monday.com

Monday.com is great for any kind of task, workload, time, goal, or priority management. Boards can be created to suit the needs of you, your team, and your business. Good automation and company adoption can improve efficiency and increase clarity and communication on tasks and projects across teams. It's great for both remote and in-office work. Monday.com can't easily track the capacity of teams or team members and although it can reduce the need for some types of meetings, it does not replace the need for meetings entirely or other team communications. Although, it has mostly replaced our need for internal emails.

Due to the number of templates, it can be quite overwhelming and takes time to learn how to utilise all the features. I know there are still features I have yet to learn how to use or how best to use. It can make initial adoption harder too as colleagues don't know where to start or only use the most basic features as there is too much choice. It is quite easy to use once you've got used to the layout but more guidance and tutorials of different types (video, online training, webinars, step-by-step guides, practice boards/tests, etc.) would be very helpful. Tutorials also need to be easy to find.

I have not accessed this support.

Excellent for multiple people sharing tasks and lists and assigning work. Can be frustrating if people amend your reporting tabs.

We don't really need to onboard the new hires :)
Everybody can have their own view and it does not affect the others which makes people more willing to play and engage with the tool.

Never had to contact them, no news is good news?

Monday.com has been great for managing projects and client engagements. We also have certain analytics projects we do on a semi-regular basis across a few dozen clients; monday.com's archiving and search features are especially useful in calling up those previous projects so that they can be repeated/updated with no fuss in finding the materials, background discussions, etc.

Monday.com has delivered over the past four years. While our workload has increased, we haven't needed to hire any new project management or support staff.

Honestly, I have NEVER had to use Monday's customer support ... which itself is a testament to how intuitive and flexible it is. When I do have a question on a feature (which is very rare), I have found answers in the tool itself, or by doing a Google search.

It's best for big teams and structured companies and less for small businesses.

The templates are great, most of them are very simple, and not usable from the box, it seems that they were built by people with no hands-on experience in some fields, like the accounting or social ads accounts.

So far had no problems with customer support.

monday.com is great for planning and tracking projects with multiple tasks and steps.

The system is very intuitive and easy to use.

I've never had to use the customer support.

From the top down; great for planning and executing leadership meetings and agendas. Monday is great for managing departments as well as being available to the individual departments to organize and keep track of everything on their team. The ability to schedule reminders and the use of status updates makes it great for knowing where everything is in the business.

It is a very intuitive product overall and was easily adapted by our team.

The few times I did reach out for support, they were able to quickly answer my question and get me on my way.

Based on my experience monday.com is useful when working on a common objective and need timely communication in one place that's visible to all. The boards are also useful for creating group task lists and coordinating special projects. The data is also exportable but the importation of raw data seems less user friendly.

I would give it this rating because for the things I need to use it for it functions very well but the integration into other software is unclear and the templates are not easy to find. I want to continue to expand its use but it is unclear to me how to go about doing that. It also requires little to no training to use out of the gate. The fields are clear and straightforward.

There haven't been any issues or outages experienced with monday.com so I have not had to deal with the customer success manager whatsoever. It's nice it just works when I need it to and there is no need to reach out when its broken because its very stable.

It's great for project management and being able to get engineers to update the status of each section of the project and add photos and comments of any issues they have. The customer can then see this in real-time and you can collaborate really easily without the need for endless email trails. You can also update a task via email if you need to. Less appropriate if you have a project with different groups of tasks that all need different statuses as it only allows you to have the same status settings for all groups on board.

It's really easy to use but there are some templates that just seem to overcomplicate things. They are great to take some items from and use in your own template. The main issue we are seeing is with the mobile app and the overall status of subtasks being shown as a percentage of the main task. It doesn't seem to work properly just yet, but I am sure it will in time. Some of the automation can be tricky to get set up, but in general, the usability is good.

Had some good experiences with Customer Support but I haven't had to use it too much yet. They have come back with some good responses and on initial use; they seem to have a good setup.

monday.com is well suited for scheduling for projects, such as when a project needs to be started, updated, and completed. I have also been using monday.com for storing information about a project and where I can find additional needed information on a project if I am not able to store it in monday.com.

I gave the interface an 8 because I find it extremely easy to use and the automations have saved a lot of time, as well as helping projects to be where they need to be. I would like more of the automations to allow for multiple entries, such as, "If one thing changes, it also changes does two other things, email person, change location of Item." This would cut down on the number of automations that I have to have for a single board and allow for the time spent on those boards to be less.

I have not needed to use the customer support tool, other than watching tutorial videos and forums.

monday.com is great for organizing large projects and adding/subtracting users onto projects for visibility. Currently, I am working on a presentation project that has a lot of invested stakeholders. However, due to the layout of the information and the number of people involved, at times it looks more confusing than it should be. Graphically, the system could use improvement.

monday.com is a good system for basic tracking and updating of projects, assignment of projects to end-users, and recording the status of said assignments and their progress. However, it takes a bit of time to figure out how it all works and is not necessarily the easiest system to use. Over time, one can master monday.com, but it takes an effort that is not really supported by the system itself.

I honestly have never used the customer support system, so I cannot honestly comment on this feature. Also, the ability to find Customer Support is not intuitive in this system as well. In the future, I will explore this option as my workload and schedule permit. Again, solutions are found, but it takes a bit of effort.

In the Real Estate Business, we deal with tons of files. Each file has different reports, documents, or tasks that must be performed. Monday.com has helped us enormously to have all that info in one pipeline. Before, we had to search the file in our software, look through all the docs, and know the status of these tasks by piece, now we simply place the file # and we have a summary of what is going on with the file. If we want details, we can then use our software to provide detailed information on the file. This solution alone is for us the most important impact that Monday.com has had in our way of work.

Even though I have not used all of the templates and tools, I like the fact that these tools are available. I would like to have a better understanding on how to use these tools without having to contact customer service, this is the reason why I am giving a 9 out of 10.

Having someone to take care of your situation that listens and provides actual help, is just priceless. The customer service is beyond good. I can say I, fortunately, haven't used it too much, but when I do, I like the fact to be able to speak with a real human being that knows how to resolve a problem.

If you only want a CRM, don't use monday. If you want a full suite of products in one, use monday.

As long as you know your way around the software, you can pretty much achieve anything you want.

They used to have an on-call service, now you have to email them. It's understandable, but I miss when you could call in.

I think it's pretty much well suited for everything. The only scenario I feel Monday.com is less appropriate is when it comes to advanced/into depth visualizations.

I am giving a 10, because the platform is really customizable. With enough creativity, there are not many things that can't be achieved with Monday.com.

The overall support Monday.com gives is amazing. The 24/7 customer support is quick in responding, and most of the times will find a solution or give an alternative one.

Customer Success Management is good, responsive and caring.

Monday.com is great for managing projects across a team that is hybrid. During the pandemic, it helped our team to stay organized and up to date on where projects stand. When everyone can customize their own monday boards, it can be hard to have consistency across each person's projects and have streamlined processes.

With our team all creating their own templates, its hard to quickly compare where every project stands compared to others, and to compare team members' workloads. Sometimes the customization can be a downside. The automation is great but does take some time to learn and set up for each board and team member.

We have barely interacted with our customer support manager, and they don't reach out very often so I can't say they're responsive or available regularly.

During the implementation process, we are able to designate to our customers the tasks they need to complete and they can see the tasks we complete. It works great because both the customer and us can quickly see and track the progress of our customers to make sure they are moving forward and cuts down and the back and forth emails!

Monday.com is simple and easy to use and makes a great must-have tool for project management. Being able to set due dates is a great feature so both the customer and our company can make sure the project is moving forward. We love that we can customize so many of the features so it is tailored for our needs!

I have not really had to contact support as the product works as intended. But they were quick and helpful the one time we needed them!

Manage inboud marketing campaigns:You can break down the activities carried out in each part of the campaign to later visualize the times in a gant.
Technological projects : Assign to the members of the team different projects so that they are carried out according to the calendar of activities and support.

I have never worked with a project manager and the monday.com environment is intuitive and easy to manage. I really liked the ease with which I can export the information to make executive presentations, and also the ease with which it is integrated into my 365 account allowing me to save time in search of integration tutorials.

personally I have never needed the support of the platform because as I mentioned above, it is a tool that is very intuitive to carry out and manage projects. Anyone without prior knowledge can use it and you will find it wonderful. But it is good to know that you have a support of 24 hrs.

This is well suited for Product Management and backlog prioritization. Less suited for internal comms.

It is easy to use and doesn't require much training to use the tool as it is intuitive.

Great customer support, never had an issue.

Well Suited: control Tasks, leads and opportunities
Less appropriate: Billing / Proposals / Sales control

Easy use, good dashboard and easy control

Permanently personalized support with no more than 4 hours to answer.

monday.com is really great for task-driven projects. It is easy to communicate when there are clear steps or protocols put into place that already exist. monday.com would be more difficult to use for a project that's more problem-solving-based or where there is not a clear protocol to follow.

monday.com is very customizable to fit different business needs. Our business mainly uses monday.com for task delegation and project management. The different boards keep us organized in each manner we need for different projects. Delegating tasks to specific people has helped us keep track of who is doing what and when. Being able to leave a status update also has been very beneficial in our internal communication.

If we have ever had an issue, it gets resolved within an hour or explained in a professional but easy to understand way. We've only had a few days over the year when monday.com has been down completely, and it is always up and running within a few hours. Customer support and monday.com as a software are very reliable.

Oh my gosh, monday.com would be great tool for school leadership. Assuming they know how to use technology (not necessarily a safe assumption). I can easily see leadership and school boards creating monday.com boards to actually execute their strategic plans (which are rather big political affairs and you want to get right).

There still is a learning curve. Less about how to use the tool. Rather, how to have the tool support and rock your use cases and workflows. This is a particular problem in software (we face the same issue with our platform). You can figure out how to use a board. The next question is "how do a create an amazing workflow, board, framework, whatnot to support the real problem(s) I'm facing.

Indeed, everyone I know who really embraces monday.com usually takes their first creations (after a month or so) and deletes them. Better to just start over again once you really "get" how wrangle monday.com to your use cases. That was certainly true for us. (Thankfully, we were warned.)

Easier than Asana (why we chose monday.com over Asana). Your aesthetic is very K12 education in tone. It's the little things I like (and borrow) - like when emails say "made with (heart emoji) by monday.com".

I've not actually interacted with CS - but folks on my team have and they find them incredibly responsive.

If you have many different projects and tasks to keep track of, and you have many different aspects of those that you want to be able to see at one time then monday.com is great. It is super helpful for Creatives to be able to quickly see the tasks that they are assigned to and when they need to be done by. It is helpful for leadership to be able to see where projects are at and be able to judge each team member's workload at any given time.

I think this platform has great usability, if you know the platform. I really dove in when I started using it and played around with different items to try and improve my team's use of it. I think it can be a little bit confusing or easy-to-mess-up if you don't have very much experience with it, but once I dove in and got to know the platform, it is super easy to use and customize to fit your needs. The automations are helpful (although my team does not use many of them). We have also not integrated monday.com with a lot of platforms but I know there is that option.

Their customer service is great. They are very quick to respond, and either direct you to the solution for your problem or suggest a work around if that exact option is not yet available. They have also told me that they will forward my idea on to the development team which is helpful as well. Sometimes it would be nice to talk to the same person regarding an issue, as different people will respond throughout the email chain a lot of times, but it allows them to respond quickly and gain different perspectives.

It's well suited to keep teams organized. Departments can hold accountable to ensure tasks and projects are completed on time.

Everything is laid out nicely, and there are many features that are thought out with customer experience in mind.

Sometimes there has been a delay in response, but I have found the chat to be quicker.

If you have a lot of stakeholder management, then this is really great. monday.com helps keep processes and plans in order in an easy way that gives visibility to the entire team as needed. If you are not a process-oriented team, then this may not be right for you. However, I think it can help any team keep organized and understand all of their responsibilities.

The build of the boards and items are very straightforward across all of their templates. If you have a question, their support section is easy to find and actually answers questions people are asking. Every board is customizable, so you can be sure to use the platform in a way that suits your company instead of trying to conform to the software.

I’ve only used the FAQ section before, and that has been enough to answer my questions. I give an 8 because the FAQs should answer questions, and then hopefully, the customer won’t have to reach out to support. However, I can’t give a 10 because I’ve never used support (never had to.)

monday.com is great where you need to collaborate on tasks. Where we'd once utilize email to communicate, we can now coordinate, manage, communicate, and do everything all in one place. And the communication is especially helpful. Because of the communication it fosters—right where the work is happening—our team is no longer overwhelmed with email that is out of context. Whatever conversation you're having is right where it needs to be.

monday.com gives you the ability to move information around however you need. Send emails, notifications, change project/task status, manage deadlines, anything you need to automate the process of getting things done. It's amazing.

We've had very little need for support. It's so damn good and easy to use, there are very few occasions I can remember where I couldn't figure things out on my own. And when we did need support, it was there and easy to access.

Monday.com is great for project management. The ability to set deadlines, create subtasks under a main task and assign them to different members of the team is great. Keeps things all under the same project. Also, manage your personal tasks on a board of your own to know, outside of major projects, what you need to accomplish daily.

We have no so savvy computer people on our team and they are able to use monday.com because of how easy it is to navigate and do what you need to do. I've found the platform easy to build what you need using the templates as the base, especially because they have templates for everything you can think of.

I have used their customer service one time. It was a question about integration surrounding social media platforms. They were able to answer my question quickly via the chat function.