Great Software ... if you can afford it.
May 08, 2015

Great Software ... if you can afford it.

Russ Vanover | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Infusionsoft

It is being used across clients primarily for webinar and event attendance sales. It allows for constant contact with potential buyers and delivery of quality content relevant to our industry.
  • Customer service is great
  • 3rd party plugins make buying decisions and lead generation gathering very easy for the end user.
  • Tagging and lead scoring allows you to zero in on people that are interacting with.
  • Database deduping is not automatic.
  • Hidden fees make this product quite expensive,,, Almost out of the range of small businesses
  • Infusionsoft should start incorporating functionality of popular 3rd party apps.. Vanilla Infusion-soft is quite underwhelming the power of it does not become apparent until you take on the extra cost of third part aps.
  • Their database isn't well thought out... For instance, I once went to update 'records' in the system based off their 'record id'. I selected the wrong option and accidentally did a "tag update". Unfortunately, their system uses the same record range for contacts as it does tags. This ended up in me wiping out almost 1 year of tagging efforts when my recordid matched a tagid.... Very poor design... Insult to injury was it was going to cost extra to roll back.
  • A large number of the reports are worthless...
  • No quick and reliable way to stop a rogue mailing midway
  • The lists of Campaigns in Campaign builder should be able to be organized,,, I have active campaigns from a year ago I need to check and often times they are hard to find.
  • Negative ROI for clients with small lists
  • Tremendous success using SMS lead capture with IS
  • Great for tracking newsletter clicks
Will it pay for itself? (generally no if you do not have a large mailing list to start with)
Can I afford the functionality I need outside of Infusionsoft's vanilla automations? ( I currently have to use Zapier, Plus This, Fix your Funnel and a few others)
Will I be using it as a CRM for other users or just an email client ?

Keap Feature Ratings

WYSIWYG email editor
1
Dynamic content
4
Landing pages
1
Mobile optimization
5
Email deliverability reporting
10
List management
8
Triggered drip sequences
10
Lead nurturing automation
7
Lead scoring and grading
9
Data quality management
3
Automated sales alerts and tasks
8
Calendaring
5
Dashboards
9
Standard reports
9
Custom reports
1
API
10
Customizability
1