Anonymous | TrustRadius Reviewer
October 16, 2018


Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Predictive Playbooks Predictive Playbooks is used by our entire sales department. It addresses our needs regarding insights in to our individual contacts as well as the companies/institutions we reach out to as a whole.
  • The analytics for the timing of calls are ideal for clients in many time zones.
  • This tool integrates with our CRM (Salesforce) flawlessly.
  • The plays that are available the can be modified and edited on a case by case basis is a clutch feature.
  • There are a lot of updates that are pushed through that can slow down the user experience.
  • A potential way to send mass emails from lists in various forms: .xls etc
  • A way to look/edit contacts and apply already loaded contacts to different plays.
  • Creates a friendly competition with colleagues.
  • Before we had implemented this tool there was no sort of "plays" to reach out to clients, it was more or less sporadic and disorganized.
  • This has saved our department (sales) many hours of time to make call downs.
The feature with when to call is insightful to see when it would be most ideal to get a hold of a particular client.
The insights in to institutions I converse with are ideal so I can have a more warm conversation despite having no background a particular contact/client before.
The UI for ISDC is unparalleled and easy to use within a couple hours
It is a great tool to reach out to a mass number of individuals and coordinate approaches/strategies to touch them all.