InvGate Service Desk--the easiest and most user friendly tool ever!
July 14, 2022

InvGate Service Desk--the easiest and most user friendly tool ever!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with InvGate Service Desk

This application gave us incredible capabilities like a team-based ticket structure that allowed us to connect various organizational responsibilities for quicker issue resolution. They charge very affordable rates for their services. It is a very collaborative system that maintains communication between distant teams. We are saving time because of the user-friendly interface and the fact that team members aren't taking enough time to fully understand this technology.
  • Service Desk Analytics
  • Integrate With CMDB
  • Ticket Management
  • Ticket Management
  • Service Desk
  • Workflow Management
  • This is very user friendly for my beginner team. To manage the tool.
  • This is easily accessible via mobile devices, allowing us to carry out a variety of tasks while out of the office and saving time.
  • Can easily replicate organization structure and customize our workflows.

Do you think InvGate Service Desk delivers good value for the price?

Yes

Are you happy with InvGate Service Desk's feature set?

Yes

Did InvGate Service Desk live up to sales and marketing promises?

Yes

Did implementation of InvGate Service Desk go as expected?

Yes

Would you buy InvGate Service Desk again?

Yes

InvGate Service Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
9
Self-service tools
10
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
9
Change requests repository
9
Change calendar
9
Service-level management
9