How 1 person can train 1700 employees in 19 different locations.
June 19, 2017

How 1 person can train 1700 employees in 19 different locations.

Robert Kinsella | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • HotSchedules Train, Powered by Schoox

Overall Satisfaction with Schoox

We are using HotSchedules Train across the entire company. We manage 19 locations and 10 different concepts. We use Train for our new hire training for all positions, both hourly and manager, in the restaurants as well as continuing education for those that want to learn more. Train allows us to deliver a consistent message to our employees as well as quickly updating that message as necessary.
  • Using the App for training as well as On the Job Training (OJT) checklists. Our trainees and trainers can work from a shared checklist on all the key training areas to make sure everything is covered.
  • Creating courses and curricula is very simple. The ability to pull websites into the training course has made managing the course data very simple for us.
  • The reporting page is very simple to navigate and looking up the progress of a trainee takes seconds.
  • Auto-assigning courses and curricula to new hires has made it very simple to begin training at the store level. No new procedures for the managers to learn to get a new employee started. Jobs pull right from the POS and the necessary courses are assigned based on the job.
  • Looking up an individual employee's progress on line is very simple and intuitive. But finding the right report for training is not and can take lots of time to find what you are looking for.
  • The mobile app needs to have more of the social features like the Leader Board and creating a new message.
  • We have 9 different concepts in our training academy, I would like to be able to restrict the courses and curricula to those that only apply to specific concepts. Similar to how the content can be assigned to different units.
We reviewed and in some cases tested many other options for employee training. Some worked well for salaried employees but would require too much time to manage hourly employees, some had good platforms but could not easily merge with our current systems. We began using HotSchedules a few years back and it was very well received by managers and employees alike. Rolling out Schoox was very smooth since it uses the same log in credentials as hotschedules. It does not require any employee management from the corporate office, it is all managed in the POS and HotSchedules which we use for scheduling. We have over 1700 employees training on schoox and there is just one person in the corporate office managing the entire system (me). Its that simple.
Multi-unit restaurants can benefit from HotSchedules Train because it allows you to deliver a consistent message to all new employees. This becomes more and more important the larger you get. It also gives you a tool to quickly implement any new changes and get those details to your stores as well as confirm that the information has been viewed. Small chains or individual units may find the extra work to set up the training very time consuming, but once you have the training material organized, setting up the courses is very simple. If you use HotSchedules, then HotSchedules Train is the next step.

Using Schoox

The training necessary for the managers and trainers is minimal. The system is very intuitive and HotSchedules customer support is the best support team I have ever dealt with. They are quick to respond and keep you informed through the whole process. As for new hires, you just put them in front of a tablet or computer and they just go. Our trainees have better retention and they much prefer to go through the training on-line then having to read pages of documents.
Yes - This app is very helpful. It allows the trainers to grade and comment on the trainees On-The-Job-Training without having to sit down at a computer. It is also very convenient and preferred by many for taking courses. It is very natural to for most of our new hires as well as our trainers to use their phones. The best part is all the content is available right there on their phones for whenever they need to refer to it.