Automation is key
Anonymous | TrustRadius Reviewer
February 13, 2019

Automation is key

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Watson Customer Experience Analytics

We use the commerce insights portion for automated merchandising on our websites
  • Ease of use of the tool
  • Fast results for sales from automated merchandising
  • Great insight into top performers
  • Good support
  • Sometimes it times out and tool goes down
  • Positive impact
  • Increase in web sales
Well suited for: Managing multiple websites for a small team. The automation really helps with productivity