ignio AIOps

Health checks can be run at scheduled times (Every 8 hours for example).

Running on attributes to determine what actions to take.

Interfacing with other systems.

Add real time monitoring.

Create a functionality that would allow a simple file of attributes to be created and configure the system based on that file. Currently, minor additions need to be made in order for a new system/application to use the automation with its attributes.

A more condensed training for developers to just do minor automation, such as adding additional apps/systems to existing configurable automation.

Future proofing technology.

Reduced turnaround time for requests.

Integration capabilities with our bot to manage end to end user engagement.

Reseller best to advise.

We are a consumer not an operator.

Event management

ITSM integrations

PAM tool integration

Email notification

Detailed realtime business dashboards

More OOB technologies

Self detection of errors or discovery

Easy to use

Great support from ignio team.

Very powerful product that fits right in with our enterprise software.

Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.

Ignio is allowing us to centralize our Operations Team instead of having individuals users develop and maintain their own improvements.

The dashboard provides pertinent information on savings, ticket reductions, effectiveness, and alert coverage.

ignio handles 100+ use cases covering the entire organization including applications and infrastructure.

Centralize the dashboard to view and executed the health of systems in our environment.

It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.

ignio event management helps the organization to manage the alerts well and make an informed decision.

Limitation of Lawson coverage.

Limitation of support for web logic and other middleware applications.

SOX compliance automation reporting.

Business aware, intelligent command center.

Linux patching

Seamless integration

Useability

More out of box reports.

Alert management.

Incident management.

Performing fixes based on faults determined by AI reasoning techniques.

Proactive and predictive identification of issues and remedies.

Can be used as automation tool to automate repeated manual tasks.

Reporting.

More out of box faults and fixes.

More out of the box integrations with monitoring tools.

Predictions & Proactive monitoring

Automated triage and self heal actions

Noise Suppression to provide right priority for the valid incidents

Out of box technology catalogues and feasibility for customization via studio

Feasibility for customization on dashboards

More flexible and user friendly integration with third party tools

Handles server and database alerts well.

We have a large server footprint and this helps us keep up with the issues and noise that can generate and drive volume.

Ease of support is an opportunity, specifically when it comes to upgrades.

Configuring use cases in a more common language like Python would allow for quicker adoption by agents and quicker deployment.

Close loop automation

Predict, prevent and self-heal

Reliability in ERP Operations

User friendly dashboards

SAP/S4 HANA DB capabilities

Middleware support - Webmethod

The Desktop tool is easy to implement and provides us a lot of operational data that isn't cluttered with the cyber data that is needed by other teams. There is a need for the cyber discovery tools, but this is not that tool and the cyber tools are not this tool.

Providing a centralized location for your operational improvements instead of having decentralized teams that rely on localized expertise apply operational improvements that are bespoke one-offs.

The data and dashboards allow for easy discussions on the time activities avoided or saved. This data complements the operational health data for the enterprise as it focuses your attention on what ignio AlOps has done for you.

There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.

The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.

These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

Incident closure Automation

ServiceNow requests Automation

Self Heal feature

Change Request automation

Simplify user management

More detailed dashboard

Additional out of the box use cases