Item: Ivanti Endpoint Manager
Rating: 9
Author: Michael Majeres

Overall Satisfaction with Ivanti Endpoint Manager (formerly LANDESK Management Suite)

Use Cases and Deployment Scope

Ivanti Endpoint Manager (IEM) is used by our organization to distribute software to client endpoints, distribute security patches, and collect inventory data about the hardware and software that our associates use. It is primarily used by the IT department to allow us to manage the endpoints. It increases our security profile, ensures that user's software stays updated, and keeps support cost lower by driving homogeneity, and increased automation.

Pros and Cons

Pros

Collects inventory data that allows us to manage software licenses more accurately.
Distributes security patches, not just for Microsoft OS, but also for third-party applications.
Makes installation of standard software across multiple geographies simple.

Cons

Provisioning is not as simple to implement as it could be.
There are often multiple ways to accomplish a task, and it isn't always clear which path is the best.

Return on Investment

Much improved security profile, due to increased ability to get all patches widely distributed.
Reduced remote support cost by reducing need for additional remote control tools

Alternatives Considered

IEM beats our old solution due to widest solution set. It does more, and does it more successfully and more thoroughly, that any other solution out there.

Other Software Used

Microsoft Office 2016, ServiceNow, Adobe Acrobat DC

Likelihood to Recommend

If you are supporting users all over the world, IEM makes supporting endpoints there, as easy as if they are across the hall. Supports many ways to create software distribution that will truly push software to users, both in and out of the office.

Comments

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Ivanti Endpoint manager; great choice for global manufacturers