Overall Satisfaction with IBM Watson Media's Video Streaming
It is primarily used by our AV Director and his volunteer team and me on the communications side. We use the video streaming to live stream our Sunday worship service to those who are unable to make it in person.
- Clear video stream
- Useful metrics
- Ability to edit videos in the archive
- Ability to auto-caption videos is a great new feature
- Love the Call to Action option, but it is distracting to have up the whole time; wish there was a way to choose when/how long it is up.
- Sometimes support questions take a long time to get answered/solved.
- We aren't notified of changes to the software which causes things like our website integration to get unexpectedly broken.
- Cost is pretty high.
We have several hundred people viewing at the same time each week. People have commented that they like looking at the number of people who are watching at the same time because they feel a sense of community in viewership.
I am not sure exactly how we have benefited from this capability, but we have not had any major problems with the live stream.
We have definitely been able to use the metrics each week to get a better idea of who is watching online. Primarily, we use the unique viewer metric as we feel it is a more accurate count of participation in the livestream.
We are using it and I am excited about the functionality. It may continue to learn and evolve over time which would be great. Our primary speaker during our broadcast is a very fast talker with a Scottish accent, so the captions are usually pretty far off of reality. However, it is a big improvement over no captions at all!