Great features with a lot of potential
September 26, 2019

Great features with a lot of potential

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)

Our department utilizes UEM to manage assets, software deployment, patch management, inventory control, reporting, and system provisioning. The systems being managed are both physical and virtual. We currently do not manage servers with the product.
  • Patch management.
  • Inventory data.
  • Reports based on inventory data.
  • Console hangs, inconsistent UX design makes daily usage slower and more difficult.
  • Reported bugs, defects in design, or enhancements often appear to go unresolved unless deemed critical application failures.
  • Quality Assurance of releases is hit or miss. Sometimes there seem to be more bugs introduced than resolved.
  • Pro - Automation helps to drive down costs, software deployment and patching is far more efficient than manual installs.
  • Con - The amount of manpower it can take to deal with bugs or workaround solutions can be high. These are less tangible since it often happens without tracking the loss in time and productivity.
We are currently looking and re-evaluating EPM against these competitive systems. Because our evaluation is starting again, I will come back to this question.
TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.

Do you think Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) delivers good value for the price?

Yes

Are you happy with Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)'s feature set?

Yes

Did Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) live up to sales and marketing promises?

No

Did implementation of Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) go as expected?

No

Would you buy Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) again?

Yes

EPM does a really good job historically of patch management for OS and third-party patching. Third-party patching is generally quite difficult given that the OS is usually the main focus, but third party applications are a valid attack vector. EPM also does a good job of automating provisioning builds It has the potential to grow and expand even further with continued development. Identifying system information and reporting is another key area that EPM is very useful. Areas, where it is not well suited, tends to be small. There is a lot the system can do, but it generally takes someone who knows it well to accomplish the task. Agent-less software deployment similar to Ansible is totally feasible, but it's not intuitive or marketed in towards this type of software deployment.