Best AI Assistant in the Market
February 25, 2022
Best AI Assistant in the Market
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
We are using IBM Watson Assistant for employee engagement and answering their queries related to certain organizational policies. It is helping us to reduce the number of requests raised by employees to our internal teams and hence leading to a reduction in the number of employees required to address this issue. We are also recommending this tool to our clients to improve their customer services and customer engagement.
- Customer chat bots to handle customer queries and issues
- Employee engagement and query resolution
- Automatic marketing with the customer
- Improve the simplicity of user interface
- Guided learning for new learners
- Complex learning course for beginners
- Low code approach would be great
- Improved customer satisfaction
- Increased customer engagement
- Increase in net promoter score
- Reduced query resolution time
By utilizing the AI and NLP features we have been able to provide our customers with an omnichannel customer experience where they can get their queries answered 24 * 7 across channels and status of their resolutions or order details without customers providing their details again and again leading to an improved customer experience.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes