Long Time User's Review
Updated January 21, 2021

Long Time User's Review

Michael Abraniuk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)

Ivanti Endpoint Manager is used to reduce the need of onsite visits, collect information on computers for our annual Evergreen, and inventorying software on our computers.

The remote control and distribution features are very powerfully and easy to use for technicians. The ROI from reducing our site visits is 2-3 fold the cost of our licensing. This does not include the other benefits we get from it.
  • Remote Control
  • Software Inventorying of individual Machines
  • Detection of Rogue nodes through scans
  • Distribution of Software
  • Software Inventorying is sometimes clunky to get what you need
  • Package distribution takes a lot of work
  • Reduced number of onsite visits
  • Provides comprehensive software inventory lists for provisioning

Do you think Ivanti Endpoint Manager delivers good value for the price?

Yes

Are you happy with Ivanti Endpoint Manager's feature set?

Yes

Did Ivanti Endpoint Manager live up to sales and marketing promises?

Yes

Did implementation of Ivanti Endpoint Manager go as expected?

Yes

Would you buy Ivanti Endpoint Manager again?

Yes

Ivanti Endpoint Manager is well suited for remote control administration of workstations at remote sites. By using either the regular remote control function or the HTML remote control function, you can easily remote control a machine regardless of the speed of the connection to it. Being able to lock out a user's keyboard and mouse is an excellent feature as well. This prevents "fighting" for control with some end users.

Ivanti Unified Endpoint Manager Support

Ivanti is very responsive in their support process
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not sure, normally use the forums