Best product for this sector
February 07, 2020

Best product for this sector

Bill Boykin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Inside Sales Box

We use Inside Sales Box to initiate calls inbound and outbound. We use it to transfer calls as well. Inside Sales Box allow us to notate to Salesforce seamlessly on outbound calls. This allows the call records to be attached to the call records. It is trickier for inbound calls as those notes drop to the bottom of the records on Salesforce.

Pros

  • Connects to accounts automatically
  • Connects to contact automatically

Cons

  • Inbound calls need to be found to get on proper record.
  • Inbound calls can erase notes on the last call if not saved.
  • It’s helped eliminate mistakes and false records.
  • It keeps calls and records attached properly.
Our staff always has fast responses to any issues.

Do you think Inside Sales Box (discontinued) delivers good value for the price?

Yes

Are you happy with Inside Sales Box (discontinued)'s feature set?

Yes

Did Inside Sales Box (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Inside Sales Box (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Inside Sales Box (discontinued) again?

Yes

Inside Sales Box is great for call centers and places that require the call records to be related to the accounts. It would be less needed in situations in which calls are not an essential part. Inbound call records would be much better if they attached to the Salesforce records like outbound calls.

Comments

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