Great Software ... if you can afford it.

Database deduping is not automatic.

Hidden fees make this product quite expensive,,, Almost out of the range of small businesses

Infusionsoft should start incorporating functionality of popular 3rd party apps.. Vanilla Infusion-soft is quite underwhelming the power of it does not become apparent until you take on the extra cost of third part aps.

Their database isn't well thought out... For instance, I once went to update 'records' in the system based off their 'record id'. I selected the wrong option and accidentally did a "tag update". Unfortunately, their system uses the same record range for contacts as it does tags. This ended up in me wiping out almost 1 year of tagging efforts when my recordid matched a tagid.... Very poor design... Insult to injury was it was going to cost extra to roll back.

A large number of the reports are worthless...

No quick and reliable way to stop a rogue mailing midway

The lists of Campaigns in Campaign builder should be able to be organized,,, I have active campaigns from a year ago I need to check and often times they are hard to find.