TrustRadius Insights
Intuitive Multi-Departmental Support: Several users have found the multi-departmental support in InvGate Service Desk to be fairly …
Overview
What is InvGate Service Desk?
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.
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What is InvGate Service Desk?
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.invgate.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
InvGate Service Desk - Basic setup for HR (Demo)
YouTube
InvGate Service Desk Video Demo: Workflow Setup for HR
YouTube
DEMO InvGate Service Desk
YouTube
Build your Service Desk in 5 minutes with InvGate
YouTube
Why InvGate Service Desk is the best helpdesk and ticketing system (5 minutes DEMO)
YouTube
Product Details
- About
- Integrations
- Tech Details
What is InvGate Service Desk?
InvGate Service Desk helps IT teams to work smarter not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. The solution automates workflows to match tickets to the best solver and keep consistent response to repeating issues. Users gain visibility of all tickets and a team’s work with customizable dashboards and reports. InvGate Service Desk boasts a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs. Available as a Saas or On-Premise solution, it provides organization with an ITIL aligned platform.
InvGate Service Desk Screenshots
InvGate Service Desk Video
InvGate Service Desk software, the Next Generation in IT Service Management. www.invgate.com
InvGate Service Desk is a web-based ITIL ready software solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk pr...
 Show More InvGate Service Desk Integrations
- Microsoft Teams
- InvGate Assets
- Microsoft Outlook
- FileWave
- Gmail
InvGate Service Desk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | North America, South America, Europe, Asutralia |
| Supported Languages | English, Spanish, Portuguese |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive Multi-Departmental Support: Several users have found the multi-departmental support in InvGate Service Desk to be fairly intuitive, allowing them to easily navigate through different departments and access relevant information.
Efficient Ticket and Request Management: Many users have appreciated the ability of InvGate Service Desk to automate and manage ticket and request processes efficiently. This feature has allowed them to streamline their workflows and improve overall productivity.
Flexible Reporting Capabilities: Users have praised the platform's reporting capabilities, mentioning that they can create custom reports according to their specific needs. The flexibility of these reporting features has enabled users to track performance, identify trends, and make informed decisions.
Limited customization capabilities: Some users have noted that InvGate Service Desk offers fewer options for customization compared to other solutions in the market, which may pose challenges for organizations with specific adaptation needs.
Slow technical support response and resolution time: Users have reported experiencing delays in receiving technical support responses and resolutions. For example, one user mentioned an incident where automation of maintenance notifications did not work properly, requiring multiple notifications to be created for different timeframes.
Lack of availability as a mobile app: Some users find it inconvenient that InvGate Service Desk is not available as a mobile app on Microsoft 365 or for iOS and Android devices.
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