IBM Apptio has promise
November 12, 2025

IBM Apptio has promise

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

ApptioOne Plus

Modules Used

  • Cost Analytics (formerly Cost Transparency)
  • Planning and Budgeting (formerly IT Planning)

Overall Satisfaction with IBM Apptio

Currently using IIP (ITP) for forecasting and CT for initial cost modelling. We are currently evaluating Targetprocess for SPM / Work Management.

Pros

  • Aggregate data
  • Configurability
  • Sales Engagement

Cons

  • Cleaner interface / less complex / too configurable
  • more clear "standards" to choose and auto-implement
  • More help on how to use the results that the tool provides (culture change)
So many options, tabs, menus, drop downs, etc. People get overwhelmed and lost in the interface.
  • Improvement of labor forecasting accuracy
  • No improvement in any other business objectives except the forecasting for now.
We aren't using the budgeting. We use the labor portion of the forecasting to improve our accuracy (prevent bogus forecasts due to non-existent resources). We don't use Apptio for reporting yet, as we rely on an in-house datawarehouse for aggregated reporting. We plan to change this as we look at adding Targetprocess.
We're working through a vendor, so I'm not sure how much direct Apptio post-sales support we get other than the sales guy.
  • IBM Targetprocess
We have not yet used it as a suite to create or improve business outcomes.

Do you think IBM Apptio delivers good value for the price?

Not sure

Are you happy with IBM Apptio's feature set?

No

Did IBM Apptio live up to sales and marketing promises?

No

Did implementation of IBM Apptio go as expected?

No

Would you buy IBM Apptio again?

Yes

Good for cost modelling. Struggling to use it as a larger user base tool for forecasting, but that may be a limitation of integration between systems.

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