Item: IBM watsonx Assistant
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

have selected Watson Assistant as our Chatbot technology due largely to the low-code business-friendly conversation design studio. Which is well ahead of AWS Google and MS as far as enabling business groups to extend and manage the conversations. IBM have been swift to provide expert guidance and advice where needed to speed us on our journey.

Pros and Cons

Pros

Create internal/operational efficiencies
Improve customer relations.
Improved customer services.

Cons

Little complex.
Should be more affordable.
Data visualization should be more easy

Return on Investment

Customize the chatbot as per our needs.
Faster processing.
Data security.

Usability

8

The main reason for deploying IBM Watson Assistant in our organization is to simplify our business process by introducing chatbots that can easily be customizable and delight our customers. It is one of the best software that can easily scale any business. It fulfills our organization's needs and brings a lot of changes in our environment, and gives good business outcomes. It provides confidentiality in data security. It is straightforward to use and provides an efficient way of analyzing the data.

AI Capabilities

Before the implementation of IBM Watson Assistant in our organization, it is very challenging for us to manage customer queries, so we are looking forward to the software that helps us to manage our customers easily and thanks to IBM Watson Assistant, which really helps us with its incredible artificial intelligence and natural language processing capabilities. It instantly provides an accurate solution, and we can easily analyze our data and check whether there is room for improvements which helps us to make our service better.

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework), Dialogflow and Salesforce Einstein Bots

Microsoft NLP approaches are interesting and powerful, but they don't have an easy way to model the interaction between actions like Watson, and they don't have a powerful way to test your virtual agent while you build them. Salesforce Einstein is a basic platform and doesn't have a powerful NLP engine.

Key Insights

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Other Software Used

Azure Bot Service (Microsoft Bot Framework), Dialogflow, Salesforce Einstein Bots

Likelihood to Recommend

The main reason for deploying IBM Watson Assistant in our organization is to simplify our business process by introducing chatbots that can easily be customizable and delight our customers. It is one of the best software that can easily scale any business. It fulfills our organization's needs and brings a lot of changes in our environment, and gives good business outcomes. It provides confidentiality in data security. It is straightforward to use and provides an efficient way of analyzing the data.

Watson Review.

Overall Satisfaction with IBM Watson Assistant