Best customer service in a long time
December 22, 2020

Best customer service in a long time

Mark Chinsky | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

InsideView for Sales

Overall Satisfaction with Demandbase Sales Intelligence

We use it for market information as we work through sales prospects.

Pros

  • Related social media, etc.

Cons

  • Sometimes the public domain data sources it uses can be out of date.
  • Definitely helps us engage with prospects more accurately.
It's very friendly. Simply shows up in content in Dynamics 365 Customer Engagement (CRM)

Do you think Demandbase One delivers good value for the price?

Yes

Are you happy with Demandbase One's feature set?

Yes

Did Demandbase One live up to sales and marketing promises?

Yes

Did implementation of Demandbase One go as expected?

Yes

Would you buy Demandbase One again?

Yes

Perfect when you want to engage with prospects. By knowing their Social Media interests etc, you know which topics to focus on and sometimes, ie politics lol, which ones to avoid.

Demandbase Sales Intelligence Support

We had an issue with our Dynamics 365 Customer Engagement system and needed to temporarily remove it. I couldn't because D365 said there were 'dependencies that needed removal' (This is not InsideView's fault)

I reached out to InsideView, and within 10 minutes, and a scheduled live Zoom meeting with a support person. They spent over an hour with me removing tentacles of unrelated software that was preventing InsideView from uninstalling. I was really expecting the agent to say 'this is beyond our responsibility, you'll need to hire a consultant to track down these issues' but instead, she stayed on until we got it uninstalled.

Kudos to amazing customer service.

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