Low cost but no support
November 07, 2020

Low cost but no support

David Fertig | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud for VMware Solutions

We were looking to migrate our VMware workloads into a hosted VMware solution. While the pricing is very competitive, the support is lacking or basically nonexistent. The product is also extremely slow and the interface lacks quite a bit. The vCloud director interface is standard, but it's so slow to respond that it's almost unusable at times, and the disks are so slow its not suitable for any real workloads. We upgraded to advanced support but they were not really any help--just responded a bit faster (two days vs. a week).

Pros

  • Low cost
  • Ability to add or remove resources easily and quickly

Cons

  • Support is horrible and or non-existent
  • Documentation is out of date and incorrect for the most part
  • IBM employees and salespeople are not aware of features or offerings
  • Does not integrate the Zerto, only Veeam and has limited options for data migration
  • We wasted three months and countless hours, but it did not cost much with IBM
We ended up choosing iland instead of IBM Cloud for VMware Solutions primarily because of support and performance. IBM's cloud is not on par with others. It's slower and out of date on some aspects, and the support is just not responsive or available.
Low cost, slower workloads, someone who doesn't need support or mission-critical applications.

IBM Cloud for VMware Solutions Feature Ratings

Server Virtualization
4.6
Virtual machine automated provisioning
10
Management console
5
Live virtual machine backup
2
Live virtual machine migration
3
Hypervisor-level security
3

Comments

  • Joe Cornejo | TrustRadius Reviewer
    Joe Cornejo
    (Vendor Representative) commented 5 years ago
    David, thanks for the review and the candid feedback! My name is Joseph Cornejo and I am one of the manager of the client experience team. Please let us know if there is anything that I can assist with on this issue and thanks again for the feedback!
  • David Fertig | TrustRadius Reviewer
    David Fertig
    commented 5 years ago
    thanks - you can reach out to Bill Sehmel wsehmel@us.ibm.com ACS Virtualization, Manager IBM Cloud he can give you some more feedback on our interactions - and has some more background as well.
  • David Fertig | TrustRadius Reviewer
    David Fertig
    commented 5 years ago
    you can also reach out to the support folks - for addl details and perhaps get to the bottom of why the response was slow.. if you wanted details we can provide -but the support guys were just doing the best they could..
  • Joe Cornejo | TrustRadius Reviewer
    Joe Cornejo
    (Vendor Representative) commented 5 years ago
    David, Thanks again for the detail and info. Your feedback is truly valuable to the IBM VMware offering team and this review has helped to delineate some key action items for the team. With that being said, would it be of benefit at all to have any further discussions with our offering/support teams? I know you stated that you have moved on to another provider but just wanted to ensure to close the loop on this one and offer another hand if it makes sense at all. Thanks again!
    • David Fertig | TrustRadius Reviewer
      David Fertig
      commented 5 years ago
      Certainly - i have multiple open tickets still outstanding - would love to have someone reach out.

More Reviews of IBM Cloud for VMware Solutions

  1. Home
  2. Server Virtualization Software
  3. IBM Cloud for VMware Solutions Reviews
  4. User Review of IBM Cloud for VMware Solutions