MaaS360 saves time and money
September 05, 2018

MaaS360 saves time and money

Nicole McLaurine | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM MaaS360

IBM MaaS360 is used as a remote management tool for my company. It is mainly used to enroll devices such as android, iPhones, Mac computers, where we have control to wipe data, reset passwords, create users for access, deploy apps, and locate phones as well. The most vital tool it has been used to recover devices when lost as well as unlock disabled devices remotely. It saves time and money when you have a remote management system that is reliable that you can trust. In two years I’ve only had to call support for MaaS360 once and that was to learn a new feature. I would highly recommend this program to any small and upcoming business that has less than 1500 end users.
  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
  • After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone
  • Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should.
  • Too many alerts.
  • Return and recovery of $20k worth of lost devices.
  • User friendly.
  • Less costly for small businesses.
It is well suited for companies with less than 1500 employees. For companies over that amount licenses can be very costly.