Intercom for small teams
October 31, 2019

Intercom for small teams

Brad Crabtree | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is used in our Customer Support and Marketing departments to manage customer support through live chat, email marketing campaigns and customer update emails, virtual site tours, and on-page pop-ups.

It acts as our CRM and keeps a record of customer communication history and webpage visits, giving us the ability to identify new users or those at risk of slipping away.

The email tool allows for manual, scheduled or automated emails based on specific event triggers.
  • Live chat.
  • Web visit tracking.
  • Email automation.
  • Email templates and customization.
  • Page pop up customization.
  • Faster customer support means happier customers.
The combo of features found in Intercom is tough to beat..
If you need to provide live chat support to your customers, track user visits and create email campaigns, Intercom will manage fine. The email templates and customization is limited, but their strength is in their on-page support functions.

The ability to identify users at risk of slipping away through tracking site visits is useful in that you can trigger re-engagement emails.

Email templates and the ability to customize layout is very limited and is frustrating at times.