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ignio AIOps

Score8.1 out of 10

14 Reviews and Ratings

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What is ignio AIOps?

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.

Categories & Use Cases

Reviews

What users are saying about ignio AIOps.
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Ignio AIOPS the future of digitizing support - Key enabler

Helen BuchananView profile
My IT Support & Accessibility Portfolio Manager in Information Technology at Not disclosed (5001-10,000 employees employees)

Pros

  • Future proofing technology.
  • Reduced turnaround time for requests.
  • Integration capabilities with our bot to manage end to end user engagement.

Cons

  • Reseller best to advise.
  • We are a consumer not an operator.

Return on Investment

  • Contributed to a 30% drop in operate costs.
  • Reduced turn around time.
  • UX - speed of return to productivity.

Usability

Ignio Delivers!

Georges Kerbage
Senior Product Manager in Information Technology at RBS (10,001+ employees employees)

Pros

  • Incident closure Automation
  • ServiceNow requests Automation
  • Self Heal feature
  • Change Request automation

Cons

  • Simplify user management
  • More detailed dashboard
  • Additional out of the box use cases

Return on Investment

  • Positive, 60% reduction in our incident queues
  • Positive, 35000 + tickets closed a year
  • 5800 plus man hours saved in 1 year

Usability

Ignio AIOps is a good tool to reduce support tickets, reduce outages and self-heal

Verified User
Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use Ignio AIOps to automate services and reliability alerts. We have implemented self-healing with this automation. We have developed Ignio AIOps automation to be configurable allowing them to be reused across applications. This has allowed us to reduce costs and outages. The tool works well with other alerting applications and interfaces with Service Now. We have implemented the automation to work seamlessly with our support team by reassigning any tickets that the automation cannot resolve to them.

Pros

  • Health checks can be run at scheduled times (Every 8 hours for example).
  • Running on attributes to determine what actions to take.
  • Interfacing with other systems.

Cons

  • Add real time monitoring.
  • Create a functionality that would allow a simple file of attributes to be created and configure the system based on that file. Currently, minor additions need to be made in order for a new system/application to use the automation with its attributes.
  • A more condensed training for developers to just do minor automation, such as adding additional apps/systems to existing configurable automation.

Most Important Features

  • Interfaces
  • Configurability
  • Reassignment to support queue when self-healing doesn't work or only alerting is set up.

Return on Investment

  • Reduced support tickets and cost.
  • Reduced outages for business.
  • Freed up support staff.

Alternatives Considered

Blue Prism Intelligent RPA and Mosaic

Great Experience with ignio

Verified User
Analyst in Information Technology (10,001+ employees employees)

Pros

  • Easy to use
  • Great support from ignio team.
  • Very powerful product that fits right in with our enterprise software.

Cons

  • Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.

Return on Investment

  • Very positive, removed thousands of tickets from our environment.
  • Very positive, automated many of our critical batch processes.

Usability

Other Software Used

Applied Vision, Tableau Desktop, Tableau Online

Alternatives Considered

Numerics

Improvements in Action

Verified User
Professional in Information Technology (10,001+ employees employees)

Pros

  • Ignio is allowing us to centralize our Operations Team instead of having individuals users develop and maintain their own improvements.
  • The dashboard provides pertinent information on savings, ticket reductions, effectiveness, and alert coverage.

Return on Investment

  • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
  • ignio has increased our alert coverage by over 60%.

Usability

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