Item: InsideSales Playbooks
Rating: 1
Author: Ayden Schwartz

Use Cases and Deployment Scope

Currently we are using inside sales playbooks in inbound sales - I use it daily and honestly the only feature I truly appreciate is the voicemail option. Having the ability to have prerecorded voicemails was a brilliant idea, outside of that - the application needs a lot of work. It has great potential but I feel it still has many struggles. Constantly freezes, constantly crashes, truly at this point it is slowing me down and making me less productive at work.

Pros and Cons

Recorded Voice Mail Option
No need for multiple tabs open

Lags / freezes
Does not allow you to see the decision maker's name just the name of the business
Does not segment correctly
Does not put hot leads first
Messy application

Return on Investment

rep call counts increased
rep efficiencey
rep productivity

Usability

difficult to navigate functions don't work or have no use.

Alternatives Considered

Salesforce Lightning Dialer

Previous dialer we used here at Groupon.

Likelihood to Recommend

It's a great concept, and will eventually work well but I believe it was rolled out too soon, still errors and now department wide it's certainly slowing me down in my day to day.

Not a fan.

Overall Satisfaction with InsideSales.com Predictive Playbooks