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Visual 8.0 & VTA Review.
November 13, 2015

Visual 8.0 & VTA Review.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infor VISUAL

We have been using the Visual Time & Attendance (VTA) module for approximately a year now. We are in the middle of our implementation into Visual 8.0 across the whole organization.

Visual 8.0 will be used enterprise wide. We merged with a larger company 14 months ago and we are now in the process of combining systems into Visual. It will handle our accounting systems and scheduling.
  • Visual provides a one-stop shop for our organization.
  • VTA has been extremely unreliable. I would not recommend it. It is not customizable at all. There is no logical way to handle shift differentials which is a huge issue with a company that runs 24/7.
  • If you do not have a schedule set up, they cannot clock in. This poses a problem for anyone that gets called in on a shift they don't normally work on.
  • Will increase efficiency, will streamline our processes, especially in Customer Service and Scheduling.
VTA doesn't even come close to Ascentis in the realm of timekeeping.
I would ask about the customization features and the costs associated with getting the system to actually work the way you need it to.

Infor VISUAL Feature Ratings

5.0
Accounts payable
5
Accounts receivable
5
Subledger and Financial Process ()
Not Rated
5.5
Inventory tracking
6
Automatic reordering
Not Rated
Location management
5
6.0
Pricing
6
Order entry
6
Credit card processing
Not Rated
Cost of goods sold
6
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

Using Infor VISUAL

750 - Top to bottom - the whole organization will be using Infor Visual from our operators entering their part counts and times to the CFO getting financials.
5 - IT support group
  • Scheduling/inventory management
  • Order processing and bidding
  • Accounting
It is unlikely that we would spend the money and time it takes to make a switch again in the near future.

Infor VISUAL Implementation

Could have used more hands-on approach. There are multiple webinars and information sessions but until you actually use the system, these are not very helpful.
  • Vendor implemented
Change management was a big part of the implementation and was well-handled - It is hard to teach an old dog new tricks. The new systems are very intimidating for our more tenured employees.
  • Getting down into the nitty gritty of what we need to have happen compared to what we are doing now.

Infor VISUAL Support

Costly
ProsCons
None
Poor followup
Less knowledgeable
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
No - Our company expects our IT team to handle the VTA system due to the costs for support. They are not qualified to do this and makes things more difficult than need be.
Not at all. I haven't even tried.

Using Infor VISUAL

If you are not very computer literate, this is a difficult system to learn.
ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • None
  • Finding the correct module is confusing. The user interface is not very user friendly.
  • The layout of the screens are confusing.