HR AI Assistant for Employees.

We are a large organization (1000+) spanning multiple countries, and the HR department receives many questions and requests. Given the limited size of the team, we needed a scalable tool to handle common HR-related questions accurately. Given where our employees are located, HR policies are complex, and questions often pile up for certain staff members. Although we do have HR pages and documentation, employees don't often spend time looking through them before asking common questions.

Employees have been impressed by the abilities so far. Since we use this for internal and human resources, sensitive topics are still better suited for human interaction. On the flip side, due to the bot layer, there are also scenarios where employees are more willing to engage without judgment. Overall, the AI feature has been a good addition.