iSpring delivers for a good price!
Updated March 20, 2025

iSpring delivers for a good price!

Mark Piskura | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Suite

We develop online courses for the Aviation Maintenance sector, particularly FAA Repair Stations. It is used by both myself and the president of the company. It addresses mandatory training our clients must conduct or undergo. It has been a very helpful tool in accomplishing that end.

Pros

  • Video editing.
  • Audio narration
  • Interactive quiz development.

Cons

  • Object orientation.
  • Advanced video editing features.
  • Course outline enhancements.
  • ROI has been easily evaluated and worth the investment.
  • It has been a product with tremendous customer/technical support.
  • New features are always released!
Both of the above-mentioned products are pricier and while they may deliver more advanced featured, iSpring is capable of delivering satisfactory results.

Do you think iSpring Suite delivers good value for the price?

Yes

Are you happy with iSpring Suite's feature set?

Yes

Did iSpring Suite live up to sales and marketing promises?

Yes

Did implementation of iSpring Suite go as expected?

Yes

Would you buy iSpring Suite again?

Yes

iSpring Suite is well-suited for the development of course material that is interactive.

iSpring Suite Support

iSpring support has always been there and gone the extra mile to provide instruction and solutions to problems I have encountered. Megan at iSpring was on top of her game when she answered my direct call to iSpring. She was immediately able to assess the issue and provide a workable solution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am actually unsure if we have premium support. All I know is when we call tech support, they answer and provide a workable solution for us to apply. I cannot think of a time after using iSpring for over 6 years now where we were unable to get an issue resolved.
After a long day and under a self imposed deadline, I phoned support to see if they could help. I spoke with support, the tech provided instruction to implement a solution but when I attempted to apply it, it didn't work. This was due to a mistake on my part. When I phoned back later in the evening EST, I spoke with Megan in tech support and we were able to get the issue resolved. WORKED PERFECTLY!

Comments

  • Daria Sagde | TrustRadius Reviewer
    Daria Sagde
    commented 8 months ago
    Mark thank you for your detailed review Were thrilled to hear that Megan was able to help resolve your issue effectively. Its great to know that our product has been a valuable tool for your online course development in the Aviation Maintenance sector meeting the mandatory training needs of your clients. We appreciate your feedback on our features and customer support and were committed to continuously enhancing our offerings. Your positive evaluation of ROI is greatly appreciated Wish you many successful eLearning projects this year - and we are here to assist your growth. Daria Sagde Customer Experience Manager at iSpring

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