Item: ignio AIOps
Rating: 10
Author: Verified User

Overall Satisfaction with ignio AIOps

Use Cases and Deployment Scope

ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing noise tickets, and automating our batch management process.

Pros and Cons

Pros

Easy to use
Great support from ignio team.
Very powerful product that fits right in with our enterprise software.

Cons

Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.

Return on Investment

Very positive, removed thousands of tickets from our environment.
Very positive, automated many of our critical batch processes.

Support Rating

The ignio team that helps us is very good and knowledgeable.

Usability

Very usable. An easy interface to navigate.

This is a great product and, if used properly, it can automate many tasks in an IT Operations Department. It is easy to use, use-friendly, and nice to look at, which is very important if you are using the app all day.

Using ignio AIOps

Users and Roles

30 - 30 Plus

Support Headcount Required

3 - They are very skilled and trained well.

Business Processes Supported

Noise Ticket Reduction
Automation of repetitive actions

Innovative Uses

Automation

Future Planned Uses

Automation of new business units

Likelihood to Renew

It is a very good product and it helps our organization.

Other Software Used

Applied Vision, Tableau Desktop, Tableau Online

Evaluating ignio AIOps and Competitors

Products Replaced

Yes - An in house batch job monitoring tool

Key Differentiators

Product Usability

It is very easy to use and has a nice interface.

Evaluation Lessons Learned

I would not change anything.

Alternatives Considered

Numerics

ignio is much better.

ignio AIOps Implementation

Implementation Rating

Very good and easy.

Implementation Details / Implementation Partner

Third-party professional services

Digitate. Did very well and was very helpful.

Implementation Phases

Yes - There was an agile PM methodology.

Change Management Lessons

Change management was minimal - Have not dealt with change management yet.

Implementation Issues

Internal issues.

ignio AIOps Support

ignio AIOps Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Yes, we needed help setting up the app and getting running.

Bug Resolution

Exceptional Examples of ignio AIOps Support

They are available 24/7

Using ignio AIOps

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None