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Buyer Beware of Handholding Promises From Onboarding
December 23, 2020

Buyer Beware of Handholding Promises From Onboarding

Mindy Bradley | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Our employees work remotely and we have deployed Mac Laptops as our work devices. We needed a device management solution, malware protection, enforcement of our policies, etc.
  • Data loss prevention tools.
  • Implementation of password management.
  • Paying for hand holding support is a JOKE.
  • Assumes a basic level of knowledge to use product.
  • Training is through self-service ONLY.
  • Management of asset inventory efficiently.

Do you think Jamf Pro delivers good value for the price?

No

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

No

Did implementation of Jamf Pro go as expected?

No

Would you buy Jamf Pro again?

Yes

JAMF Pro is perfect for an experienced IT support team. If you do NOT have a sophisticated IT team, then it is severely lacking. And, paying an extra $3800 to be handheld is a joke. You get 8 hours of support on a defined list of services. They will only answer questions on the defined list and otherwise suggest tutorials. BUYER BEWARE for paying for this extra level of support.