers more at the free level.
  • It's not completely open source?
  • I'm very happy with HipChat.
If you're using other Atlassian applications, HipChat is a no brainer.
Read Brandon Cluff's full review
November 02, 2016
Anish Venugopal  PSM I | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
HipChat allows overall collaboration across teams which are collocated.
  • Communicating with offshore teams
  • Instantaneous responses
  • Send files with ease
  • Allow call facility
  • Manage notifications better
Well suited for teams split across various locations
Read Anish Venugopal PSM I's full review
July 05, 2016
Manuel Darío Escobar Ramírez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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My company has several locations around the world, and Hipchat has proved to be a really useful tool for our cross site communication. Security is our main concern, and encrypted conversations help us to be confident that our communications will be secure. Video chat, file transfer and the ability to search through our conversation history has given us really useful tools. Integrations with several other applications has it made easy for us to monitor and follow up on several internal process. [Had we done it] in another way, it may have caused outages due lack of timing visibility.
  • Encrypted communication
  • Highlighted code and quotations
  • Integrations with other systems like Zendesk, Nagios, PagerDuty, Datadog
  • gif, movies and other cool stuff integrated on conversations
  • Group Video chat
  • Recent login issues have been really annoying
  • Mobile App sometimes shows it as being connected but it isn't updating
Video chat is not an strong point for hipchat, I think that [they should] focus on their strong points and let other applications handle that part of the work. It is the perfect tool to keep an eye on the entire operation, since you can integrate development tools, production monitoring, and alerting and reporting.
Read Manuel Darío Escobar Ramírez's full review
July 05, 2016
Spencer Bywater | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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We use it to communicate privately with individuals and in groups across the company. We also use the integrations to receive updates about the status of deployment, and other development-related processes that we are waiting on.
  • Easy one-on-one chat
  • Video/voice call works fine
  • Organized group chats
  • Sometimes freezes up, have to completely close the program
  • Could use more shortcuts and slash commands
It is pretty well suited for software development organizations. For organizations that just need chat, it might be a little overkill.
Read Spencer Bywater's full review
July 01, 2016
Ryan Newell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Technically, it is available to our entire organization however it is mostly used by our Engineering, Customer Success and Product Management teams. It's great to be on a central platform instead of using random freeware such as Yahoo, Skype, MSN, AOL, etc.
  • I really like being able to invite clients into temporary, publicly accessible rooms. This enables me to interface customers with engineers or others who aren't normally customer facing.
  • I really like being able to copy/paste images directly into the chat and view using the previewer.
  • I really like the email notifications I receive when I step away from my desktop. I never have to worry about missing a message!
  • The product seems unstable at times. I often lose connectivity.
  • I'd like to be able to arrange my contacts/rooms better. They don't appear to be in alphabetical order or mutable without closing them down and reopening in the order I need.
HipChat is well suited for large organizations looking to keep tight control of chat messages, reduce email congestion, and especially if already using confluence and JIRA.
Read Ryan Newell's full review
July 01, 2016
Sondra Menthers | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses HipChat on a daily basis. It's a great tool to quickly share ideas, such as new games coming out, with each other. Our admins also inform us of company events such as free ice cream in the break room, in a timely manner so the ice cream does not melt. These usages are very effective. I did not give HipChat a 10 however, because there is a bug that happens any time we install an update, it seems to break something. You also cannot stay logged in for too long or it stops working entirely. This is annoying and inefficient.
  • Group notifications of company wide events such as meetings.
  • Sharing of ideas and proposals and marketing wins.
  • Collaborating on documents when team members are off site.
  • Installing updates sometimes causes new bugs or entire crashes.
  • Staying logged into HipChat for more than a few days causes it to lock up forcing a restart and re-login.
  • If you are locked out of HipChat and forced to re-log in, there is no notification.
It is well suited for collaboration between project team members. Great for company wide notifications such as meetings and birthday parties. Great for sharing marketing information.
Read Sondra Menthers's full review
July 01, 2016
Mark Bradley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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HipChat is a great persistent cooperative discussion environment for coordinating between team members, and intra-team discussions as well. We use it to share code snippets, discuss various solutions to engineering problems, coordinate meetings and brainstorm features to add, bugs and upgrades to make across all of our SaaS products.
  • Searchable discussions
  • Archivable
  • Persistent chat environment - drop-in/drop-out easily and pick up where you left off
  • I can't think of improvements
Collaborative groups across the entire company; Remote, disparate teams that need to keep in touch or collaborate in different time zones.
Read Mark Bradley's full review
July 01, 2016
Sara Sayre | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use hipchat in our IT department to assist us with communication in developing our software. We use different rooms for each of our teams. The history is extremely helpful to go back to later for information. We also integrate with a calendar to show when team members will be out. We've also used the bots for polls and our daily stand up reports. It's helpful.
  • I like the stand up bot - it's helpful to de-clutter the body of our group chat.
  • I have no recommendations, I really like hipchat.
The blog of issues/conversations with HipChat support team is very helpful.
Read Sara Sayre's full review
July 01, 2016
Drew Munn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We used HipChat within our department initially before rolling it out to the company. Within our company we use it to track and comment on JIRA tickets as they progress, manage our standup tracking, and informally poll on new features or what to have for lunch. The wider business use it to keep project discussions all in once place and out of emails.
  • JIRA integration and standup management is excellent. The entire dev team can see what everyone's working on even if they're offsite, and can offer suggestions or comments in an open forum.
  • The number of integrations is always growing and there's something to solve most issues. Installing and setting up integrations in rooms is really simple.
  • I administer the entire group easily without hassle, and keep parts of the system locked down as necessary.
  • The web app isn't the smoothest experience, but once you get a desktop/mobile app installed that negates the issue. The OS X app is the nicest by far... All the desktop apps and the website have a dark mode which fits in well with our dev tools.
  • Some of the power features aren't too well documented (they're power features after all). I was using HipChat for almost a year before stumbling on the search/replace feature, for instance.
  • The search journey is a little disjointed you can't do a global search of your entire history (that I've found, anyway) across all conversations, which can be quite useful if you can't remember who exactly said what.
HipChat fits dev environments really well, but we've seen significant take up with non-developer project leads who we encourage to use it to keep in touch with progress.
Read Drew Munn's full review
June 30, 2016
Kevan Dunsmore | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Hipchat across the organization. In Engineering, we use it to publish build results and track deployment logs. Scrum teams use it to communicate generally and also to publish standup status. We use Hipchat to coordinate work during incident response; we often use the history to quickly come up to speed during handoff to other teams.
  • History search.
  • Notifications.
  • Code highlighting and formatting.
  • Frequent downtime is very frustrating to the team - stability has gotten worse over the past 6 months.
  • Partial functionality - authentication often doesn't work.
  • Mobile app is terrible - notifications come in but then do not show the person who sent the message in the app when you open it. You have to remember who sent you a message then go and look them up in your people/rooms list. Not worth the trouble - better just to wait and use the desktop app.
It's appropriate when you need a log of what's going on. Very useful then. It's not at all appropriate for transmitting confidential documents. Those seem to just be uploaded into an S3 bucket, where anyone with the link can access the document.
Read Kevan Dunsmore's full review

Feature Scorecard Summary

Mobile Access (96)
Search (101)
Chat (131)
Notifications (129)
Discussions (109)
Surveys (35)
Internal knowledgebase (41)
Integrates with GoToMeeting (23)
Video files (83)
Audio files (71)
Access control (58)
Advanced security features (48)
Integrates with Google Drive (27)
Device sync (55)

What is HipChat?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.
Categories:  Collaboration

HipChat Features

Project Management Features

Has featureMobile Access
Has featureFile tracking
Has featureSearch
Has featureIntegrates with other Project Management Tools

Communication Features

Has featureChat
Has featureStatus updates and activity feed
Has featureNotifications
Has featureDiscussions
Has featureUser directory and online status
Has featureSharing and privacy
Has featureSurveys
Has featureInternal knowledgebase
Has featureIntegrates with GoToMeeting

File Sharing & Management Features

Has featureDocument files
Has featureImage files
Has featureVideo files
Has featureAudio files
Has featureAccess control
Has featureAdvanced security features
Has featureIntegrates with Google Drive
Has featureDevice sync
Has featureWeb interface
Additional Features
Has featureCustom emoticons

HipChat Screenshots

HipChat Integrations

Bitbucket, PagerDuty, Adobe Creative Cloud Image Editor, Facebook, JIRA, Google Calendar, Statuspage.io, Uber, and over 100 more!

HipChat Competitors

Slack, Microsoft Yammer, Cisco Jabber, Skype for Business (formerly Lync)

HipChat Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
HipChat Basic$0per user
HipChat Plus$2per user

For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

HipChat Support Options

 Free VersionPaid Version
Social Media

HipChat Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English