Infor CRM
Updated April 08, 2015

Infor CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

10.1

Modules Used

  • CRM marketing module

Overall Satisfaction with Infor CRM

Pros

  • We used the CRM in conjunction with an external ESP provider. The tool was fantastic at creating key user segments that we leveraged to send targeted emails out to.
  • The tool integrates nicely with various external providers and the data structure makes incorporating new data sets very easy.

Cons

  • My only issue with the tool is the heavy use of windows or tabs when running reports. I believe this was corrected in the latest version.
  • The tool is very robust. It is important to have the resources on site to be able to understand and play with all the bells and whistles.
  • The crm was used primarily for the email channel. In the first six months of use, we had increases in email revenue and significant labor savings.
Make sure you use an external solutions expert to help with the setup. We used the experts at Knowledge Transfer to provide our initial setup. I would use them again.

Using Infor CRM

The tool's versatility and ability to integrate make it a great solution for almost any setup.

Using Infor CRM

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