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Intermapper

Score8.4 out of 10

15 Reviews and Ratings

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What is Intermapper?

Intermapper is a network monitoring and mapping software for hybrid environments. Intermapper provides real-time performance alerts and bandwidth monitoring with cross-platform functionality.

Categories & Use Cases

Media

Intermapper maps are flexible to configure exactly to your liking.
See your devices on a Google map. Access on any device with our web-based version.
Device statuses give you real-time information about how your equipment is performing

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Key Features

Learn about the best (and worst!) features Intermapper has to offer, as determined by TrustRadius' reviewers.
Based on 15 ratings of Intermapper's features
View all features

Top Performing Features

  • Network monitoring

    Monitoring network device availability and performance indicators like bandwidth, packet loss, CPU, WAN links, etc.

    Category average: 9.4

  • Network mapping

    Dynamic mapping tool allows the network topology to be mapped showing performance metrics, and link connection and utilization

    Category average: 8.7

  • Automated network device discovery

    Automated network device discovery allows all devices in the environment to be found and tracked

    Category average: 8.7

Areas for Improvement

  • Packet capture analysis

    Interception of data packets provides performance-related information such as network and application response times, and traffic type analysis

    Category average: 7.2

  • Wireless infrastructure monitoring

    Ability to monitor wireless access points, controllers, and connected clients

    Category average: 7.5

  • Hardware health monitoring

    Ability to monitor key hardware metrics including temperature, fan speed, and power supply

    Category average: 9.2

Reviews

What users are saying about Intermapper.
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Intermapper delivers solid network monitoring and notifications

Incentivized
Verified User
Director in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use Intermapper to monitor our network connections between data closets and locations and to track network traffic and throughput. We needed something to help us respond to network issues before end users were adversely impacted. Intermapper has helped us react much quicker to outages to limit the amount of downtime for our end users.

Pros

  • Intermapper did a fairly good job of automatically identifying our routers and switches when creating maps.
  • The interface is intuitive.
  • The visual mapping displaying the links and traffic flow are very good.

Cons

  • If it doesn't auto-detect a device, it can be cumbersome to create and connect.
  • Navigating between maps could be easier.
  • We have had issues at times with notifications.

Most Important Features

  • Monitoring network traffic and infrastructure connections.
  • Notifications when connections are disrupted.
  • Visual mapping of our locations and connections.

Return on Investment

  • Intermapper has allowed us to respond quickly to outages rather than being notified by end users.
  • We have cut outage time by 25% by being able to respond quickly.
  • Staff trust the uptime reliability of our network because we can respond much quicker to issues.

Other Software Used

SolarWinds Engineer's Toolset, Google Analytics, Finalsite Composer

Best live map systems monitor software on the market

Incentivized
Jim CobbView profile
Director of IT in Information Technology at Operation Smile (51-200 employees employees)

Pros

  • The best thing about Intermapper is that it is map-based. You start by building your map, which is done completely automatically. I've used many different monitoring software packages, Solarwinds, Nagios, Opmanager, and it is a royal PITA to create live maps with those.
  • Another great feature is that it shows you, visually, the bandwidth utilization of your network by using "ants" and color codes. Incredibly useful.
  • Alarms are very easy to setup, again much easier than the packages mentioned above.

Cons

  • Room for improvement would be better "shortcuts", they have some great setup shortcuts in some sections, but none at all in others, for some reason.
  • Intermapper does not print out very well. What would be awesome is if you could export the map in Visio format.
  • Cleaning up after map discovery can be tedious. For example when it finds a switch, it maps out every individual switch port. It can be time consuming to getting the map just as you want it. Good news, you only have to do this once.

Return on Investment

  • I have a great big monitor sitting outside my office. Anybody can walk by and at a glance, see that everything is running. Sometimes it's hard to get visibility to the IT department, this is a great way to do it.
  • When the Boss walks by and sees all the green systems and the complexity of it all, you get less heat from being "overhead" and a mystery as to what IT does.
  • At a glance I can see what network segments are getting stress, how all the UPS systems are performing and if any servers are getting over utilized.

Alternatives Considered

SolarWinds IPAM, Nagios and ManageEngine OpManager

Other Software Used

EventLog Analyzer, Tenable Unified Security

Intermapper: A great Monitoring Tool

Incentivized
Dan PeltonView profile
Network Engineer in Information Technology at Universal Forest Products (5001-10,000 employees employees)

Pros

  • Intermapper is easy to install and get working quickly.
  • It gives us a real time look at our network across the board.
  • We can be alerted immediately if a site is having issues.

Cons

  • I don't have many complaints with Intermapper. It's a pretty simple tool for what we use it for, and it has worked well for us.

Return on Investment

  • Downtime costs money. Every minute we can get ahead of an outage is time that a plant is not sitting there waiting. We don't need to wait for a call from a plant, we know they are down immediately and we can begin troubleshooting.

Other Software Used

ManageEngine OpManager

Intermapper works, and works well, but isn't for everyone

Incentivized
Ryan StaselView profile
IT Operations Manager at University of Oregon: School of Journalism and Communication (1001-5000 employees employees)

Pros

  • Provides some out of the box Apple centric probes.
  • Provides a relatively user friendly GUI

Cons

  • Missing the ability, still, after years of asking, for dynamic probe names in a map. I should be able to look at a map, and see "system is down for X minutes" without clicking on the device to get it's status.
  • Free option for an offsite monitor to let you know if your main monitoring system is down. There used to be a 5-for-free license, but that doesn't seem to exist anymore.

Return on Investment

  • Unsure. I've never bothered to really do an ROI on something like Intermapper. It's a must to have device/service monitoring, so regardless of its ROI, it would still be something I'd need to have.

Alternatives Considered

Nagios and Zabbix

Other Software Used

Splunk Enterprise, Acronis Files Connect

Intermapper is a must have for Network Monitoring

Incentivized
Geoff BenedettiView profile
Network Analyst in Information Technology at Anchorage Water & Wastewater Utility (201-500 employees employees)

Pros

  • Monitors devices via SNMP.
  • Allows logging into devices via helper apps, making management very easy.
  • You can monitor Microsoft Windows Services with Intermapper.
  • You can set up alerting for when devices are down. The alerting can be an e-mail or text, or an audible alarm.
  • Does trending or charting of network links so you can see network utilization over time.

Cons

  • Sometimes when you set up connectivity between devices, the links will disappear or change.
  • Sometimes the display gets wonky.
  • Sometimes charts seem to disappear.

Return on Investment

  • We've experienced much better network visibility.
  • We've experienced quicker problem resolution.
  • We've used the trending feature to justify more bandwidth to various sites.

Alternatives Considered

WhatsUp Gold and SolarWinds Network Performance Monitor

Other Software Used

SolarWinds Network Performance Monitor, SolarWinds Network Configuration Manager, Microsoft System Center Configuration Manager

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