Great Experience with ignio
Updated May 18, 2021
Great Experience with ignio

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ignio AIOps
ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing noise tickets, and automating our batch management process.
Pros
- Easy to use
- Great support from ignio team.
- Very powerful product that fits right in with our enterprise software.
Cons
- Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.
- Very positive, removed thousands of tickets from our environment.
- Very positive, automated many of our critical batch processes.
Do you think ignio AIOps delivers good value for the price?
Yes
Are you happy with ignio AIOps's feature set?
Yes
Did ignio AIOps live up to sales and marketing promises?
Yes
Did implementation of ignio AIOps go as expected?
Yes
Would you buy ignio AIOps again?
Yes
Using ignio AIOps
30 - 30 Plus
3 - They are very skilled and trained well.
- Noise Ticket Reduction
- Automation of repetitive actions
- Automation
- Automation of new business units
Evaluating ignio AIOps and Competitors
Yes - An in house batch job monitoring tool
- Product Usability
It is very easy to use and has a nice interface.
I would not change anything.
ignio is much better.
ignio AIOps Implementation
- Third-party professional services
Digitate. Did very well and was very helpful.
Yes - There was an agile PM methodology.
Change management was minimal - Have not dealt with change management yet.
- Internal issues.
ignio AIOps Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, we needed help setting up the app and getting running.
They are available 24/7
Using ignio AIOps
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Development
- General Use
- Nothing I can think of
Comments
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