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IBM Watson Assistant - True Assistant When You Need It!
February 25, 2022

IBM Watson Assistant - True Assistant When You Need It!

Ankush Jain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

IBM Watson Assistant has been the go-to solution for us when it comes to delivering complex virtual assistants to clients across domains. What makes it unique is its capabilities to reinforce learning by delivering value to end-users through Natural language processing and enabling us to automate customer interactions across channels.
  • Chatbot
  • Conversational AI
  • Customer interactions
  • Complex user interface
  • Guided learning
  • Improve training experience
  • Increase in NPS (Net Promoter Score)
  • Zero customer wait time
  • High customer satisfaction
It is no doubt a clear winner when it comes to assistant platforms in the market. The value addition it brings through NLP, AI, and data-driven approaches. It's a one-stop-shop for all solutions related to assistant requirements across industries.
Claims management assistant agent is probably one of the best use cases because it has capabilities to answer queries through different channels and handle large data sets which is a must-have facility when it comes to processing large claims for any insurance company.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

The complexity of using variables during implementing the solution becomes a bit tricky. These kinds of issues are generally solved by a low code approach. Another benefit it could bring is, business users would like it and they can practice themselves.