Item: IBM Cloud Pak for Integration
Rating: 7
Author: Mary Ramirez

Use Cases and Deployment Scope

The software is key in integrating our application components and data within the cloud infrastructure as well as automating workflows with functional intelligence. We highly embrace the automation capabilities to run microservices around the company, mostly in customer support and HR with Recruitment Process Automation. We also launched the RPA for our website bots.

Pros and Cons

Test generation gives useful insights into missing tests before launching the bots.
Open API files helps us understand what is running behind the scenes.

Natural language processing needs more attention to have more flowing conversations.

Return on Investment

Achieving consistency across operations.
IBM RPA provides bots to handle the micron tasks which are monotonous and boring.

Key Insights

Do you think IBM Cloud Pak for Integration delivers good value for the price?

Yes

Are you happy with IBM Cloud Pak for Integration's feature set?

Yes

Did IBM Cloud Pak for Integration live up to sales and marketing promises?

Yes

Did implementation of IBM Cloud Pak for Integration go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Cloud Pak for Integration again?

Yes

Other Software Used

IBM Cloud Pak for Data (formerly IBM Cloud Private for Data)

Likelihood to Recommend

We are always working on improving our brand - good customer care and efficient services are the roads to that. By picking IBM's AI automation, we are able to coordinate and connect processes around the company to deliver efficient services on store and online on our website. We've been able to seamlessly automate and digitize most of our operations.

Automation Pak to help you Automate better.

Overall Satisfaction with IBM Cloud Pak for Integration