Easy and Intuitive eLearning tool with great after sales support
April 22, 2025

Easy and Intuitive eLearning tool with great after sales support

Jason Mammino | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Suite

We use iSpring Suite to create and modify eLearning solutions for our business.

Pros

  • Text to voice
  • Powerpoint to to scorm conversion
  • simple eLearning authoring

Cons

  • some functionality could be a little easier to find
  • Substantial reduction in time spent dealing with paper records
  • Big time and effort savings gained for contractors who need inductions
  • Higher uptake of training courses within the business
Very simple and easy to use and fantastic after sales support

Do you think iSpring Suite delivers good value for the price?

Yes

Are you happy with iSpring Suite's feature set?

Yes

Did iSpring Suite live up to sales and marketing promises?

Yes

Did implementation of iSpring Suite go as expected?

Yes

Would you buy iSpring Suite again?

Yes

So simple to convert death by PowerPoint presentations into engaging eLearning packages that are easily deployable to just about any LMS

Evaluating iSpring Suite and Competitors

  • Integration with Other Systems
  • Ease of Use

iSpring Suite Support

Alex P. gave excellent support in just a few hours after I submitted my enquiry
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, the basic support is enough

Comments

  • Daria Sagde | TrustRadius Reviewer
    Jason thank you for your generous feedback which truly highlights the strengths of iSpring Suite and our commitment to customer support. We are very happy to hear that our text-to-voice feature and PowerPoint to SCORM conversion capabilities have significantly streamlined your eLearning development process. Your comments about the simplicity of our authoring tool and the substantial reduction in time spent dealing with paper records are particularly gratifying. We appreciate your insights regarding the discoverability of some functionalities and continually aim to enhance user experience. Its also rewarding to know that our efforts have led to time savings for contractors needing inductions and improved training uptake within your organization. Were glad that you had a positive experience with our after-sales support and that all our questions have been taken care of. Your satisfaction helps us improve. Sincere thank you for that. May you be successsful in what you are doing and we are here to support you on this path Daria Sagde Customer Experience Manager iSpring Solutions

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