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Things are getting better.......
Updated April 29, 2015

Things are getting better.......

John Scales | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

8.1

Modules Used

  • Web version

Overall Satisfaction with Infor CRM

My Telesales group has been using Infor CRM for the last 7 months, with plans to roll it out to the rest of the inside sales group and field sales within 2 - 3 months.
  • Appears to be detailed and customizable to roll out to other groups within company.
  • Day-to-day use by Telesales reps is, for the most part, user friendly
  • Look and feel seems outdated
  • Back-end admin work to make simple changes is very difficult and easy to make mistakes.
  • Microsoft interface & integration needs a lot of work
  • Faster lead conversion
  • more accurate Account and contact management
  • Increased effeciency for Telesales Reps
  • Salesforce.com,GoldMine,act,Microsoft Dynamics CRM
As the admin, the ability to make simple changes with Infor is much more diffcult and mistakes are easily made. The back help support and training materials for Infor is severly lacking vs any other CRM product i have used in the past. I will say the support piece does seem to be getting better since Infor took over, but they have a long way to go to equal a CRM like Salesforce.com.
Since Infor purchased Saleslogix things have slowly gotten better and I am holding out hope they will improve significantly. I have been researching Salesforce.com in the event that we decide as a company to switch, and the help & support materials with Salesforce is dramatically better then Infor.

Infor CRM Feature Ratings

4.0
Customer data management / contact management
7
Workflow management
3
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
3
Channel / partner relationship management
6
Customer Service & Support ()
Not Rated
4.0
Lead management
7
Email marketing
1
6.0
Task management
6
1.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
1
1.0
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
5.0
Single sign-on capability
5
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Not Rated
Mobile access
Not Rated

Using Infor CRM

Infor CRM Implementation

  • Professional services company

I would rather not say because I will not do business with them again nor recommend them to anyone else.