Reviews (1-25 of 36)
Paylocity Web Pay is our current HRIS system. It is administered by our Human Resources Department for our HR and Payroll needs. This includes timekeeping, benefits information and employee portal. It is used across our whole organization in regards to the employee portal portion of the system. The business problem this is addressing are as follows:
- Payroll and tax filing
- Human Resources - New hire reporting, benefits administration, terminations, leaves of absence
- Time tracking - All company paid holidays and other paid time off types are recorded here
- Employee self service - Employees may view their information, record time off, request tax/direct deposit changes, change their own demographic information, view/print check stubs
- Payroll processing is very streamlined within the Paylocity pay grid. The ability to customize it helps a great deal. This is a time saver.
- The check calculator feature, although not intuitive, is used by our administrators and employees. We love this feature. The fact that employees can use this tool themselves is another time saver for administrators.
- We have always had our own customer service representative.
- Their pricing is very competitive.
- The Web Time product does not always communicate well with the Web Pay product which causes issues at times.
- The check calculator tool is not the easiest to use. The set up screen is not intuitive.
- This comment is both good and bad: The dedicated customer service representatives often get promoted (the good part) and therefore, our dedicated rep has changed over quite a bit. It seems just when someone really gets to know our company, they're no longer our rep and often their replacement is very new and not always well trained.
- The web interface is easy to use for both HR representatives and employees of the organization.
- Employees have the ability to update personal and tax information with a user-friendly interface that updates quickly.
- Paylocity provides quality customer support, guiding HR and employees in the helpful direction needed.
- Paylocity could improve guiding users on links to what they are looking for (hovering over the link and getting additional info about what it is).
- Paylocitys timeclocks could use an update to allow more integration with the computer software.
- The on-boarding process seems a bit strenuous for new employees, making it more difficult on the trainers to respond to questions.
- Very user friendly.
- Great customer support.
- Administration is fairly straight forward.
- Reporting. They recently updated their reporting dashboard and it is even more confusing than it was before. Creating custom reports is either time consuming, costly or both.
- Benefits is in a separate portal. This means once you make a change to an employee's personnel file, you must wait overnight for the information to populate into the benefits portal.
- Customer service is great and nice, but sometimes issues take a while to get resolved. Recently we had a payroll reporting issue and it took more than 36 hours for an initial response and over a week for the report to get fixed. The customer service team did what they could and were able to generate what we needed on the back end, but it was frustrating.
- User interface
- The way the sidebar comes in and out can make it a bit more challenging to get back to the previous page you are on.
- In the beginning, when our company was setting up Paylocity, some areas were locked to edit, and we had to reach out to customer service to have them unlock them (mistake on their part).
The primary function we use Paylocity for is to track employee's PTO, sicks days, out of office days, or things of that nature. Along with the primary purpose of using it to keep track of pay stubs.
- It is very user-friendly when you are on the website.
- They also have a mobile app that is simple to use and very identical to their website.
- They have fun tools aside from PTO requests and seeing your pay stubs, such as giving shoutouts to employees internally.
- There was a lag period of manually inputting employees PTO, request time offs, sick days, etc.
- Every quarter it requires us to change our password; although the reasoning behind this ultimately is best for the employee to maintain their privacy, it becomes tedious.
- Company ID is a required field when signing in, and you are not able to have it as a saved, unlike username and password.
- Their online website is user-friendly, and it is also easy on the eyes. Previously when I used ADP portal, it would take a long time to sign in because there were so many options when signing in.
- They have a mobile app which is excellent in this day and age. The mobile app is also simple to use and helps you keep track of when you will get paid, pay stubs, and requesting time off.
- Punch in/Punch out for hourly employees and a very user-friendly interface that works well with mobile. Easy to remember URL for punching in offsite.
- Handling time off requests! Really easy to check balances and submit requests.
- Self-generated tax forms and pay stubs were extremely useful a few months ago when I was looking at new apartments and needed new pay stubs printed on a regular basis.
- Overall, user interfaces are well designed, clean, and user-friendly.
- The UI with past timesheets can be difficult to locate, it's a basic enough function to be highlighted more prominently.
- Delineation of functions nested within the three main sections ("Self Service Portal", "HR & Payroll", and "Time & Labor") are difficult to learn and retain. As a result, I spend more time than I'd prefer clicking around the interfaces to find the page I'm looking for. That said, the interfaces are all so clean and user-friendly that I'm always able to find what I'm looking for eventually.
It addressed the total failure that ADP software caused. The software is smart, well coded, simple, and clear- all things ADP didd not provide. Mostly it has addressed payroll issues we had.
- Admin platform is easy to use and navigate
- Implementation is organized and they follow up
- Recruiting section is effective and clear
- Smart Email templates
- The on-boarding area could be a bit less tedious- starting a new hire from recruit to hire is a bit tedious but you get used to it
- The time clocks need to be hardwired to a running computer at all times- very old technology, even ADP lets us hardwire it to our network (so we do not have to rely on our clocks running on computer)
- Time tracking and integrating with payroll - payroll can be done quickly.
- The interface is user-friendly for employees. It can be a little overwhelming for new employees, but once they get used to where things are, it's nice to have so much information in one place.
- During tax season, the digital W2/tax forms are easy to access.
- Within the self-service portal, employees can acknowledge and congratulate one another. It's always great to have a platform to encourage fellow employees.
- Does have a reporting dashboard that provides helpful, but basic reports.
- Pricing is decent, compared to similar platforms.
- Customer service - although you do get a dedicated rep, they seem to change quite a bit. Additionally, responses have not been timely for us. We often find ourselves continually reaching out. When we do reach someone, it seems we get a lot of "I can't help you now, but let me find someone who can and get back to you", then no one does. We've gone around and around on several issues.
- It doesn't seem to be as customizable as it claims to be/should be. One tweak in the system and things seem to be thrown off. We've had issues, such as making pay rate changes, that seem to become bigger issues than necessary.
- We've had trouble with features/links either moving or no longer being visible. We've had employees who have trouble submitting PTO because the link is not visible. When they log in at a future time, it's there. It has been an odd issue no one seems to be able to explain.
If everything is functioning properly, requesting time off is easy for employees.
It is not a 100% error-free platform (what is?), so you will have to deal with various issues along the way.
- The main thing that Paylocity does well is the self-service portal for employees. It is aesthetically pleasing, easy to use and full of information for employees.
- Another thing is the "impressions" that employees can give to each other to say "job well done" for something.
- There are many areas where Paylocity can improve. Customer service is definitely one of them. They are very slow to respond, if at all. They put no sense of urgency on matters. They tell you they will find out an answer and get back to you then they don't.
- There is so much missing functionality between this system and my last (Paycor) that I can't even remember everything.
- Switching to Paylocity was the worst decision I've ever made in my career.
- I love that Payroll can be run within 2 days of the pay date.
- I love the fact that you can call Paylocity and they are very responsive when you need to make crucial Payroll changes.
- I love the check calculator feature of Paylocity which allow employees to see what effect changes they make will have on their pay.
- You can add up to 3 banks.
- For our organization we were having problems with the Time Tracking portion of the system; we disabled this feature and went to an outside tracking system.
- In terms of Time tracking, Paylocity representatives were not very helpful in offering solutions.
- More Integration of the HR feature in Paylocity.
- It has a very cool and easy to use recognition function called impressions. Instead of a simple instant message or email saying thank you, you can offer an impression saying thanks that can be categorized and made public the rest of the company when they access Paylocity. It's just a cool function that spreads thanks and engagement across the organization with little cost and effort.
- The self service portal for employees is easy to use as well. If you need to access vacation accrual and balances, PTO requests, pay check stubs, pay information, need to change your address or name, etc. it's very easy to find and navigate. You don't need to dig or click everywhere.
- The journal entry function is useful too for 1:1 meetings or check in meetings for manages and their direct reports. It gives an easy module to record notes, discuss topics, attach documents, or make notes of items that need to be followed up on. Not everyone here uses it, but it does help organize meetings and keep them on track.
- The performance management function is good, but it could use some improvement. Some of the fields and functions can be cumbersome or confusing - if you don't need to go too deep into performance management it's fine, but if you really want to customize things or get in deeper it can be difficult.
- The integration of Paylocity with our current applicant tracking system has been very difficult and drawn out. We'd like to integrate the two systems so we can create a smoother onboarding process, but for some reason it's been very difficult to get the two to "talk" to each other. If this integration can be improved, that would be great.
- This is a minor issue, but confirming when vacation hours have been executed or approved can sometimes be confusing because you get more emails than you would expect and sometimes these emails are confusing. A simple message saying approved or not approved or the hours have been taken out of this current pay period would eliminate this confusion, but again, this is a minor thing.
Paylocity may not be best suited for extremely large or global companies. Although it has good capabilities and mostly is easy to use, this platform may not offer all the customization that would be needed for workforces that are very diverse and scattered.
- Reports are amazing- a great database of system reports. Reports Writer is extremely helpful to use when you want to modify a system report or if you want to create a report to meet your particular needs.
- The phone support from Paylocity is outstanding - anytime we have called we have been able to talk to real people. They are always so helpful and super friendly.
- There are a lot of wizards that guide you through setup - for example, setting up a new garnishment is extremely easy when you follow the add a wage wizard- it asks you all questions necessary from setting up a new agency to calculating the new garnishment deduction.
- There is room for improvement when you are navigating from the HR tab that has all the benefits and the other tabs such as payroll. If I am searching for an employee and I am checking their payroll set up, I don't have access to their HR benefit deductions - I have to switch searches to get to that part.
- When we run payroll, if there is a person that is hired on 03.25.2019 and it is set up on auto-pay/exempt and our next payroll is on 03.29.2019, it still picks it up in the payroll batch even though the 03.29.2019 is for pay period 03.10-03.23.2019. It's very easy to make the mistake of paying a new hire when they haven't even submitted a time sheet.
- Managing employee groups in Web Time and Web Pay is a very tedious job- it seems like both Web Pay and Web Time are not communicating completely since we need to navigate between the two to update employee groups.
- Employees can track their time
- Employees have access to necessary forms
- Their training is non existent. They tried a phone training that was did not go well at all.
- There is no follow up with the customer
- I have had so many issues and they have yet to contact me directly for assistance
- Benefits Portal. Extremely easy to use and almost mistake proof. It will not let you elect benefits until the form has been filled out completely, ensuring that you do not miss anything.
- Check History: It's complete and easy to find. Also easy to print or save as PDF. I also appreciate that it can be password protected when downloaded as a PDF.
- Time Off: Easy to request, change or cancel. Also easy for supervisors to approve/deny. Notifications are sent to both the requester and supervisor when a request is made, which means supervisors don't need to regularly be checking in for requests.
- Time Off Balance: I've found it confusing since I started using it. The number has been off before leaving me to believe I had used more time than I had, and then scrambling to try to use up my PTO before it expired. You can pull a PTO report that I have found to be accurate, but the number on the dashboard can be misleading.
- Reporting: Clunky and not customize-able enough for our business needs. The reporting dashboard is slow.
- The link placement for our benefits portal is hidden. I've had to walk numerous employees through finding it, even after sending out a detailed how-to guide.
- Paylocity is very user friendly.
- The app is also really easy to use and is frequently updated.
- It makes breakdowns really clear and also is an easy way to access pay information on the go.
- There are no needed improvements that I can think of.
Cons: There are A LOT. Let's start with the basics. If your employee gets locked out, YOU are the one they call. Paylocity does not offer support to staff. Some of the basic reporting does not work properly. Time-off tracking can't be auto-assigned to new employees, it's another step in the hiring process. When hiring a person using the templates, Paylocity's system can't accurately calculate salaries (seriously...this is a basic function and Paylocity can't perform it). If you have Spanish speaking employees, Payocity does not support them through their platform, but they will still charge you for them. There is a "work-around" (by the way, this their favorite phrase), but ONLY if you use a desktop and ONLY if you use Chrome's translate webpage feature. It's not practical. There is a form for just about everything you want to do unless you ask the right questions. If you know what to ask, you can usually find the right answer.
- Customer service. We're assigned a dedicated account manager, but there is also a broader team that is aware of our account and can assist with the Account Manager is not available. I've always found them to be very knowledgeable and helpful.
- User friendly. Both our management team and employee users have found the platform to be more user friendly than our past systems. I have to answer very few questions about how to access areas of the site.
- Many options. We started with Web Pay's base services, but were able to add advanced HR functions, performance management, and onboarding within the same platform. It's nice to have a single solution rather than multiple vendors pieced together.
- Leave tracking. It's possible, but it's not intuitive. There are many back and forth steps that could be improved.
- Applicant tracking. The additional module is available, but it's not comparable to other solutions out there. I tested it out during the beta phase and chose to go with an outside vendor that integrates with Paylocity instead. Not seamless, but it's worth it to get the better product.
- Tablet friendly pages. I understand that many employees will access the self-service portal through their tablets, but when the system was made "tablet friendly" it took some of the user friendliness away as well. More clicks (or taps) are needed to access basic functions when before they were just right there in front.
- Paylocity's timesheet set up flexibility permits for set up to meet the unique needs of our company in which some employees report to multiple supervisors on an inconsistent basis and different costs centers need to be charged in addition to timesheet approval from multiple sources.
- Paylocity has good reports tools and provides a report writer that permits getting information out of the database for any analytical needs, reports that can be downloaded to MS Excel and manipulated as needed.
- Paylocity provides an easy to use access for all employees to timesheets, benefit time balances and time off requests processed interactively through the system.
- Paylocity provides for input of a wide range of information related to employees to meet a wide range of needs -- including labor allocation information, management of employer benefit and retirement match costs, etc.
- Paylocity needs to improve significantly in working with new clients in the setup and migration process. Paylocity does almost nothing in leading the conversation of discovering new clients needs, what information will be migrated forward in the most efficient manner and helping the new client be aware of what the responsibilities of the new client will be in the new set up. Too much in the process of transition is discovery of what isn't functioning as it needs to be and then conversation exchanges to determine fixes. A more involved upfront process could highlight for Paylocity these client needs and move the transition process forward with less bumps in the road. Setup for Employer Retirement Match, Workers Comp and other ancillary measurements associated indirectly with payroll processing have suffered from this inefficient process.
- Paylocity provided for too rapid transition of account reps during the set up process, considering some of the inefficiencies in their aid process. Also a change in personnel hampered our company's onboarding to their systems as projects for updates were sometimes left hanging or needing to be addressed anew.
- The Paylocity system indeed has great flexibilities and seems capable of handling all our needs -- eventually. You have to push for solutions at times because some of the account reps are learning their system themselves and give the answer something can't be done as a solution, but it can be. Some of the ancillary measures related to payroll -- Retirement Match, Workers Comp and nonprofit funding for Unemployment costs are examples in which we were told what we were seeking couldn't be done, but as further answers evolved, the system can provide for our needs.
Paylocity is easily accessed via a mobile app which makes its user interface and ability to use easily available to staff and managers.
This is a very nice system for payroll time punches.
- Easy to access via mobile phone app or on computers
- Has reports and does everything electronically no paper
- Very easy to use user interface on the app and web
- Looks like it does everything needed for payroll and time punches for scheduling and time off.
- Paylocity provides sufficient quarterly tax filings filed in a timely manner.
- Paylocity has some customizable features and some custom reporting that can be useful to a company.
- Their timekeeping system is clunky and hard for managers to navigate through and use- I wish there was more flexibility for timekeeping management.
- They don't seem to have a lot of other systems that they interface with well and sometimes trying to get them to work with outside vendors is complicated.
- I feel that their customer service is lacking. I can't tell you how many times I have called regarding urgent issues and I felt that it took a very long time have someone get back to me, and in some cases they didn't get back to me at all.
- The time keep system is very easy to use. We don't use the punch clock feature so they set up our system so that employees just enter their total hours worked. I like this because we told Paylocity what we wanted and they gave it to us.
- Setting up a new employee is hassle free. You decided in your initial set up what fields you want to include and also what you want to allow the employee to do. Even if you didn't decide in the beginning you can make changes later which is very convenient.
- When processing payroll you can make changes within the batch. Say you forgot to add a deduction, you would just go right to that persons main file and make the adjustment and keep processing your payroll. This is my favorite feature of all.
- If your organization is anything like mine you have employees that forget to put in time. Well even if you have locked the payroll you can unlock it before you process it and let that person enter the time missed. You can then close it and proceed with what you were doing.
- The one thing I usually have an issue with is the time it takes for a service rep to get back to you when resolving a problem. I feel it's all about follow up. If they won't be able to get back to you right away then they should at lease send a message saying they are working on the issue and hope to get back with you soon.
- All in one system - Payroll, HRIS, Applicant Tracking, Onboarding, Benefits, ReportWriter, Safety/OSHA, Timekeeping. You don't have multiple disjointed systems/modules. Everything is a seamless integration, whether you use their modules or not.
- Easily Integrates with other systems. You can swap out ATS or use theirs, easily integrates with other timekeeping systems, as well as other Learning Management Systems.
- Easy to use for HR and Employees
- Electronic Signatures for forms, handbooks, documents, etc
- PAYLOCITY CUSTOM FIELDS - You can easily utilize over 140 custom fields that are available (payroll/HR custom drop-downs, text fields, check box, date fields, and text fields). In addition to the ability to easily create a custom field without ever having to rely on Paylocity for setting it up; all custom fields can be reporting on.
- ReportWriter - dashboard is limited to headcount, employee status, would be nice if the functionality was expanded.
- Implementation - Unfortunately we ended up with an incompetent Rep who didn't understand our payroll or our codes. He was responsible for getting everything uploaded from the old system to the new system. He made multiple mistakes, most of which I had to catch on my own! They do not offer a dedicated Rep for implementation (unless you are a large Co). I would suggest asking for one, regardless of size!
I would definitely recommend Paylocity to anyone who is considering a new Payroll/HRIS. If you have other systems that you currently use, such as timekeeping, I would recommend finding out how the integration works. It might be easier to purchase their module than to use your own.
Another important question to ask when researching Paylocity is customizations - What is the client allowed to customize in the system vs. what Paylocity can do. Some Co's out there don't allow for customizations or they charge you every time you want to change something (Ultimate Software, NOT Paylocity).
- Processing payroll for 900+ employees became a lot quicker with Paylocity; once time was approved by managers you imported the batch and processed.
- Entering data was very easy and user friendly
- Uploading employee paperwork into their profile is the best
- Maybe some improvement on the badge number situation. If possible, Paylocity could work on something so that when you enter a termination date the badge number goes back to the employee number automatically
- Setting up security roles for reports was a little challenging, it works, but took some time
Paylocity Scorecard Summary
Feature Scorecard Summary
Online Payroll Processing
- Paycheck Calculator
- Pre-Process Register
- Quick Data Entry
- Custom Calculations
- Online Reporting
- Comprehensive Labor Distribution
- Third-Party Checks/Direct Deposit
- Effective Dating/Point-In-Time Reporting
Standard Human Resources
- Rate History
- EEO Tracking & Reports
- Retirement Plans
- Dependent Tracking
- Employee Biography
- Company Directory
- Work Eligibility/Authorization Tracking
- Emergency Contacts
Paylocity Technical Details