Paylocity Web Pay is our current HRIS system. It is administered by our Human Resources Department for our HR and Payroll needs. This includes timekeeping, benefits information and employee portal. It is used across our whole organization in regards to the employee portal portion of the system. The business problem this is addressing are as follows:
- Payroll and tax filing
- Human Resources - New hire reporting, benefits administration, terminations, leaves of absence
- Time tracking - All company paid holidays and other paid time off types are recorded here
- Employee self service - Employees may view their information, record time off, request tax/direct deposit changes, change their own demographic information, view/print check stubs
- Payroll processing is very streamlined within the Paylocity pay grid. The ability to customize it helps a great deal. This is a time saver.
- The check calculator feature, although not intuitive, is used by our administrators and employees. We love this feature. The fact that employees can use this tool themselves is another time saver for administrators.
- We have always had our own customer service representative.
- Their pricing is very competitive.
- The Web Time product does not always communicate well with the Web Pay product which causes issues at times.
- The check calculator tool is not the easiest to use. The set up screen is not intuitive.
- This comment is both good and bad: The dedicated customer service representatives often get promoted (the good part) and therefore, our dedicated rep has changed over quite a bit. It seems just when someone really gets to know our company, they're no longer our rep and often their replacement is very new and not always well trained.
- Benefits Portal. Extremely easy to use and almost mistake proof. It will not let you elect benefits until the form has been filled out completely, ensuring that you do not miss anything.
- Check History: It's complete and easy to find. Also easy to print or save as PDF. I also appreciate that it can be password protected when downloaded as a PDF.
- Time Off: Easy to request, change or cancel. Also easy for supervisors to approve/deny. Notifications are sent to both the requester and supervisor when a request is made, which means supervisors don't need to regularly be checking in for requests.
- Time Off Balance: I've found it confusing since I started using it. The number has been off before leaving me to believe I had used more time than I had, and then scrambling to try to use up my PTO before it expired. You can pull a PTO report that I have found to be accurate, but the number on the dashboard can be misleading.
- Reporting: Clunky and not customize-able enough for our business needs. The reporting dashboard is slow.
- The link placement for our benefits portal is hidden. I've had to walk numerous employees through finding it, even after sending out a detailed how-to guide.
- Paylocity is very user friendly.
- The app is also really easy to use and is frequently updated.
- It makes breakdowns really clear and also is an easy way to access pay information on the go.
- There are no needed improvements that I can think of.
Paylocity Web Pay Review: "Proceed with caution! No payroll company is that great, but Paylocity is probably the worst."
Cons: There are A LOT. Let's start with the basics. If your employee gets locked out, YOU are the one they call. Paylocity does not offer support to staff. Some of the basic reporting does not work properly. Time-off tracking can't be auto-assigned to new employees, it's another step in the hiring process. When hiring a person using the templates, Paylocity's system can't accurately calculate salaries (seriously...this is a basic function and Paylocity can't perform it). If you have Spanish speaking employees, Payocity does not support them through their platform, but they will still charge you for them. There is a "work-around" (by the way, this their favorite phrase), but ONLY if you use a desktop and ONLY if you use Chrome's translate webpage feature. It's not practical. There is a form for just about everything you want to do unless you ask the right questions. If you know what to ask, you can usually find the right answer.
- Customer service. We're assigned a dedicated account manager, but there is also a broader team that is aware of our account and can assist with the Account Manager is not available. I've always found them to be very knowledgeable and helpful.
- User friendly. Both our management team and employee users have found the platform to be more user friendly than our past systems. I have to answer very few questions about how to access areas of the site.
- Many options. We started with Web Pay's base services, but were able to add advanced HR functions, performance management, and onboarding within the same platform. It's nice to have a single solution rather than multiple vendors pieced together.
- Leave tracking. It's possible, but it's not intuitive. There are many back and forth steps that could be improved.
- Applicant tracking. The additional module is available, but it's not comparable to other solutions out there. I tested it out during the beta phase and chose to go with an outside vendor that integrates with Paylocity instead. Not seamless, but it's worth it to get the better product.
- Tablet friendly pages. I understand that many employees will access the self-service portal through their tablets, but when the system was made "tablet friendly" it took some of the user friendliness away as well. More clicks (or taps) are needed to access basic functions when before they were just right there in front.
- Paylocity's timesheet set up flexibility permits for set up to meet the unique needs of our company in which some employees report to multiple supervisors on an inconsistent basis and different costs centers need to be charged in addition to timesheet approval from multiple sources.
- Paylocity has good reports tools and provides a report writer that permits getting information out of the database for any analytical needs, reports that can be downloaded to MS Excel and manipulated as needed.
- Paylocity provides an easy to use access for all employees to timesheets, benefit time balances and time off requests processed interactively through the system.
- Paylocity provides for input of a wide range of information related to employees to meet a wide range of needs -- including labor allocation information, management of employer benefit and retirement match costs, etc.
- Paylocity needs to improve significantly in working with new clients in the setup and migration process. Paylocity does almost nothing in leading the conversation of discovering new clients needs, what information will be migrated forward in the most efficient manner and helping the new client be aware of what the responsibilities of the new client will be in the new set up. Too much in the process of transition is discovery of what isn't functioning as it needs to be and then conversation exchanges to determine fixes. A more involved upfront process could highlight for Paylocity these client needs and move the transition process forward with less bumps in the road. Setup for Employer Retirement Match, Workers Comp and other ancillary measurements associated indirectly with payroll processing have suffered from this inefficient process.
- Paylocity provided for too rapid transition of account reps during the set up process, considering some of the inefficiencies in their aid process. Also a change in personnel hampered our company's onboarding to their systems as projects for updates were sometimes left hanging or needing to be addressed anew.
- The Paylocity system indeed has great flexibilities and seems capable of handling all our needs -- eventually. You have to push for solutions at times because some of the account reps are learning their system themselves and give the answer something can't be done as a solution, but it can be. Some of the ancillary measures related to payroll -- Retirement Match, Workers Comp and nonprofit funding for Unemployment costs are examples in which we were told what we were seeking couldn't be done, but as further answers evolved, the system can provide for our needs.
- The main thing that Paylocity does well is the self-service portal for employees. It is aesthetically pleasing, easy to use and full of information for employees.
- Another thing is the "impressions" that employees can give to each other to say "job well done" for something.
- There are many areas where Paylocity can improve. Customer service is definitely one of them. They are very slow to respond, if at all. They put no sense of urgency on matters. They tell you they will find out an answer and get back to you then they don't.
- There is so much missing functionality between this system and my last (Paycor) that I can't even remember everything.
- Switching to Paylocity was the worst decision I've ever made in my career.
Paylocity is easily accessed via a mobile app which makes its user interface and ability to use easily available to staff and managers.
This is a very nice system for payroll time punches.
- Easy to access via mobile phone app or on computers
- Has reports and does everything electronically no paper
- Very easy to use user interface on the app and web
- Looks like it does everything needed for payroll and time punches for scheduling and time off.
- Paylocity provides sufficient quarterly tax filings filed in a timely manner.
- Paylocity has some customizable features and some custom reporting that can be useful to a company.
- Their timekeeping system is clunky and hard for managers to navigate through and use- I wish there was more flexibility for timekeeping management.
- They don't seem to have a lot of other systems that they interface with well and sometimes trying to get them to work with outside vendors is complicated.
- I feel that their customer service is lacking. I can't tell you how many times I have called regarding urgent issues and I felt that it took a very long time have someone get back to me, and in some cases they didn't get back to me at all.
- The time keep system is very easy to use. We don't use the punch clock feature so they set up our system so that employees just enter their total hours worked. I like this because we told Paylocity what we wanted and they gave it to us.
- Setting up a new employee is hassle free. You decided in your initial set up what fields you want to include and also what you want to allow the employee to do. Even if you didn't decide in the beginning you can make changes later which is very convenient.
- When processing payroll you can make changes within the batch. Say you forgot to add a deduction, you would just go right to that persons main file and make the adjustment and keep processing your payroll. This is my favorite feature of all.
- If your organization is anything like mine you have employees that forget to put in time. Well even if you have locked the payroll you can unlock it before you process it and let that person enter the time missed. You can then close it and proceed with what you were doing.
- The one thing I usually have an issue with is the time it takes for a service rep to get back to you when resolving a problem. I feel it's all about follow up. If they won't be able to get back to you right away then they should at lease send a message saying they are working on the issue and hope to get back with you soon.
- All in one system - Payroll, HRIS, Applicant Tracking, Onboarding, Benefits, ReportWriter, Safety/OSHA, Timekeeping. You don't have multiple disjointed systems/modules. Everything is a seamless integration, whether you use their modules or not.
- Easily Integrates with other systems. You can swap out ATS or use theirs, easily integrates with other timekeeping systems, as well as other Learning Management Systems.
- Easy to use for HR and Employees
- Electronic Signatures for forms, handbooks, documents, etc
- PAYLOCITY CUSTOM FIELDS - You can easily utilize over 140 custom fields that are available (payroll/HR custom drop-downs, text fields, check box, date fields, and text fields). In addition to the ability to easily create a custom field without ever having to rely on Paylocity for setting it up; all custom fields can be reporting on.
- ReportWriter - dashboard is limited to headcount, employee status, would be nice if the functionality was expanded.
- Implementation - Unfortunately we ended up with an incompetent Rep who didn't understand our payroll or our codes. He was responsible for getting everything uploaded from the old system to the new system. He made multiple mistakes, most of which I had to catch on my own! They do not offer a dedicated Rep for implementation (unless you are a large Co). I would suggest asking for one, regardless of size!
I would definitely recommend Paylocity to anyone who is considering a new Payroll/HRIS. If you have other systems that you currently use, such as timekeeping, I would recommend finding out how the integration works. It might be easier to purchase their module than to use your own.
Another important question to ask when researching Paylocity is customizations - What is the client allowed to customize in the system vs. what Paylocity can do. Some Co's out there don't allow for customizations or they charge you every time you want to change something (Ultimate Software, NOT Paylocity).
- Processing payroll for 900+ employees became a lot quicker with Paylocity; once time was approved by managers you imported the batch and processed.
- Entering data was very easy and user friendly
- Uploading employee paperwork into their profile is the best
- Maybe some improvement on the badge number situation. If possible, Paylocity could work on something so that when you enter a termination date the badge number goes back to the employee number automatically
- Setting up security roles for reports was a little challenging, it works, but took some time
- I liked how you could use it to schedule employees
- See when employees clocked in and out and who was absent by way of the scheduler
- How you could create templates for each individual employee and assign it
- We paid employees 8 hours even if they worked for 7.5. It was difficult to get the program to understand this so we always had to over write this
- Have it integrate with Microsoft Outlook so that there could be reminders if an employee forgot to clock in.
- Automatic clock out for lunches would have helped
Paylocity Web Pay Review: "Not a big fan of the Benefits or Performance Management sections of the modules."
- I think it is great that Paylocity offers all types of training for their clients needs all at zero additional costs.
- I think that Paylocity has the functionality to handle Payroll in a respectable manner.
- I do like the layout of the Employee Self Service Module.
- An example would be the PM (Performance Management) System within Paylocity. It is not very customizable in particularly with communication settings, launching PM Evaluations and also notifications are poorly able to be used.
- I also think the Web Benefits module is very poor, and feel that the representatives that oversee it aren't that confident in the system, as well. To my understanding, it was a newly acquired system that wasn't fully executed (in my opinion) with integration of WebPay.
- I think (this may be a cultural piece), but having more functionality within the WebPay system would be great, and logical corrections could be incorporated, for example if someone wants to add a checking account number into their account, the system would be able to identify if missing digits were not there or the proper state routing number was also there.
Paylocity Web Pay Review: "Great HRIS tool if you're looking to save money and not customize greatly."
- Customer Service - excellent ability to quickly respond, make custom adjustments, and always be helpful to quickly resolve any issue.
- The system just works - there is very little down time and we are able to get everything we need done.
- Sharp onboarding - our company transitioned to Paylocity from a PEO provider. They were knowledgable and able to get us up and running in 1/3 of the time promised by their 'big competitors'
- Price - The value of the product is hard to believe. Again, a fraction of their big competitiors.
- User Interface - the general negative feedback from our employees is that the self service portal in WebPay feels quite old. The system is a little bit clunky, but for someone using it every day, you learn quickly where to navigate to get what you need. The WebBen and Time & Attendance portals are both much high quality in interface.
- Paylocity is not yet an international product - only U.S.
- While they are eager to help, certain features such as incentive tracking (for sales) are not available. It is hard to customize so you need to be prepared to use the functionality out of the box and 'as is'.
- Reporting was amazing, you can customize any data you need regarding employees and payroll.
- Very easy to read, follow and understand. It was user friendly.
- Ease of use was outstanding, it I didn't know where to locate something or how to do something I was able to figure it out just by looking and "guessing" where it would be, 99% I was right. Which makes life much easier instead of having to constantly call support when in doubt of what to do!
- Customer support was reliable and if they did not know the answer would always follow through with finding out.
- Layout was easy to follow.
- Had all vital info I needed.
- Compatibility would be the biggest issue. If it was compatible with our accounting software we would want to keep it.
- The system had some redundancy issues, for example if you can't find an employee it pops up a warning and pulls you from the page you were on. You had to click on it and than start over.
- Scanning in and attaching items seemed to take longer than necessary, it would seem there could be some type of system to allow it to be quicker.
- Payroll preview process was flawless. I always knew my payroll was perfect before posting. Previews took only moments, instead of having to post, wait for reports, review them, reject the batch if there was an error, wait for 10 minutes to pass before posting again, etc. like another payroll program does.
- I liked that my exempts could view their vacation balances & request time off without having to bother with the timecard system. The accruals were very easy to maintain and manage.
- Very good value for the price! I was paying about a quarter of what I was spending on another system for all the same functions I needed to use.
- Strong reporting module was easy and intuitive to use.
- Single sign for all the modules was awesome.
- Ability for managers to enter changes for their employees, i.e. salary, department, job title, etc. and have it routed electronically to the appropriate people for approval.
- Ability to maintain international employee data, even if not processing their payroll through Paylocity.
- Ability to add custom fields for other non-payroll related data.
Paylocity Web Pay Scorecard Summary
Feature Scorecard Summary
About Paylocity Web Pay
Web Pay provides 24/7 access to your online payroll and human resource data. Web Pay offers highly customizable functionality for such things as General Ledger and Accruals, along with self-service capabilities and advanced report writing features.
Online Payroll Processing
- Paycheck Calculator
- Pre-Process Register
- Quick Data Entry
- Custom Calculations
- Online Reporting
- Comprehensive Labor Distribution
- Third-Party Checks/Direct Deposit
- Effective Dating/Point-In-Time Reporting
Standard Human Resources
- Rate History
- EEO Tracking & Reports
- Retirement Plans
- Dependent Tracking
- Employee Biography
- Company Directory
- Work Eligibility/Authorization Tracking
- Emergency Contacts
Paylocity Web Pay Technical Details