"An enriching experience working as an IBM watsonx assistant in a sales organization."
November 21, 2024
"An enriching experience working as an IBM watsonx assistant in a sales organization."
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM watsonx Assistant
IBM watsonx Assistant is our main tool for creating chatbots and virtual agent for our clients as well as for our own company. Additionally, we provide various web and mobile interfaces for variety of sectors. Since our customers also want their chatbots to be incorporated into their mobile applications. Since our support worker might not always be accessible, we developed a chatbot to answer querie from users or leads and provide documentation when necessary. This helps us save a significant amount of support hours. For our own use case, we offer 24/7 support to our users.
Pros
- Multiple languages are supported, and it can identify commonly requested questions with ease.
- Integration with multiple interfaces and platforms
Cons
- More control over conversational cues is necessary.
- Our users can able to get answers to their questions instantly
- Improved data flow between platforms and api exposure is good
The AI can be quite helpful in certain situations, such as when a consumer asks a general query or one of the commonly requested questions. However, manual support is required when a more detailed query is posed.
Only because we have been utilizing other IBM products and have faith in the company, did we decide to adopt IBM watsonx Assistant.
Do you think IBM watsonx Orchestrate delivers good value for the price?
Yes
Are you happy with IBM watsonx Orchestrate's feature set?
Yes
Did IBM watsonx Orchestrate live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Orchestrate go as expected?
Yes
Would you buy IBM watsonx Orchestrate again?
Yes
Comments
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