Intermapper provides easy to use and effective monitoring of all you critical infrastructure devices
October 31, 2019

Intermapper provides easy to use and effective monitoring of all you critical infrastructure devices

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intermapper

We use Intermapper in the Information Systems department to monitor our infrastructure for our entire organization. It is a relatively inexpensive and easy to use tool for the monitoring and notification of critical infrastructures status and availability. We keep it running on all our desktops and on a TV in the office to assess the availability of all our switches, virtual servers, and other critical infrastructure devices. It uses visible, audible, and email alerts to notify of problems.

Pros

  • The interface makes it very easy to add devices to monitor.
  • You can set custom threshold for the alerts to different levels per device. This allows you to set critical infrastructure to easily alert at lower thresholds.
  • You can customize the way the devices are displayed and the size of the interface. This make it easy to put in tight spots on your 2nd or 3rd monitor.
  • You can divide your devices by type into separate maps and show inter-connectivity of devices.

Cons

  • We would like to see a little more flexibility in the graphics choices for the display of the items. You can change the symbols, but changing background colors of the symbols without changing the entire symbol would be nice.
  • Monitoring software doesn't really provide a direct ROI and at the beginning would have to be considered negative.
  • Where the positive aspect kicks in is in reduced outage times. Slow response to outages is obviously costing the affected department lost manpower.
  • Also, quicker responses add credibility to the IT departments perceived competence. When we contact an end user about an outage they don't even realize they are having, it sheds a positive light on our preparedness and capabilities.
We have been using Intermapper for years and have been satisfied with it to the point that we haven't looked at competitors. The maintenance cost is very low and the product does exactly what we expect and need it to do. The product has gone through a couple owner transitions and still is a effective and when we first procured it.
The product works well and is very easy to maintain. As such, we haven't had many occasions to use support. When we have called them they were easy to contact and responsive to our questions. We have had the product for years and it may have been a year or better since the last time we contacted them.

Do you think Intermapper delivers good value for the price?

Yes

Are you happy with Intermapper's feature set?

Yes

Did Intermapper live up to sales and marketing promises?

Yes

Did implementation of Intermapper go as expected?

Yes

Would you buy Intermapper again?

Yes

Intermapper is a light weight, quick and easy to use monitoring application. It will get you up and monitoring key infrastructure devices with a simple management interface and effective alert system that doesn't generate a lot of noise. It provides mobile device access through a web interface and is relatively inexpensive.

Intermapper Feature Ratings

Network Performance Monitoring
9.6
Automated network device discovery
Not Rated
Network monitoring
10
Baseline threshold calculation
Not Rated
Alerts
10
Network capacity planning
Not Rated
Packet capture analysis
8
Network mapping
10
Wireless infrastructure monitoring
Not Rated
Hardware health monitoring
10

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