Basic app with basic features
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very …
HipChat (discontinued)
HipChat (discontinued)
HipChat (discontinued)
Starting at $0 per user
View PricingOverview
What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Read moreRecent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2018
Popular Features
View all 14 features- Notifications (131)7.777%
- Chat (133)7.777%
- Search (104)7.272%
- Discussions (111)6.565%
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of HipChat (discontinued), and make your voice heard!
Pricing
View all pricingHipChat Basic
$0
Cloud
per user
HipChat Plus
$2
Cloud
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
Hipchat is discontinued by Atlassian. Users are being migrated to Slack.
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Reviewers rate Surveys highest, with a score of 7.9.
The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(576)
Attribute Ratings
Reviews
(1-25 of 134)- Popular Filters
Companies can't remove reviews or game the system. Here's why
April 13, 2021
Basic app with basic features
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and integration support so we have integrated with every other internal applications within the company. It helped for effective communication. It helped engineers' productivity and everyone reachable via this online platform.
- Instant Messaging app within your team and across teams via private and public channels
- Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
- Video calls and audio calls.
- At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
- Video calls are not that great and it missed lot of functionalities provided in Zoom.
- It lacked apps within hipchat like how Slack does.
March 23, 2021
Easy to use with lot of room for improvement
HipChat is used as channel to communicate within our team, and also used to collaborate with other teams and individuals. It is used by our organization, as it was cheaper compared to other solutions at the time we started using it.
- Easy to create private rooms and add people
- Effortless searching history of conversations
- UI and UX can be improved
- Should allow mentions for people who are not in group
- Should have a feature to reply to a message in group chat
- Video feature should allow more than 20 people
March 16, 2021
Great tool for real-time communication
HipChat was used for my section of the organization. My team had its own group chat were we communicated. It solved the problem of working from home and relaying messages to my team members in real time. It helped eliminate individuals getting lots of emails. HipChat gave us clarity and transparency on what people were working on.
- Good user interface
- Transparency
- Easy to use
- Easy to manage
- Video calling
- More functionality
The company I formerly worked at used HipChat for all inter-office employee communications. In 2013 when I started at GLG, it was the primary form of communication used by employees. Although our desks all had ip phones we almost never used them unless interfacing with clients outside of the business. Instant messaging through HipChat made a huge difference in productivity since it meant you could respond even while inside a meeting. Meetings were nearly constant at GLG and this massively improved productivity and response times.
- Instant Messaging Colleagues
- File Transfer
- Searchable Message History
- Audio quality was inconsistent. Sometimes excellent but mostly awful.
- Video quality was universally poor and led us to using Zoom as our primary video communication tool.
- Although HipChat supported file transfer, larger files would sometimes stop transferring.
February 09, 2019
Sprinting with HipChat
HipChat is used by our Agile Transformation Office (ATO). We create Kanban and Scrum team rooms. Each team collaborates in dynamic discussions on daily work. We also have support and private scrum master channels.
- Create team rooms for Kanban and Scrum teams.
- Great tool for immediate collaboration.
- Allow public access to team room or restrict members.
- Add attachments to discussions.
- Create a new private room on the fly.
- New messages alert room members in e-mail.
- Start a new room within minutes.
- Integrates with JIRA and Confluence Wiki sites.
- Search box allows filtering through all discussions.
- Integrate with Skype for Business. We do nor have GotoMeeting
- Allow working in multiple rooms at same time.
December 18, 2018
HipChat - A good messaging service
HipChat is a product using the concept of connecting with other people, just like a messenger for office purposes. You can share files and videos but it gets messy when sending large files. Easy to use and easy to create groups and communicate. This type of software is better for fast messaging than sending emails; you will get notified when any message arrives.
- Connecting to office people in simpler way.
- Easily sending documents, videos, images, etc.
- Video call feature is also available which can be used.
- Sending large files is problematic, sometimes it fails.
- Emoji system is not so good.
January 24, 2018
Communicate with a real-time chat with your team members
We use HipChat to communicate with virtual teams, across the whole organization. It gives virtual teams a sense of belonging to the same team, and allows people to communicate in real time, addressing problems more interactively, and sometimes faster than a mail thread sent to all people from the same team could do.
- HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
- HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
- People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
- HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.
- The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
- Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
- It'd be nice to see in real time who is writing in the chat before the message is sent.
We adopted HipChat for our team as a better way to communicate when our organization was still using Jabber as the official communication tool. At the time, it was a much better solution for communication because it was more reliable and had better features than Jabber. We were also able to utilize many integrations with other services.
January 23, 2018
A poor alternative to Slack
I tried out HipChat as an alternative to Slack and was not satisfied. We intended to use it for internal communications with team members, file sharing, and project organization. I thought it would be a more efficient alternative to emails and Google Chat.
- Message members of organization
- Share files
- Integrate with project management software
- The platform is not user-friendly
- There is no way to set it to “away” so you have to log out each time
- If you log in via Google, you have to enter your entire login info each time
January 19, 2018
There's big room for improvement!
We use Hipchat across all company offices as it comes with JIRA and other Atlassian software. We have multiple groups depending on the department or product but only internally. Our employees communicate daily and use it in both formal and informal ways to manage projects/software development/office management. We also have JIRA integration in some groups.
- Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
- Easy to use and intuitive user interface.
- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
HipChat is a good tool for internal online chat. My organization tried it for some time but due to error prone technical features, we discontinued. This application has some good features with some good functionalities which gives the advantage of being developer friendly but the status changes and technical issues lower down its rating. As compared to some other products we have better options available elsewhere.
- The main advantage is having an Open API which is useful for developers
- There are many services on this app which are free
- It offers a good overall tool for online communication between the teams
- The technical issues are more on this application
- The status changes are quite buggy
- There are lot of complications for the admin accounts
January 17, 2018
HipChat for devops
HipChat has been selected as a product from Atlassian's suite. Because we already used Bitbucket and because we were looking for a persistent chat room, HipChat was chosen. This product was not only used by our devops teams in order to discuss and receive notifications but also by software craftsmanship in order to debate technologies and help each other.
- Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
- Multi tenant rooms. We can create as many discussion rooms as we want.
- Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
- Research should be enhanced
- Possibility to integrate a chat bot
January 17, 2018
HipChat
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or in a room setting. I particularly like it where it lets users share images and screenshots. Being in a relatively distantly placed group, this is the tool of choice.
- Image sharing
- Setting a private as well as group (room) environment
- Mobile app keeps you in touch in real time
- Sometimes it is not very evident if there is a new message
- The UI can be improved
- Able to reply to a particular comment in a room setting
January 17, 2018
Best tool for enterprise team communication
In my company, HipChat is used for real-time cross-team communication chat application, mainly to avoid long mail trails that get lost with time and hard to keep track. Also, it's quicker to chat with anyone in the company from a list than to email to one or a group of people and wait for the reply.
HipChat is being used by all departments in the company. One of the main problems HipChat has solved is that it replaced slow internal email with faster cross-team communication either 1-on-1 or a group of people.
HipChat is being used by all departments in the company. One of the main problems HipChat has solved is that it replaced slow internal email with faster cross-team communication either 1-on-1 or a group of people.
- HipChat is the first enterprise team chat application, hence it invented the idea of itself.
- Cross-platform support and hence runs on most of the computing devices
- Efficient search
- Completely free for smaller teams
- Webhooks +1
- Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
- Custom emojis
- Media and file sharing directly or in a group
- Video chat
- UI and UX has a huge room for improvement
- Dull and uninspiring colors
- Temporary rooms are not possible
- It's very expensive based on the team size, goes up exponentially
January 17, 2018
HipChat ain't all that hip.
We used HipChat for our internal communication platform. However, we recently switched to Slack. HipChat seemed a bit dated and frequently had issues such as outages, latency, and a number of other problems. For a platform that is basically AIM on steroids, we've come to expect that at a bare minimum uptime to be damn near perfect.
- Internal communication
- Allows for chat between teams
- Allows for troubleshooting to quickly be discussed
- Uptime
- Ability not to freeze or lag
- Lacked "bells and whistles" than comparable platforms offer
We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including remote users. Our Agile teams all have their own rooms. The cross-platform product is used by both our Mac and Windows users at higher rates than any previous chat client we had and it's stable and constantly online.
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
January 16, 2018
HipChat -- Silly Name, Great Tool
We use it to keep both our remote team and office teams connected. We love the ability to search, the bots, the gifs, and the ability to connect over time zones, over states, etc. We love that it is free -- allows us to collaborate. It is a good response to those who may be averse to using Slack.
- Collaboration
- GIFS and fun
- Search features
- Desktop or through browser
- Could use less bots.
- We dont need so many points or options to gain points.
October 26, 2017
HipChat nice messenger app - all in one
HipChat is being used across the whole organization. I'm a software developer and I use to chat and collaborate with other developers across the whole organization. We have three groups of people talking about specific topics and sharing code snippets.
- The /code is useful to share code.
- HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
- The Video Call, all in one tool is really nice.
- Write code in a line with other words, for example.
- I am using this class /code SomeClassName, and it's not working.
November 09, 2016
Hip Chat review by Vladimir Salnikov (Bee Robotics team)
We use HipChat across the whole organization to communicate with a distributed team, with members located in many corners of world - Russia, Brazil, US, Japan, India... Sometimes when problems with other messengers occurs, we also use HipChat to make video calls. Here we are missing group videocalls. So we use Skype for it, and this is the only reason to use Skype. The rest of HipChat works very well. Earlier versions of HipChat had troubles with Windows 7 x64, but nowadays it is very stable and works perfectly.
- Storing messages history
- Sending and storing docs
- Stability and scalability
- Group video calls
November 07, 2016
It does the job most of the time.
We use HipChat across our organization for one on one and group chat. We also use it for video calls when employees work remotely.
- The emoticons are fun and add levity to the printed word which can come across wrong.
- Groups are hugely useful for team communication.
- Search history is great for retrieving information from past conversations.
- HipChat app fails to load at least once a week. This is extremely annoying.
- Sometimes on start up it looks like no one is available.
- Constant updates interfere with our day to day work.
November 07, 2016
HipChat Review
We are currently using hipchat throughout all of our organization, we have it synchronized with bitbucket, jira and confluence. All in all it is a very complete environment to work with. It mainly lets us keep track of everything that is going and allows us to quickly reference issues (or other things).
- Integrations with other Atlassian products as it creates a perfect work environment.
- HipChat is stable and very reliable. We have not had connection issues to the service.
- The video call is very useful as we don't have to switch to another application to do calls.
- Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
- Better notification system while the user is offline.
November 02, 2016
HipChat
HipChat allows overall collaboration across teams which are collocated.
- Communicating with offshore teams
- Instantaneous responses
- Send files with ease
- Allow call facility
- Manage notifications better
November 02, 2016
HipChat - Effective Communication
HipChat is being used on a daily basis by every employee here at Dealer.com Since our company continues to grow HipChat allows us to stay in constant and instant communication with one another rather than via email.
- Instant Communication
- Easy to Use
- Ability to Share Images/Files/Urls etc
- Sometimes hipchat will show a user is offline but in fact they are not
- HipChat will sometimes not start up right away
- HipChat will shut down and take some time to reload
November 02, 2016
Cool
It's being used as a group chat across the whole organization between different departments. It address all technical business problems we experience.
- Quick
- Stays connected
- Fairly easy to navigate
- Constant updates on who is logged in and out
- If I check the box to stay logged in, it will still log me out
November 01, 2016
Great product for team collaboration and discussion
HipChat was used for online conversation throughout the entire company. In a lot of cases, it is much better, and of course much faster, to use than email for getting replies, making decisions, and collaborating.
- Screen sharing was nice for when you need to quickly show somebody something.
- History search.
- Chat rooms.
- Cleaner interface.
- Better code support.
- Easier editing/deleting of messages.