Overall Satisfaction with IBM Watson Assistant
IBM Watson Assistant has been the go-to solution for us when it comes to delivering complex virtual assistants to clients across domains. What makes it unique is its capabilities to reinforce learning by delivering value to end-users through Natural language processing and enabling us to automate customer interactions across channels.
- Conversational AI
- Customer interactions
- Complex user interface
- Guided learning
- Improve training experience
- Increase in NPS (Net Promoter Score)
- Zero customer wait time
- High customer satisfaction
It is no doubt a clear winner when it comes to assistant platforms in the market. The value addition it brings through NLP, AI, and data-driven approaches. It's a one-stop-shop for all solutions related to assistant requirements across industries.
Claims management assistant agent is probably one of the best use cases because it has capabilities to answer queries through different channels and handle large data sets which is a must-have facility when it comes to processing large claims for any insurance company.
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