Item: InsideSales Playbooks
Rating: 9
Author: Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

Use Cases and Deployment Scope

InsideSales.com is used by the entire Inside Sales team at our company. This is for tracking communications and prospecting. I have people enrolled in plays and they do not fall off the radar if they are being catered to on InsideSales Playbooks. Calling and emailing is much easier when they're put into one contact and in a "play".

Pros and Cons

Pros

Various features of call and email: automated options (E.g. set to send tomorrow at 4 p.m.), recorded voicemails, etc.
Ability to share insights and plays - distribute knowledge or success with another team member.
Tracking of responses to the emails sent.
Email templates allow for formats to be pasted other than just text.
CRM integration is simple and easy.

Cons

Glitches almost weekly or every other week.
"NeuralSend", or smart send which should determine best read time, is sent at odd hours.
CRM integration disconnects randomly once every few weeks.

Return on Investment

Productivity
Time Management
Prospect Organization

Usability

This tool is a personal favorite for engagement with clients. It is detailed enough, but perhaps does not provide insight right away (predictive), and may sometimes freeze; these are the only major flaws. I would recommend this tool as it is flexible, and can be personalized, and organizes our engagements efficiently.

Likelihood to Recommend

The tool is great for an Inside Sales team, prospecting engagements, campaigns, and follow-ups. Perhaps not the best for random sales communication especially mixed with an on-site visit, due to the inconsistency and lack of a prospecting/uniform set of communication need.

Comments

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Great features; flexible