IBM Watson Assistant - True Assistant When You Need It!
Overall Satisfaction with IBM Watson Assistant
IBM Watson Assistant has been the go-to solution for us when it comes to delivering complex virtual assistants to clients across domains. What makes it unique is its capabilities to reinforce learning by delivering value to end-users through Natural language processing and enabling us to automate customer interactions across channels.
Pros
- Chatbot
- Conversational AI
- Customer interactions
Cons
- Complex user interface
- Guided learning
- Improve training experience
- Increase in NPS (Net Promoter Score)
- Zero customer wait time
- High customer satisfaction
Claims management assistant agent is probably one of the best use cases because it has capabilities to answer queries through different channels and handle large data sets which is a must-have facility when it comes to processing large claims for any insurance company.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes
Comments
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