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Great Experience with ignio
Updated May 18, 2021

Great Experience with ignio

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing noise tickets, and automating our batch management process.
  • Easy to use
  • Great support from ignio team.
  • Very powerful product that fits right in with our enterprise software.
  • Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.
  • Very positive, removed thousands of tickets from our environment.
  • Very positive, automated many of our critical batch processes.
The ignio team that helps us is very good and knowledgeable.

Do you think ignio AIOps delivers good value for the price?

Yes

Are you happy with ignio AIOps's feature set?

Yes

Did ignio AIOps live up to sales and marketing promises?

Yes

Did implementation of ignio AIOps go as expected?

Yes

Would you buy ignio AIOps again?

Yes

Very usable. An easy interface to navigate.
This is a great product and, if used properly, it can automate many tasks in an IT Operations Department. It is easy to use, use-friendly, and nice to look at, which is very important if you are using the app all day.

Using ignio AIOps

30 - 30 Plus
3 - They are very skilled and trained well.
  • Noise Ticket Reduction
  • Automation of repetitive actions
  • Automation
  • Automation of new business units
It is a very good product and it helps our organization.

Evaluating ignio AIOps and Competitors

Yes - An in house batch job monitoring tool
  • Product Usability
It is very easy to use and has a nice interface.
I would not change anything.
ignio is much better.

ignio AIOps Implementation

Very good and easy.
  • Third-party professional services
Digitate. Did very well and was very helpful.
Yes - There was an agile PM methodology.
Change management was minimal - Have not dealt with change management yet.
  • Internal issues.

ignio AIOps Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, we needed help setting up the app and getting running.
They are available 24/7

Using ignio AIOps

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Development
  • General Use
  • Nothing I can think of