Effective but Old School
Updated June 19, 2025

Effective but Old School

Monica Luckinbill | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infor CloudSuite ERP

Infor CloudSuite Industrial (SyteLine) is used for order tracking, parts/inventory tracking, personnel pay rates in relation to job cost, and all accounting for the company.

Pros

  • Logging work data per job order
  • Generating reports by job order or department and company

Cons

  • Trying to locate forms that you haven't used before is not very user friendly
  • overall view and navigation is very old style and could use an update
  • Reports are built in and not very customizable, could also use an easy report reference guide.
  • system makes it easy for us to generate quotes with accurate production costs to customers
  • Has made tracking of accounting easier
In troubleshooting training gaps for inventory I have found that the system does not always display inventory correctly or parts location effectively. In checking with IT is it a feature of the system that they cannot modify. This can make it difficult for newer hires to ensure they are updating location amounts when pulling inventory correctly and has resulted in errors in inventory counts.
Infor CloudSuite Industrial (SyteLine) is equivalent to ADP, as the system is old style with poor navigation to where you need to go. But just like ADP is effective at the data management they have to handle. Paylocity is more user friendly and easy navigation but has quirks and runs into coding issues alot.

Do you think Infor CloudSuite ERP delivers good value for the price?

Yes

Are you happy with Infor CloudSuite ERP's feature set?

Yes

Did Infor CloudSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Infor CloudSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy Infor CloudSuite ERP again?

No

I have only used Infor CloudSuite Industrial (SyteLine) in my current role so I do not have specific scenarios other than, status/pay rate changes are not date effective so I have to make sure and enter any changes to the employees on the day the change is to occur. It would be better if I could enter changes as I receive them and code those changes to an effective date that can be referenced and pulled for reporting purposes.

Infor CloudSuite ERP Feature Ratings

8.3
Accounts payable
8
Accounts receivable
8
Global Financial Support
10
Journals and Reconciliations
8
Configurable Accounting
8
Standardized Processes
8
8.0
Billing Management
8
Cash and Asset Management
8
Travel & Expense Management
8
Budgetary Control & Encumbrance Accounting
8
Period Close
8
10.0
Inventory tracking
10
Location management
10
10.0
Pricing
10
Order entry
10
Credit card processing
10
Cost of goods sold
10
Order Orchestration
10
Not Rated
Benefit plan administration
Not Rated
6.7
Dashboards
8
Standard reports
5
Custom reports
7
Customization ()
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
10.0
Project Planning and Scheduling
10
Task Insight for Project Managers
10
Project Mobile Functionality
10
Definable Resource Pools
10
10.0
Bids Analyzed and Compared
10
Contract Authoring
10
Contract Repository
10
Requisitions-to-Purchase Orders Integrated
10
Supplier Management
10
6.0
Risk Repository
6
Control Management
6
Control Efficiency Assessments
6
Issue Detection
6
Remediation and Certification
6
10.0
Transportation Planning and Optimization
10
Transportation Execution Management
10
Trade and Customs Management
10
Fulfillment Management
10
Warehouse Workforce Management
10
10.0
Production Process Design
10
Production Management
10
Configuration Management
10
Work Execution
10
Manufacturing Costs
10
10.0
Forecasting
10
Inventory Planning
10
Performance Monitoring
10
10.0
Proposal Management
10
Product Master Data Management
10

Using Infor CloudSuite ERP

300 - Production - so they can see specific job orders, required materials, log their work hours for specific jobs
Inventory - so they can track raw material levels, ensure re-ordering occurs, ensures raw material counts and locations are updated correctly to prevent down time in Production
Shipping - so they can track job orders that they are fulfilling and sending to the customers. Close out job order showing fulfillment
Receiving - so they can log incoming raw materials and other orders for production jobs
Quality Assurance - so they can review jobs including transaction history to account for any errors or non conformance from production and work with Engineering to correct if needed.
Accounting - uses system for reporting performance data of production used to invoice customers for jobs completed.
HR - uses to enter new hires and update pay rates with pay increases so accounting has accurate pay data when pulling reports
Procurement - uses system to review forcasted raw material needs and orders in advance to minimize downtime to production.
2 - We have an IT Team of 2 that manage and update the systems. We have been a small company but have expanded in the last 2 years, I am sure our IT team will be growing soon.
  • Production Management
  • Product Cost Management
  • Inventory Management
  • Unfortunately I am in a role that is not involved in the improvement of this particular system or process so I do not have an answer for this one.
  • Unknown I think we are utilizing it very well currently
Because our leadership team loves this system over other ERP systems they have tried so I don't see this system leaving our company very soon.

Evaluating Infor CloudSuite ERP and Competitors

  • Scalability
This company has been in the process of growing since it started and they wanted a system that could grow with them. We have looked at other systems, and almost implemented another system but leadership was not happy with features of the other one so we stayed with Infor.
Ensure that required needs of my leadership team is able to be met by the system they are interested in moving to before making a move.

Infor CloudSuite ERP Support

Using Infor CloudSuite ERP

ProsCons
Well integrated
Consistent
Unnecessarily complex
Difficult to use
Slow to learn
Cumbersome
Lots to learn
  • Employe data entering and management
  • Job Tracking
  • Work hour tracking
  • Getting into the parts and inventory locations
  • Updating said parts and inventory locations
  • incorrect inventory results in production losses due to missing raw materials.

Comments

More Reviews of Infor CloudSuite ERP

  1. Home
  2. Enterprise Resource Planning (ERP) Systems
  3. Infor CloudSuite ERP Reviews
  4. User Review of Infor CloudSuite ERP