Time Management in no time!
October 16, 2018

Time Management in no time!

Marguerite Halbig | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

At this time Inside Sales is for our Acquisition and Account Development Phone Sales department.
Some of the problems it is addressing is time management, efficiency & productivity with quantity and quality of calls.
  • How quickly it dials the numbers for you
  • You can see who has opened up your emails and updates on the business with "View Insights"
  • Efficient in sending voice messages, and emails
  • Scheduling calls and pausing plays when out of office
  • I think it may be more effective if I could send the email out first, then when I see the client has opened the email, I can call them as soon as possible as I know they are in the office.
  • It would be nice if my week was pre-loaded for me so each day I have a set of tasks that need to be completed. As of now I have to load the accounts into InsideSales and that can be time consuming
  • The pop up with InsideSales is in front of vital information in Salesforce, and it can be distracting.
  • It has really made me reach out to the client more than once, and I've found that they know me by the time we connect.
  • It has slowed my saturation with my leads because now I'm attempting to reach a client more than once, therefore I have gotten behind on how many accounts I've called
  • Sometimes the pre-recorded voice message is not appropriate to use in certain circumstances with some accounts, and I leave a custom voice message.
N/A We do not have this tool available to us
The phone numbers provided and the predictability on which number they will answer over another number depending on the time of day.
View Insights lets you know whose been promoted, and if there is change in Senior Leadership
I had called a client over 5 times, and was going to give up, but InsideSales had me cued to call one last time. The client picked up the phone and I was able to get a large opportunity from it. I would have never tried calling/emailing that client that many times before InsideSales.