Paylocity

Paylocity is a great stepping stone from a more manual payroll and tax process. Once implemented and administration is trained, the process is more efficient and probably cut four hours off of my payroll processing time. The Performance module automated our review process as well. Now, everyone can easily look up their past reviews right in their Paylocity account. If employees need something, they can usually just find it right in their account, opposed to contacting HR and and HR finding it for them. Paylocity does have a slower response time for certain things and when I ask that the problem be escalated, I never know who it is going to and status updates are few and far between. For example, I needed to report a cash bonus for a few employees. One person told me to do it one way, which was incorrect, and then the other person had to back that out and do it another way. This took over a month to unravel and in the end I had to manually adjust the GL.

Customer service is horrible if you need more than just basic questions answered. Any support beyond the person who answers the phone is a joke. During the pandemic, we have needed help with things like amending returns for the Employee Retention credits. We are still waiting for our 2nd quarter 2021 returns to be amended. They have had the info since July. I have asked multiple times to speak with a tax professional, supervisor, or even my account rep and it has not happened. No return calls, no answers. To this day we still have not received any refunds because it took months for them to amend any returns at all. Also, just reviewed W2's and found that they are withholding Federal Income Tax incorrectly for individuals using the latest W4 form. Took only 400.00 total out for last year on an employee who made a significant amount of money and yet I cannot speak to anyone with any knowledge. Needless to say, we are in the process of changing services. We also wanted them to submit 401k directly to our vendor. Gave them all the info to set that up and despite several requests, it never happened. Just completely ignored our requests even though we were told it was possible by our salesperson.

Support for basic questions is great. If I run into something while doing a payroll, first level support is quick and always has the answer.

Anything beyond that is non existent. We have not been able to speak with our dedicated account rep for months. We leave messages or are promised that he will call us right back, but he never does.

We have some serious tax issues right now and I cannot even get to a supervisor or tax professional and this is truly something beyond first level support capabilities.

During our initial setup we provided them with spreadsheets so they could import our employee info. They did that and everything was reviewed and yet later we found employees with info that had just been changed (like social security numbers) and some employees had to amend income tax returns.

We have had tax deposits filed late and received penalties. They got them waived but we had to use our "one time exemption" for something they caused.

Dont' waste your valuable time. In my experience, no customer service at all, even when you get to them, they are not knowledgeable.

Well, Paylocity is a time-friendly, fully supportive, and robust HR app that should be used far more widely. It is therefore to perform all HR works for an organization or any kind of business institution. It's a super professional tool that cares so much and is meaningful for its users. They have a mobile-based solution for HR management and that is one of the best support for the HR team as we can connect with each other whatever the condition is. It helps dynamic reporting with HRMS that is like a kind of extra care for its users.

Most HR systems are messy, antiquated and a non-combined and coordinated approach. When records are sometimes on paper, sometimes on digital and sometimes across more than one digital system, consolidation of efforts and systems is the best first step. Paylocity also eliminates the need for repeat access to payroll documents. Employees enjoy the convenience of updating their personal information online.

Paylocity is a great software for the HR team that can be easily utilized by the entire team. It is a great tool for medium-sized companies that are continuing to grow. Chances are, it might not be the best fit for startups/small companies. I do, however, think the functionality is great for any and every company.

For a single company, Paylocity is well suited for onboarding employees, getting them paid and tracking PTO. Paylocity had many promises of being able to have multiple companies be able to share employees and track information but has fallen short in this regard

Paylocity would be great for a single state employer with a small number of 40-hour-per-week employees. It does best with simple payrolls without a lot of variables. Paylocity is not intuitive to use and is very complicated if you have variable hour employees and a lot of different things going on. Multiple steps are needed for most processes and setup is difficult. Customer service is a nightmare, as reps I have spoken to have not had sufficient knowledge of the product and issues did not get resolved for long periods of time, if ever.

Would not recommend, worst experience with a payroll provider throughout my career. Customer service will either not reply or send replies without reading your emails, there were open support tickets months old that we kept being told were "being worked upon " but we never got anything resolved. [I felt that] open enrollment was painful, there were constant errors that we would catch and ask them to fix. Spending accounts management was [not the greatest] through Paylocity.

This tool is suitable for those organizations, which are occupied by many employees. Through this tool, I have much time to handle taxation and expense. It will provide you an intuitive interface where everything is placed in an organized manner. For me, this is providing reliable and effective services.

I think, compared against its largest competitors, Paylocity is a great choice for an all-in-one HR management platform.

If you are looking for a payroll service that prides itself for customer service, look at some other payroll service providers.

If I could give a ZERO, I would!

We've been waiting TWO days just to be able to adjust employee times!

We have a large and complicated payroll process which we were very excited that Paylocity was equipped to handle as long as we upload our payroll correctly. It is not, however, equipped to track these complex structures within the system because bonus metrics have to be tied to the position rather than the employee. Because of this, we have to use clunky custom fields with limited functionality.

The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.

I believe that Paylocity is a one-stop-shop for everything from time keeping to benefits. It's also a tool for our team members to put in time-off requests, print their check stubs and W2s, and also it gives each team member the opportunity to give impressions (kudos) to someone else in the company. It allowed the manager to write in each team member's journal (file statements, etc.).

Every time I call, their security is amazing. You have to provide company ID, your name, and your employee ID# so that they know whether or not they can speak to you or give you any information. When you have a question they are always available to walk you through whatever it is you are having trouble with. If they don't have an answer, they will take your information and get back to you in a timely manner.

Paylocity is a great program for any company that has to do payroll or track and manage employee time. It is so easy to use and super easy to understand. Paylocity makes everything as simple as a click of a button and the appropriate alerts go where they need to go without much extra help.

I give this rating because Paylocity is super easy and user-friendly. It makes payroll a breeze, time-off requests and approvals simple, Time and PTO tracking are easy. There are many benefits to using this program. I highly recommend Paylocity to anyone with employees.

Paylocity is well suited to HRIS functions; less appropriate for reporting.

It took a lot of effort for our payroll team to get the proper support from them.

I have used other payroll programs, and nothing compares to Paylocity. However, they should be able to have video training of "everything" it can offer or do.

There are more positives than there are negatives. Although it has some minor things to work on, overall, it's a fantastic program to use for any company.

Paylocity is excellent, especially in comparison to ADP portal due based on the following reasons

• Their online website is user-friendly, and it is also easy on the eyes. Previously when I used ADP portal, it would take a long time to sign in because there were so many options when signing in.
• They have a mobile app which is excellent in this day and age. The mobile app is also simple to use and helps you keep track of when you will get paid, pay stubs, and requesting time off.

1. We are still new to Paylocity, as we have only been using this for the past three months.
2. So far, so good, there are no hiccups on my end.
3. Their website is user-friendly and easy on their eyes.
4. They have a mobile app that is also easy to use.

If you don’t need a lot of customer service or if they get your set up done correctly then you might think this is awesome and have a great experience. The functionality of the product is really good. Just disappointed in customer service and particularly the tax dept has my been my main complaint. Easy stuff they can handle a little better but they will refer you to the knowledge base articles.

Good product but bad customer service

The negative things that I mentioned are likely not going to be an issue for most companies. That said, I feel like Paylocity is a great product for all businesses. It offers a lot of information, which can make things difficult to locate, but it is worth it once you become familiar with it.

I have not had any issues since I have begun using it and it is very detailed in its reporting. I love having access to my checks and being able to see exactly where all of my money is going. Easy to adjust tax deductions.

I think Paylocity well suited for most companies. It provides a wide selection of options, and from what I’ve heard from our Payroll specialist, the customer service is excellent at handling any problems that occur. They always seem to be able to fix issues quickly.

I haven’t had any significant problems with Paylocity. I’ve always been able to submit time off and clock in/out without any issues. I think it’s a great product. I think it would be nice if it would be integrated without current accounting software, but it isn’t too difficult to make the reports to record the expenses.

Paylocity is well suited for a company that has a majority of hourly employees. The software tracks time well, and it is a mostly simple program for users if a company only requires one action from them. If your team is predominantly salaried, then it makes less sense to use this software.

Support is average. Not exceptional, but not injurious.

The Web Pay product worked really great for us until recently (last November) when we added the Web Time product. Since adding Web Time, we've had issues with things that we have often had to chalk up to system glitches since the two products don't seem to communicate very well at times.

It's well suited if you are a smaller company and only want to use Paylocity for elementary functions (payroll and PTO). Besides that, I think the way it is organized would make it a bit more challenging to have more complex and detailed information. It can be confusing to swap between all of the tabs, which is why I don't think it would be easy to use if there was much more information on it.

I would rate Paylocity at an 8. It's a simple, overall user-friendly website. That would be ideal for smaller companies using it mainly to track requested days off, days taken, and any payroll-related things. It's easy to edit and change information as well. The only downfall is that the sidebar can make it a bit more challenging to go back to the previous page, but besides that, it's simple and easy to use.