monday.com Reviews

[monday.com] is a really good tool to manage a project which has many people involved as it can be used as a hub for everyone to come back to. Excellent for time keeping on projects.

I appreciate there are many templates to use but start with blank templates and go from there adding columns etc. We also don't have much integration used

They're very responsive and listen to our requests - either with a solution already in Monday or they will build this specific request which is great

[monday.com is] very well suited for collaborative projects, for agency, engineering, construction or other project-based work environments. I would imagine this could be less suited for e.g. pub environment.

It's well designed and has user at the forefront

Never had any problems and the Monday team has always been very responsive.

I would say [monday.com] is best suited for a business or individual who works with a team of more than 10 people and is looking for an incredible tool for project management and communication between multiple departments and people. I would say that if you are a freelancer you might not find the value in this product that I have found.

This has helped us create an environment where everyone knows what's going on, and when it needs to be completed. As an agency, we have found this to be the best tool to use for us to be able to deliver a great product and all in a timely fashion.

Whenever we have had issues in the past, the support we have received has been effective and provided in a timely manner.

I think any organization has room to use Monday.com. I think, specifically for larger companies; using Monday.com in smaller subsets of the company would work more seamlessly - i.e., Marketing, for instance, would have their own board, and the Marketing employees would each have their own workplace. As a smaller yet rapidly growing company; we definitely use Monday to keep the many tasks in one place that we need to complete on a day-to-day basis; plus the longer term projects we feel like we can keep an eye on timeline goals much better with Monday.com

I am able to do anything I need to do with Monday.com to keep my workday going smoothly.

I don't have an Enterprise lever account - but I will say, even the lower level accounts have so many available tools that you will feel like a valued member!

We had tried Microsoft Project and Wrike in the past but they were difficult to use by some of the teams and were difficult to get buy in from all the teams. monday.com is great for adding project and task management to teams that have various levels of technical expertise. It can be setup as a very basic task management board to a full on project management board to be used by multiple teams and viewed as a Gantt chart. monday.com is also a great platform to be used by every team in an organization and even has templates for each type of team.

monday.com is one the most intuitive platforms we have adopted as an organization. It really seems that it was designed with the most basic user in Ming who has never used a project management platform before. The amazing thing is that the overall design didn’t keep monday.com from being able to service some of the more complex applications such as technology and facilities management.

The support that Monday.com offers is exceptional. From the amount of self help articles, videos and use cases to the level of support available to the end user has been amazing. I love that the IT team no longer has to support the end users and that the end users are comfortable sending requests directly to Monday.com for any and every question they might have about issues and use.

monday.com is the most elite project management tool I've ever utilised. It's really well suited to project management (in our case we use it to launch new buildings from start to finish, and it allows us to map out tasks, schedule content and manage budgets all in one place). We also use it for all of our content management both internally and externally, across our global team.

monday.com can often be intimidating to new users, however I find their support articles very useful, and their Support Team is extremely quick to respond if you've ever got an enquiry that the support articles don't immediately answer. However, once you're familiar with the platform, it is so useful for managing your projects and I'm not sure how we previously lived without it!

I've dealt with Customer Support a number of times before, and they're extremely prompt to respond and assist. I also find the help articles really useful. There is no shortage of customer support.

[monday.com is] very easy to learn and use. I would hold back on a higher rating until there is better "roll up" ability or use of sub-items to Monday's dashboard.

We have a rep but is super busy with many clients.

It has been a valuable tool for getting multiple users on to a central hub of sorts where each can see what is in the pipeline, active, completed, etc. as well as communication between all parties. The ability to archive finished or inactive projects (as well as unarchive) is very helpful for keeping the boards and interface cleaner as we deal with dozens to hundreds of clients each year.

Love the fact it is so customizable. Being able to pick, choose, edit templates off the bat is a great option to start. Then you are able to massage it with a ton a variables and make it your own. Customizing colors, headings, etc. makes it unique to your own company/brand. Adding automations makes it many steps more powerful removing many tasks that otherwise would be repetitive and consume a greater deal of time if done manually.

The customer support at monday.com is top notch. We have had a few questions and/or request and each has been handled in an extremely quick fashion, usually same day or within hours. It is a very difficult thing to find much anymore with all the call centers who just forward you through a bunch of different channels. The message are always very clear and helpful and if more communication is needed, they are equally as responsive to our further inquiries.

The best way to manage and maintain quality purchasing accounts without breaking the bank of additional devices and expensive browsers.

I appreciate monday.com because it forces me to take a step back and rethink the way that I approach our business. It has helped to reshape a lot of the processes I once relied on and made productivity that much stronger. All of the templates are easily customized and provide a ton of details regarding the automation in place and why the board is structured the way it is. They are also supported by a library of hundreds of training videos and materials to assist with any questions or issues you may experience. monday.com is wonderful because of the fact that it is so diverse. You can very easily create workspaces and boards from templates to assist with task management and team tracking for general needs and you have the ability to take those templates and flip them upside down to make them what you need. The support team is typically very fast to respond to inquiries and questions regarding automation and what is possible. They make it very easy to understand and want to learn more.

We occasionally run into a delay in response, but overall anytime we need help or have a question we receive some kind of response within a few hours. Our dedicated CSM has been wonderful and extremely responsive as well.

Monday.com works well for any kind of planning task. What is great is that you can get started immediately and add refinements and complexity to your setup as you go. The options for automation a literally endless.

Ease of use is one of the core strengths of monday.com. The ability to ¨just get started¨ without having to design a workflow first is very valuable. Things can always be changed later on, and adding complexity or automations can always be done in a later stage. This makes the platform ideally suitable for agile work environments.

Luckily there has not been a great need for technical support, but when we did interact with the monday.com support team it was a quick and pleasant experience.

We use monday.com for multiple departments and have had increased productivity in each with more accuracy. For Customer Service we use it to manage tasks for the day such as estimate creation and updates to files. We are able to plan out the week if needed and have created groups for tracking pending items instead of having to remember them. In Operations it is used to communicate installation issues to Customer Service that require immediate action as well as tracking Installer mistakes and costs to the company. Sales uses it to build prospecting boards and track where they are at with each Customer. This also helps to inform other Sales folks on where they are prospecting so there is no overlap. Finance is able to track invoices to Customers and see who has not paid as well as pull data on overall debt of Customers. Inventory is able to use it for reconciling returned material, monthly inventory checks, and tracking shipments of material. We even use it for company wide things likes Safety Meeting and our Failure Log (see "Principles: Life & Work" by Ray Dalio). Automations are the only issue with something being "less appropriate," they just seem to cater to people in the tech world more so we have issues with functionality at times. Outside of that I cannot think of where monday.com could not be applied.

As I mentioned before, there are automations that are not intuitive and have very specific functions that could be more accessible to everyone. We have had to ask Monday.com to build us very simple automations because they seem to be focused at a specific field. There have been changes so it is getting better. However, just last week I encountered a lot of issues with a simple automation that should be easy but has limited functionality so it needs tweaking to make it useful for all all users.

Our Customer Service Manager has been awesome and has quickly identified our needs to see how they could help. Some times there is no way to help due to issues with automations, but at least they are honest. We have had mostly good interaction with general Support, however they are not set up to talk on the phone, or with remote desktop viewing, which can make the process much faster and smoother. While responses are handled pretty quickly, resolution can be slow which is why I cannot give a full 10.

Monday.com can be used in a multitude of scenarios because of it's customization. I struggle to find a topic or business where this product cannot be useful. From creating teams with time tracking on projects to basic data entry for customers, this product can improve all areas of business.

This product cannot be more easy to understand and adopt into your daily activities. It eliminates the need for multiple spreadsheets and give you all the tools needed to be successful. If you do end up needing a bit of help to get started, there are tons of templates to help and even a great treasure trove of tutorial videos on YouTube. Customer service at monday.com should win an award, they are there for you 24/7, and are always professional and courteous. And the best part is that they want to hear feedback on their features existing or future builds. They listen to your "woes" and pass it along to the developers. No other company I know does this.

What can I say, I have been praising them since day 1 of use! They are hands down the best customer service that I have ever experienced. It show how much they care about how we are using the product and the want to improve. They can be counted on when you need them the most.

[monday.com] is great for companies looking to rally all teams and members together on one platform. When everyone is on board and willing to learn it helps grow departments, how members interact and how they tackle projects. When some members are wary to change and learning a new program, it can make it difficult to put Monday.com into full effectiveness.

Most members seem to get the hang of using Monday.com very quickly and easily. They understand the interface, how to add items, updates, columns. Some members do struggle with setting up automation and integrations.

I have never had an issue reaching out to Monday.com, they have always responded quickly with great answers. One time we had a billing mistake twice and they have helped us phenomenally, getting down to the bottom it and getting us what we needed.

[monday.com] is well when we when we are able to create different sub tabs to help break things apart and organize easier. It is only a little less suited when trying to move task around and it's not always so fast or accurate when trying to drop it in certain places

It's really easy to follow and doesn't take very long to get used to the platform.

I've never had to have support or customer service so for now a 9 because I haven't had to run into any situation that required that attention.

[monday.com] is well suited for detailing processes that need to be repeated, it is less helpful for planning out projects where the individual steps may not yet be known.

It is fairly easy to use for the number of features it packs

I have not used the support much, however I have always been able to get a positive resolution fairly quickly when I have needed to raise a ticket

Suited for quickly scaling organizations that need quick, nimble solutions for workflow challenges.
For organizations dealing with service requests/ticketing systems, the Monday/Jotform integration is fantastic. Quick deployment of forms with structured data intake and then automations.

Challenges with PHI/HIPAA across API/integrations, as those integrations are not under BAA.

Looks so good. The colors make it fun. The easy configuration of options through a simple WYSIWYG format makes it so that anyone can use it. The plain language automations give people the power to make their code without needing technical skills.
When I first was looking for a project management tool 5 years ago, I experimented with many different products and this one originally stood out for the lightweight and friend feel (DaPulse back then). It has kept that unintimidating feel while becoming super powerful.

The back and forth with tech support can take a while to resolve many issues... it seems like we get bounced across different technicians so we take some steps backwards in catching them up. It was nice to have the Enterprise support with a single POC. Integrating these pieces for customers would be helpful.

This is fantastic for managers who have a lot of people to keep track of. It's great for employees who have a lot of tasks to manage at once, to keep things prioritized and on their radar at appropriate times. I love it for link sharing. We don't use file sharing much. I like the integration across multiple boards and this is useful if multiple teams are going to be working together on a task. We don't use the time tracking features much but from what I see there are a lot of useful tools if time/efficiency is important.

It is extremely efficient and there is a way to customize every feature to my exact needs. It anticipates how I might want to use a certain feature and gives me options for how I want to see that.

I have never really used customer support. I haven't needed it up until now. Through the help pages and youtube videos, I'm able to get the information I need.

Managing many projects or a team that has several things going on at once. It's more powerful than Trello, on both the data input side as well as the reporting side but still intuitive enough to not get in your way. Data collection via forms makes data collection from 3rd party groups easy to incorporate feedback into the project lifecycle which is often hard to do.

Monday is very flexible. Both in designing boards that are used for project management, but also on the reporting side to track time and effort for each project/board/collection of boards.

As mentioned earlier one of Monday's greatest strengths is its balance between ease of use and useful reporting. Oher tools overprioritize one or the other making them a poor fit for either management or creators.

Customer service has been responsive to our needs and helpful even if our requests aren't possible. Feedback is taken and we've seen our asks show up on product roadmaps and ultimately implemented into the product.

Monday.com can help any organization streamline projects, data and sales. It can give a macro and micro view of the organizations efforts. It also improves communication among teams without the additional clutter of email traffic.

Some functions are intuitive such as how to add data lines while others such as columns are more cumbersome. It is also difficult to get multiple boards to talk to each other.

The drop down options do make it easier to standardize data across multiple users.

We have been able to find answers to our questions and needs by utilizing the various user groups.

I find monday.com most suited for teams, projects, and tasks. I did use monday.com as an individual for a while, but It was quite hefty for a single user. I wasn't fully utilizing the features. I found it best for a team or group of 2 or more. Also, the more complicated the working environment and tasks/projects, the stronger monday.com performs, and the greater the benefits are felt.

Monday.com is very intuitive and easy to use. I find that for employees that come from other styles of management or that are used to managing their own time and tasks, it does take a bit of time to get used to the flow, integrate into the updates and statuses, and adopt it completely. I love that it is so seamless between web, desktop, and mobile versions, and very easy to use once built up correctly for a project.

I have always had swift and thorough responses to any inquiries I have made. the customer support team has always made sure they understood my questions or concerns and provide an excellent solution or response every time. Thankfully the majority of my inquiries have only been to add team members and integrate more departments because monday.com has continued to be the best tool we have in our organization.

The tool best helps me for following up on tasks with the team and having a better week planning. Also, the project boards included are great to use allowing you to export them to MS Excel and prepare reports quite easily.

Monday.com´s interface is quite intuitive and easy to use. I´m not an IT guy and i have already around 50 automations on place running across different boards.

Monday.com´s customer support responds fast and with a great attitude to help you.

I can't think of a scenario or industry that has defined processes, where it wouldn't be appropriate to use it on. I think if you have in mind the correct definition of a project (With a beginning and an end) there is no way you can't use this marvelous tool to manage all your projects.

Even if you have many processes that run across many different areas, this is the tool to have them all collaborate together and to avoid "loosing" an email.

In our case, we use Monday to manage our translation projects from the first quotation all the way down to our customers payment and the settlement to our suppliers. I've even created a board to recreate and have a more detailed company bank statement, since sometimes, when our accountant is calculating the taxes for the end of the month based on the PDF that the bank issues, not all transactions have enough detail to link it to a specific invoice or project.

Even though I've only used a couple templates (since my industry is very small/rare) I've seen many of them and I can imagine myself using them working on other industries.

I have all type of external collaborators of many age groups, and fortunately all of them end up learning how to use it in an intuitive way. I just give them a brief introduction to the tool, and once they get the hang of it, they end up filling big boards of info and sometimes give me suggestions to personalize their boards with additional columns or formulas.

I guess I've only needed help once or twice and the response was very fast, the next day (probably in less than 24hrs) I got a response and was able to solve my problem, very good attitude and service from the support team.

I think [monday.com] is well suited when you have people working from home and in different cities. It's the best way to organize the requests and avoid losing important time sensitive requests.

I like the overall usability of [monday.com]

I never needed.

Communication with my colleagues and knowing exactly what is going on at the job is very beneficial. We also upload if we purchased a permit and other documents that pertain to the job they're all in the same place.

Once you start using the system it comes natural.

I have not had to use the customer support

In the finance sector, this is extremely helpful--the multi approval processes and document storing. I require multiple individuals to approve invoices, budgets, and other financial documents. This keeps records of the approval process and documents in one location.

[monday.com] requires some training (time) on each team members part which sometimes not everyone is willing to give

Each time I have requested a new feature, link for training or quick suggestions I received a response within a couple hours