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IBM Watson Assistant is the best
February 23, 2022

IBM Watson Assistant is the best

Layla Dlamini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

When we started our online school software we did not know how we were going to respond to each and every inquiry and that's where IBM Watson Assistant came in handy. We were able to save a lot of time by using the intent recommendation feature. This helped us identify what each user was saying.
  • Accurate algorithms
  • Deployment with ease
  • Very efficient
  • Great support system
  • They should have explanatory tutorials on how to deploy most tools.
  • Help us minimize the time it takes us to deploy the system.
  • It took us a while to implement the customized integration into our system
  • Using this product has been cost-effective
Whether you are a small enterprise or a big organization, this platform allows you to interact with your users in an efficient way and makes it easy to understand what the user has to say and/or needs to say. Our experience has really been incredible. Their technical support is very helpful, fast, and efficient. You do need the training to get started though. It takes some time.
It has helped our organization make critical decisions. Its ability to answer questions quicker (which would otherwise take days) and allowing users to speak their own words in their natural language is a winner for us. It has also helped us become ready for future business decisions and obstacles.
IBM Watson Assistant has helped our organization predict future outcomes. It fully understands our business language and has allowed us to deliver better, more innovative experiences. Their accurate and updated algorithm has helped us solve the more complex problems our organization has faced and allowed us to optimize time spent in our organization.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Facebook Business Manager (formerly Pages Manager)
We wanted to improve our customer service and day-to-day business outcome. IBM Watson Assistant is really great as it helped us save a lot of administrative time within three to four months of usage. It is not easy to configure the customizable features. However, I like that you are able to use IBM Watson Assistant on your website and Facebook page. It's really worthwhile.