Improvements in Action
May 17, 2021

Improvements in Action

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

ignio AIOps is being used in our organization to streamline the IT Operations area. It is being used within the entire area to provide process improvements. This is allowing us to address any areas with high ticket volumes or long duration cycles. ignio is used for: event management, automations, self-healing, managing end-user devices, and health checks on servers.

Pros

  • Ignio is allowing us to centralize our Operations Team instead of having individuals users develop and maintain their own improvements.
  • The dashboard provides pertinent information on savings, ticket reductions, effectiveness, and alert coverage.
  • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
  • ignio has increased our alert coverage by over 60%.
The team has been very responsive to inquiries and effective in implementing solutions.

Do you think ignio AIOps delivers good value for the price?

Yes

Are you happy with ignio AIOps's feature set?

Yes

Did ignio AIOps live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ignio AIOps go as expected?

Yes

Would you buy ignio AIOps again?

Yes

Overall, I found the tool provided many solutions out of the box allowing for a quick implementation of use cases.
We have leveraged ignio health checks to proactively monitor application availability and self-heal
proactively to avoid events that impact business operations.

Comments

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