IBM Watson - No success without understanding the business problem
January 22, 2020

IBM Watson - No success without understanding the business problem

Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Watson Assistant

We have done a pilot on IBM Watson Machine Learning to solve our Power Management Problem, Pipeline Optimization, and a few other use cases. This pilot has been running for the last 1 year. We have started to test it in phases whereby we develop a business case, test the solution, and eventually check expansion opportunities.
  • Good machine learning tool
  • Easy integration
  • IBM Watson Machine Learning delivery is challenging
  • IBM Watson's deployment business skill gap
We have been using Microsoft Azure as a machine learning tool. But the challenges remain the same. These are all tools that you need a robust analysis before a decision on the tool. Unfortunately, the technology company cannot make that determination due to lack of core business understanding. Without that the project is doomed.
IBM had a hard time providing business level support. There were a lot of data scientists and technology experts but rarely a simple business person shows up. Also the way IBM operates IBM Consulting has competing priorities as compared to IBM Technology. This has resulted in a lot of confusion at the client's end.

Do you think IBM Watson Machine Learning delivers good value for the price?

No

Are you happy with IBM Watson Machine Learning's feature set?

No

Did IBM Watson Machine Learning live up to sales and marketing promises?

No

Did implementation of IBM Watson Machine Learning go as expected?

No

Would you buy IBM Watson Machine Learning again?

No

Wherever you have a well qualified, segregated, data set with a clear problem definition any machine learning tool can be deployed. However, the key is to help the client define the problem to create the baseline on the performance and show improvements. It may so happen that we may not need a machine learning tool. This is where the execution of IBM Watson Machine Learning is lacking.