OK but needs improving
Updated January 11, 2019

OK but needs improving

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Sterling Warehouse Management System

We use this tool to manage some of our accounts inventory feeds. It is mostly utilized by our .com sales team. When retailers are not adhering to MAP pricing or items need to be taken off for some other reason we are able to zero out inventory to remove it from their sites.


  • Pretty straight forward for entering new items or deleting items not needed in the feed anymore.
  • Able to match vendor models to retailer SKU's without issue.


  • Not able to export lists to excel. This is a big negative for me personally. It makes it harder and more time consuming to clean up accounts.
  • Doesn't warn you if the same sender and receiver code are on another list.
  • The dashboard is not the best. The next button that you would assume takes you to the next page actually doesn't, it ends up showing past interactions with the software. You have to click on the tiny numbers at the top to navigate. Super annoying. Not very user-friendly or appealing to the eye.
  • The overall impact has been good for us and I do feel like the software is worth the money they just need to do a lot of updating and making the software more user-friendly.
  • As a ecommerce account manager, it is important that we are able to remove and add items quickly to our retailer sites. This software has allowed us to do that.
  • Would like to see a more knowledgeable support staff that are able to work through issues in a timely matter.
Like I previously mentioned, this software fits our needs right now because it allows us to control inventory and remove items when needed from our participating retailer's websites. The price is reasonable. Our traffic and shipping teams have also used this software to create fewer touch points in shipping and make the process more digital. That has been a big winner for us. You'll definitely want an internal IT team to support this software. The implementation process is long and tedious and you will need to restructure to fit your needs. That is difficult to do when you are a smaller business with cross-functional employees.


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